IPCC Dead Air

Actually I think I may be OK. I will use the Ringback.wav file for my user on hold source and place the caller on hold first in the IPCC script. When they transfer the call it should play the network MOH setting and not the user hold setting.

 

 

You should be careful on how you apply this.  If you set this to network hold on the CTI ports used for IPCC Express, anytime your agents park a user or put them on another type of network hold, that is the MoH they will hear. ; That could be a little disconcerting to listen to ringback tone while on hold.

 

From: cisco-voip-bouncespuck.nether.net [mailto:cisco-voip-bouncespuck.nether.net] On Behalf Of Ryan LaTorre
Sent: Tuesday, March 21, 2006 3:08 PM
To: Wydra, Jason; Bill Riley III; Ed Leatherman
Cc: cisco-voippuck.nether.net
Subject: Re: [cisco-voip] IPCC Dead Air

 

On your IPCC Express system, there should be ringback.wav (and some others) in wfavvid/Prompts/system/default.  You can use that file as an MOH audio source maybe...

 

From: cisco-voip-bouncespuck.nether.net [mailto:cisco-voip-bouncespuck.nether.net] On Behalf Of Wydra, Jason
Sent: Tuesday, March 21, 2006 3:03 PM
To: Bill Riley III; Ed Leatherman
Cc: cisco-voippuck.nether.net
Subject: Re: [cisco-voip] IPCC Dead Air

Do you have a microphone? J You can make your own. Otherwise, I’m sure someone probably already has one that they might be willing to give to you. Also, there must be something already on the CallManager too since the IP phones have to play alert tones. I’m just not sure where it is.

 

 

 

Yes that is where it is happening.  Does anyone have or know where I can get a MOH of a phone ringing.  I will try to only post this once. J

 

 

Is this where the call is in the process of being transfered to an agent and is on hold? If so you can setup a music on hold file of a phone ringing and set it up for (I think) network hold audio source for your JTAPI lines. Then when the call goes on hold while its ringing at the agent, the caller will hear ringback.

--
Ed Leatherman
IP Telephony Coordinator
West Virginia University
Telecommunications and Network Operations

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