Sorry, I meant Stacey.
-----Original Message-----
From: Discussion of writing applications and components
using Visual
Basic .NET [mailto:VBDOTNET DISCUSS.DEVELOP.COM] On
Behalf Of Hahn, Kris
Sent: Monday, August 14, 2006 1:05 PM
To: VBDOTNETDISCUSS.DEVELOP.COM
Subject: Re: [VBDOTNET] WAY OT: Any recommendations for
Helpdesk
software?
Steve,
Check this out.
http://www.seapine.
com/ttpro.html
-----Original Message-----
From: Discussion of writing applications and components
using Visual
Basic .NET [mailto:VBDOTNETDISCUSS.DEVELOP.COM] On
Behalf Of Stacey
Levine
Sent: Monday, August 14, 2006 12:50 PM
To: VBDOTNETDISCUSS.DEVELOP.COM
Subject: [VBDOTNET] WAY OT: Any recommendations for Helpdesk
software?
This is Way OT, but thought I would ask anyway.
We are looking for some inexpensive helpdesk software. The
basic
requirements are:
Tickets can be submitted and viewed online (IIS server, IE
browser)
- would like tickets to be submitted via email as
well
- would like updates to tickets to possible send
email status
changes
Knowledge base for support users
- would like to flag knowledge base as viewable
online as well
Asset Mgt would be great, but not necessary
This is really it.. price is a big factor. Yes, it would be
easy to
write this ourselves, but we have no developer time to spare
for the
foreseeable future.
Stacey Levine
Lead Technical Architect
Value Music Concepts
825-C Franklin Court
Marietta, GA 30067
678-229-4255
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