Library Associates is seeking an enthusiastic and bright
candidate for the position of Library & Information
Services Manager for a company located in Palo Alto, CA.
The Library & Information Services Manager is
responsible for providing end-user support and training,
ongoing copyright education, collection indexing and
document delivery services for the entire client
organization. This position is also responsible for
developing and maintaining the client's Digital Library,
compiling and presenting all monthly and quarterly
deliverables and managing all aspects of the company-client
relationship.
Essential Job Functions
* Manage on- and off-site Library Services in
accordance with established service levels and approved
budgets
* Prepare & communicate monthly, quarterly and
annual deliverables to the client's Information Resources
management team and the company's Content team
* Update and maintain all reporting using various
resources and tools (proprietary and commercial)
* Collaborate with end-users and business/project
teams to identify information needs across a broad range of
business functions, disease states and therapeutic areas
* Work with project teams and the Search Librarian
to streamline workflows and deliver content efficiently
* Work in conjunction with vendors and technology
teams to evaluate, integrate and deploy information
solutions across the organization
* Assist end-users with ready-reference questions,
customer service and/or assess issues related to Information
Resources and services
* Work with the client management team, the
company's Content Team and the client end-users to align the
procurement of search & discovery tools, databases and
content with the requirements of the organization
* Process and track requests for the purchase of
books, subscriptions, pay per view document delivery orders
and other materials
* Reconcile vendor statements and track expenditures
for subscriptions and content licenses for information
resources throughout the organization
* Work with end-users and company's Subscription
Coordinators to implement new subscriptions and to manage
subscription renewals and cancellations in a timely and
cost-effective manner
* Work directly with publishers and vendors to
troubleshoot all subscription access issues (including
updating IP addresses, repairing broken links, etc).
* Provide overall management for the organization of
content on the client's Digital Library, including the
integration of e-Journals, databases and information
resources based on various end-user needs
* Participate in the evaluation and application of
best practices to deliver electronic information solutions
that meet user expectations and maximize value for the
organization
* Participate in the evaluation and application of
client-specific and industry-wide taxonomies, procedures and
naming conventions in the indexing of repository content
* Participate in ongoing indexing as new content is
added to the client's electronic repository
* Utilize industry-specific databases to search for
metadata information as it pertains to repository content
(e.g., PubMed)
* Identify, post and maintain content on the
client's Digital Library
* Ensure that Library Services operations are
conducted in a copyright compliant manner
* Work with the client's legal department and
Library Team to develop an enterprise-wide Copyright
Compliance Policy
* Coordinate and implement training programs to
increase end-user awareness of basic copyright policy, as
outlined by the client's Copyright Compliance Policy
* Coordinate Information Center open-house
activities and resource training sessions
* Maintain strict confidentiality regarding all
services provided to the client
* Participate in other tasks and projects as
necessary
Position Requirements
* MLS/MLIS from an ALA accredited institution
* Three to five years of experience in a corporate
pharmaceutical, biotechnology or medical services library
* Proven customer service orientation and ability to
interact as a team player across all levels of an
organization
* Excellent time management skills
* Excellent written and verbal communication skills
* Ability to prioritize daily work and ongoing
project objectives
* Previous document delivery and workflow management
experience
* Proven ability to multi-task, manage change and
meet client expectations
* Ability to take ideas from conception to
implementation
* Proficiency using Dialog, DataStar, PubMed,
SciFinder, STN, Factiva and various publisher platforms and
pipeline databases
* Strong analytic and decision making skills
* Proficiency with desktop software, strong aptitude
for learning new software
* Proficiency utilizing Web-design platforms and
tools
* Demonstrated ability to design, manage and update
an Information Portal based on the needs of the
organization
Compensation
* Salaried rate of pay and commensurate with
experience
* Excellent benefits package
Contact information
* Qualified applicants should submit resumes
and cover letters via email to Brad Rogers, brogers libraryassociates.com and please CC: to Patty DeAnda,
pdeandalibraryassociates.com.
* Review of applicants will begin immediately.
The information contained in this e-mail message is
privileged, confidential, and protected from disclosure. If
you are not the intended recipient, any dissemination or
copying is strictly prohibited. If you think that you have
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