Thank you for contacting us about a potential fraudulent
(spoof) email
or Web site. We will investigate this situation immediately
and inform
you of the results in a separate email. If you are reporting
an email or
a Web site that is asking for personal financial
information, it is best
to assume it is fake until you receive a response from us.
In order to reply as quickly as possible, we are sending you
an
automated response about the following topics:
1. IDENTIFYING FAKE EMAILS AND WEB SITES
2. USING EBAY TOOLBAR WITH ACCOUNT GUARD
3. PROTECTING YOUR ACCOUNT AND INTERNET SECURITY
Please submit other questions or concerns through our
Contact Us System,
which can be accessed by clicking on the "help"
button on the top of any
eBay page. This allows us to dedicate our resources
appropriately.
1. IDENTIFYING FAKE EMAILS AND WEB SITES
The best defense against fake emails and Web sites is
learning how to
spot them. You can learn more about fake emails and Web
sites through
our Spoof Tutorial at the following Web page:
http:/
/pages.ebay.com/education/spooftutorial/
You can also use My Messages (located at the top of the My
eBay page) to
detect Phishing emails. If an email from eBay affects your
eBay account
or asks for personal information, it's now in My Messages.
Any email
sent to your registered eBay email address from eBay that
concerns your
account or requests personal information will now appear in
My Messages.
2. USING EBAY TOOLBAR WITH ACCOUNT GUARD
One of the best tools to protect yourself from fraudulent
(spoof) Web
sites is eBay Toolbar with Account Guard. The Account Guard
feature
indicates when you are on an eBay or PayPal Web site and
warns you if
you are on a known spoof site. To learn more about eBay
Toolbar with
Account Guard open a new browser and type
www.ebay.com/ebay_toolbar into
the address bar.
3. PROTECTING YOUR ACCOUNT AND INTERNET SECURITY
We recommend that you keep your browser, operating system,
and virus
protection software up to date. Check for updates at the
"Windows
Update" link on www.microsoft.com and scan your
computer for viruses
often.
If you think your personal information has been compromised
in any way,
you should take immediate steps to change your eBay, PayPal,
and email
passwords. You should also contact your bank to see if there
has been
any suspicious activity on your account. You can find more
information
about protecting your identity at the following help page:
http://pages.ebay.com/help/confidence/problems
-identity-theft.html
Thank you again for sending us your report. We appreciate
your efforts
to keep eBay and PayPal safe.
Regards,
eBay Trust & Safety Team
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