stop SmartDefence on remotely managed Edge

Hi Ray.
Is it a never ending story?
This is what I "love" about CP-support. I try to
submit a "Bug-information" and I receive:
"....It will be necessary for you to establish a
Software Subscription and a 
Support Contract in order to obtain technical support.
..." 
I have an Ent. Subs with more than 10 Sw-object. I paid (and
I'm paying) too much for a "packet filtering". 
Normally when I submit a bug-information I receive a
"Thank you". 
I'm helping CP and CP ask me money for this? It's out of
mind.
Maybe I will eliminate CP and their "Nice pricing
policy" from my enterpise.

Bye
Corrado

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