Hunt Groups and DND

This exact feature is in 4.2 or 6.0.

You can hack it in 4.1 or 5.1 by using extension mobility
and have
their user device profile add a second line that is the hunt
group
member.

Others may have different approaches...



On 5/24/07, Nick Griffin <nick.jon.griffingmail.com> wrote:
> I have a 5.1 install coming up in the near future. On
the customers existing
> system they currently use sequential hunt groups in
combination with DND.
> Their goal is to route customer calls to reps ASAP, the
do not disturb
> feature keeps the customers wait short by not routing
the call to the hunt
> group member while that member is in DND mode. Does
anyone know of a similar
> solution that could be accomplish on CCM5.1? I'm
thinking Extension Mobility
> with 1 button login, but that seems to take to long
with the reset. They
> essentially need to be able to "log out" of a
hunt group. Looking for any
> suggestions.
>
>  Regards,
>
> Nick Griffin
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voippuck.nether.net
> h
ttps://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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ttps://puck.nether.net/mailman/listinfo/cisco-voip

IPCCx.


-----Original Message-----
From: cisco-voip-bouncespuck.nether.net
[mailto:cisco-voip-bouncespuck.nether.net] On Behalf
Of Justin
Steinberg
Sent: Thursday, May 24, 2007 3:49 PM
To: Nick Griffin
Cc: cisco-voippuck.nether.net
Subject: Re: [cisco-voip] Hunt Groups and DND

This exact feature is in 4.2 or 6.0.

You can hack it in 4.1 or 5.1 by using extension mobility
and have
their user device profile add a second line that is the hunt
group
member.

Others may have different approaches...



On 5/24/07, Nick Griffin <nick.jon.griffingmail.com> wrote:
> I have a 5.1 install coming up in the near future. On
the customers
existing
> system they currently use sequential hunt groups in
combination with
DND.
> Their goal is to route customer calls to reps ASAP, the
do not disturb
> feature keeps the customers wait short by not routing
the call to the
hunt
> group member while that member is in DND mode. Does
anyone know of a
similar
> solution that could be accomplish on CCM5.1? I'm
thinking Extension
Mobility
> with 1 button login, but that seems to take to long
with the reset.
They
> essentially need to be able to "log out" of a
hunt group. Looking for
any
> suggestions.
>
>  Regards,
>
> Nick Griffin
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voippuck.nether.net
> h
ttps://puck.nether.net/mailman/listinfo/cisco-voip
>
>
_______________________________________________
cisco-voip mailing list
cisco-voippuck.nether.net
h
ttps://puck.nether.net/mailman/listinfo/cisco-voip
_______________________________________________
cisco-voip mailing list
cisco-voippuck.nether.net
h
ttps://puck.nether.net/mailman/listinfo/cisco-voip