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Thread: AgentMonitorOutgoing: to be deprecated in 1.6 ?




AgentMonitorOutgoing: to be deprecated in 1.6 ?
country flaguser name
Russian Federation
2007-09-19 08:32:38
Hi!

While preparing to move our call-center from
AgentCallbackLogin
to dynamic queue members I found, that that change will
break, 
among others, AgentMonitorOutgoing. Well, that can be helped
with setting 
global AGENTBYCALLERID_<clid> variable when agent logs
in, but: 
- that's rather hack than solution  
- global variables does not survive asterisk restarts, so,
after restart our agents will need to re-login to get their
call monitored. With AgentCallbackLogin they do not. 
- worse yet, as queue members by default is persistent ones,
agents 
may even not mention that asterisk restarted and they need
to re-login 
(they still getting calls from queue, so, who's sure, is it
restarted?)

But, as AgentCallbackLogin is always removed from 1.6, and 
as AgentMonitorOutgong "should be used only with
AgentCallbackLogin"
(from it's description, chan_agent.c, line 95) - i'd like to
know: 
- will AgentMonitorOutgoing be removed from 1.6 too
(because
it lacks application it should be used with), or it will
stay 
for at least before 1.8 ? 
- if it will stay - do you like idea of new option for
app_queue, 
which allows app_queue while reloading dynamic queue members
from database, 
set AGENTBYCALLERID_<clid>, thus mimicking old
chan_agent.c behaviour 
(may be even not for all queue members, but only for those
with membername 
starting with Agent/ or other configurable(?) prefix) ? 
Or it's what you call a dirty hack, and I should better
provide separate
application, called, f.e. QueueMonitorOutgonig with the same
flags and 
functionality as AgentMonitorOutgoing ? 


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