WAY OT: Any recommendations for Helpdesk software?

This is Way OT, but thought I would ask anyway.

 

We are looking for some inexpensive helpdesk software.  The
basic
requirements are:

 

Tickets can be submitted and viewed online (IIS server, IE
browser)

-          would like tickets to be submitted via email as
well

-          would like updates to tickets to possible send
email status
changes

 

Knowledge base for support users

-          would like to flag knowledge base as viewable
online as well

 

Asset Mgt would be great, but not necessary

 

This is really it.. price is a big factor.  Yes, it would be
easy to
write this ourselves, but we have no developer time to spare
for the
foreseeable future.

 

 

Stacey Levine

Lead Technical Architect

Value Music Concepts

825-C Franklin Court

Marietta, GA 30067

678-229-4255

 


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http://www.blueocean.com/

i've used versions 4 and 5. they are very good ticketing
systems.

-based on MA access and sql (when i used it) (depending
which edition you
buy)
-does asset and auto-inventory very well, links all the
inventory info to
the work tickets
-include knowledgebase functionality (and i think the newer
versions come
pre-loaded with lots and lots of common solutions to windows
& office
problems)




-----Original Message-----
From: Discussion of writing applications and components
using Visual
Basic .NET [mailto:VBDOTNETDISCUSS.DEVELOP.COM]On
Behalf Of Stacey
Levine
Sent: Monday, August 14, 2006 12:50 PM
To: VBDOTNETDISCUSS.DEVELOP.COM
Subject: [VBDOTNET] WAY OT: Any recommendations for Helpdesk
software?


This is Way OT, but thought I would ask anyway.



We are looking for some inexpensive helpdesk software.  The
basic
requirements are:



Tickets can be submitted and viewed online (IIS server, IE
browser)

-          would like tickets to be submitted via email as
well

-          would like updates to tickets to possible send
email status
changes



Knowledge base for support users

-          would like to flag knowledge base as viewable
online as well



Asset Mgt would be great, but not necessary



This is really it.. price is a big factor.  Yes, it would be
easy to
write this ourselves, but we have no developer time to spare
for the
foreseeable future.





Stacey Levine

Lead Technical Architect

Value Music Concepts

825-C Franklin Court

Marietta, GA 30067

678-229-4255




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http://sourcefo
rge.net/projects/btnet

On 8/14/06, Stacey Levine <staceylmusicforasong.com>
wrote:
>
> This is Way OT, but thought I would ask anyway.
>
>
>
> We are looking for some inexpensive helpdesk software. 
The basic
> requirements are:
>
>
>
> Tickets can be submitted and viewed online (IIS server,
IE browser)
>
> -          would like tickets to be submitted via email
as well
>
> -          would like updates to tickets to possible
send email status
> changes
>
>
>
> Knowledge base for support users
>
> -          would like to flag knowledge base as
viewable online as well
>
>
>
> Asset Mgt would be great, but not necessary
>
>
>
> This is really it.. price is a big factor.  Yes, it
would be easy to
> write this ourselves, but we have no developer time to
spare for the
> foreseeable future.
>
>
>
>
>
> Stacey Levine
>
> Lead Technical Architect
>
> Value Music Concepts
>
> 825-C Franklin Court
>
> Marietta, GA 30067
>
> 678-229-4255
>
>
>
>
> ===================================
> This list is hosted by DevelopMentor(r)  http://www.develop.com
>
> View archives and manage your subscription(s) at
> http://discuss.develop.com

>

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Hi Stacey

http://otrs.org/

It's free (GPL) and looks promising, but I don't have any
experience with it.

  -Markus

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