Re: Rendering

On Thu, Mar 20, 2008 at 12:19 PM, paulc <chimerapaulc.com> wrote:
>  Part of the reason I posted this was to see if I was
alone... a
>  critical piece of information needed before filing
official bug
>  reports.

Not at all, that's why we have a bug triage process. The
purpose of
having filed bugs is so that investigation can follow our
normal
process for dealing with reported issues. There's no
expectation that
someone has to verify that others see the same problem
before we
investigate (and if any of our pages imply otherwise, please
let us
know where so that we can change it)--if filing bugs weren't
the right
way to report issues like the ones you've been posting here,
then I
wouldn't have asked that you do so.

>  I obviously incorrectly assumed that "messed
up" would be
>  taken as "not rendered correctly."

It was, but that's equally vague. "Not rendered
correctly" could mean
anything from "the edge of some text is clipped"
to "half of the page
is missing". If we don't know what we are looking for,
then it's very
difficult to find it, or to know what we might try changing
to
reproduce the issue if there's nothing obviously wrong with
the page
when we check it. More importantly, it's impossible for us
to know if
we see the same problem you are seeing if we don't know what
it is you
see.

Following an established process for reporting issues and
giving
enough detail that the specific issue is clear are both
standard
practices for both commercial and open-source products;
Camino is not
unusual in that regard. However, I'm sorry you apparently
feel that
it's an unreasonable request in our case.

-Stuart
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Caminomozdev.org
https:
//www.mozdev.org/mailman/listinfo/camino

Then how do we determine that what we see is not user error?
I always
think three time, check things very carefully before I
actually file a
bug.

It feels pretty risky for use non-programmers to stick out
necks out
like that and file bugs on site like I think you're saying I
should
now.

Cheers
df


On Thu, Mar 20, 2008 at 1:29 PM, Stuart Morgan
<stuart.morganalumni.case.edu> wrote:
> On Thu, Mar 20, 2008 at 12:19 PM, paulc <chimerapaulc.com> wrote:
>  >  Part of the reason I posted this was to see if I
was alone... a
>  >  critical piece of information needed before
filing official bug
>  >  reports.
>
>  Not at all, that's why we have a bug triage process.
The purpose of
>  having filed bugs is so that investigation can follow
our normal
>  process for dealing with reported issues. There's no
expectation that
>  someone has to verify that others see the same problem
before we
>  investigate (and if any of our pages imply otherwise,
please let us
>  know where so that we can change it)--if filing bugs
weren't the right
>  way to report issues like the ones you've been posting
here, then I
>  wouldn't have asked that you do so.
>
>
>  >  I obviously incorrectly assumed that
"messed up" would be
>  >  taken as "not rendered correctly."
>
>  It was, but that's equally vague. "Not rendered
correctly" could mean
>  anything from "the edge of some text is
clipped" to "half of the page
>  is missing". If we don't know what we are looking
for, then it's very
>  difficult to find it, or to know what we might try
changing to
>  reproduce the issue if there's nothing obviously wrong
with the page
>  when we check it. More importantly, it's impossible
for us to know if
>  we see the same problem you are seeing if we don't
know what it is you
>  see.
>
>  Following an established process for reporting issues
and giving
>  enough detail that the specific issue is clear are
both standard
>  practices for both commercial and open-source
products; Camino is not
>  unusual in that regard. However, I'm sorry you
apparently feel that
>  it's an unreasonable request in our case.
>
>  -Stuart
>
>
> _______________________________________________
>  Camino mailing list
>  Caminomozdev.org
>  https:
//www.mozdev.org/mailman/listinfo/camino
>



-- 
David Fedoruk
B.Mus. UBC,1986
Certificate in Internet Systems Administration, UBC, 2003


http://rec
ordjackethistorian.wordpress.com
"Music is enough for one's life time, but one life time
is not enough
for music" Sergei Rachmaninov
_______________________________________________
Camino mailing list
Caminomozdev.org
https:
//www.mozdev.org/mailman/listinfo/camino