It depends on what CTI application you are using. AC itself
is a CTI
application that you just happen to be able to configure via
CCMAdmin. An AC pilot point is for all intents and purposes
a CTI
RP. Instead of redirecting to a CTI Port however it sends
calls to
phones configured in the hunt group.
IPCC Express, and every other CTI application that might be
out there
will have to use CTI RPs and Ports.
-Ryan
On Jun 27, 2007, at 4:03 AM, Jeremie Ceintrey wrote:
Thanks for your help. I understand that. But I still don't
get the
difference between RP and Pilot Point. When you use CTI
applications
you can use both techniques to forward incomming calls to
CTI Ports :
Pilot Point, Hunt Group, with the attendant console user
Route Point with the JTAPI user
Thanks.
Jé.
2007/6/26, Ryan Ratliff <rratliff cisco.com>: Typically
the CTI RP is
used to accept incoming calls, and it will
then redirect to CTI Port to handle media. No RTP is
streamed to the
CTI RP itself.
The Jtapi developers guide probably has more info.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/
products_programming_usage_guide_chapter09186a00806eb6f6.htm
l#wp1028878
-Ryan
On Jun 26, 2007, at 11:03 AM, Jeremie Ceintrey wrote:
Hi,
my question is about CTI communications with Callmanager.
Pilot points and CTI Route points are both logical channels
that
receive incoming communication demands on a defined phone
number, and forward the communication to a defined CTI
channel.
Can anyone explain me difference between these two ways of
forwarding
calls to CTI channels.
Thanks.
jé.
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