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Thread: Re: Novell adverts
Re: Novell adverts
country flaguser name
United States		 2007-03-28 05:14:48 

  


  

    

ubuntu-uk-bounceslists.ubuntu.com wrote on 28/03/2007
10:57:19:



> On Wed, Mar 28, 2007 at 09:53:17AM +0100, TheVeech wrote:

> > There seems to be two models of support here: the one found primarily

in

> > the proprietary world and that found in the FLOSS one.

>; 

> I disagree. In the proprietary world you can pay for support or you
can 

> google, use forums, irc and so on. In the free world I outlined all
the 

> help-yourself methods, but I neglected to mention the pay-for methods
- 

> which *do* exist.



Proprietary software tends to come with very poor
support options, in my experience. If you're lucky you might get 30 days
of post-install support, but often not even that is included. Which is
why you get so many "self-help" books for software.



Back in the good old days when I was first trying
Linux, there was a website where you could submit tickets for one-to-one
email support. Your ticket got assigned to a volunteer, who would then
try and help you through the process. I think that this is a brilliant

way of doing things - for many people IRC is a bit scary, and sometimes

your queries go unanswered or just hijacked by another query. Having someone
who is 'dedicated' to helping you fix your problem could be really helpful.
Maybe this is something we could consider. 



Ben

















  

  
  
   
     
    

  

    Re:  Novell adverts
  


  

     country flaguser name
United Kingdom		
     2007-03-28 06:15:01
  


  

    
On Wed, Mar 28, 2007 at 11:14:48AM +0100, Ben Thorp wrote:
> Back in the good old days when I was first trying
Linux, there was a 
> website where you could submit tickets for one-to-one
email support. Your 
> ticket got assigned to a volunteer, who would then try
and help you 
> through the process. 

Er. Have you tried the support ticket system? 
http://answers.la
unchpad.net/ubuntu 

It does this. 

Ok, others can chip in, but often what you find (I have a
bit of experience 
of launchpad answers) is that one person starts helping
someone on a ticket, 
and others dont interfere unless the other person got it
wrong or didn't 
give enough detail.

It emails you when someone replies to a ticket, and you can
just reply to 
that in your mail client. I prefer to visit the web page and
reply there, 
but each to their own.

Cheers,
Al.

-- 
ubuntu-uklists.ubuntu.com
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ttps://lists.ubuntu.com/mailman/listinfo/ubuntu-uk
https://wiki.kubuntu
.org/UKTeam/



  


  

    
  

  
  
   
     
    






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