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Thread: IPCC: Any ideas what the following means?
IPCC: Any ideas what the following means?
user name
 2006-11-30 20:58:03 

  


  

    
OK, So I am trying to get Caller Name to show up in the Cisco Agent Desktop for the agents since all calls come from internal sources using IP phones and call manager.


 


Anyway someone said I needed to do the following:


 


"First, you need to grab this info into a variable, this depends substantially on the version of IPCC being run (you need to grab this from the Triggering Contact, and place it into a variable...)"


 


 


I am running IPCC express premium 4.0(3), script is up and working fine, agents are working and so on.


 


But I don't understand what the person meant by that statement above.  Can anyone offer guidance on this?


  

  
  
   
     
    

  

    IPCC: Any ideas what the following
means?
  


  

     user name

     2006-11-30 21:16:19
  


  

    

  


  

    I thought Calling Name was one of the Triggering Contact variables from get Contact Info, but it isn't...

You only appear to have, Type, Language, ASR Supported, Active, Aborting, Session, Handled, Identifier, Implementation ID, etc...


But, in theory, this should work... but some other way.


Jonathan

On 11/30/06, Tech Guy < techguygmail.com">techguygmail.com
> wrote:
OK, So I am trying to get Caller Name to show up in the Cisco Agent Desktop for the agents since all calls come from internal sources using IP phones and call manager.



 


Anyway someone said I needed to do the following:


 


"First, you need to grab this info into a variable, this depends substantially on the version of IPCC being run (you need to grab this from the Triggering Contact, and place it into a variable...)"


 


&nbsp;


I am running IPCC express premium 4.0(3), script is up and working fine, agents are working and so on.


&nbsp;


But I don't understand what the person meant by that statement above.&nbsp; Can anyone offer guidance on this?



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