MOH Attendant Console

Good morning everyone

we have a CM 4.2(3) and set up the queue for our Attendant
console user. So if
all lines are busy, the next caller comes to the queue,
where an announcement
from MOH is played.
Now the only problem is, the announcement does not start
from the beginning for
the second, third,... caller in the queue.
Is there a way to start the announcment from the beginning
for every caller?

Thanks for help
Reto


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I'm guessing you're using Multicast.

I would think if you used Unicast MOH then it should start
at the
beginning.

Scott

-----Original Message-----
From: cisco-voip-bouncespuck.nether.net
[mailto:cisco-voip-bouncespuck.nether.net] On Behalf
Of Reto Gassmann
Sent: Tuesday, June 26, 2007 11:12 PM
To: cisco-voippuck.nether.net
Subject: [cisco-voip] MOH Attendant Console

Good morning everyone

we have a CM 4.2(3) and set up the queue for our Attendant
console user.
So if
all lines are busy, the next caller comes to the queue,
where an
announcement
from MOH is played.
Now the only problem is, the announcement does not start
from the
beginning for
the second, third,... caller in the queue.
Is there a way to start the announcment from the beginning
for every
caller?

Thanks for help
Reto


_______________________________________________
cisco-voip mailing list
cisco-voippuck.nether.net
h
ttps://puck.nether.net/mailman/listinfo/cisco-voip
_______________________________________________
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cisco-voippuck.nether.net
h
ttps://puck.nether.net/mailman/listinfo/cisco-voip

Hi,
 
Im not sure if paging is available in CCM, previously I've
done this by
using Cisco 7940's and designating the second line as an
auto-answer
line (which has to be done on the handset itself) and then
using
asterisk and some magic in the dialplan to send the call out
to the
phones.
 
It's dodgy-plus-plus, but I had a customer that demanded
paging work and
at the time it was the only solution.
 
Regards,
 
Daniel

-----Original Message-----
From: cisco-voip-bouncespuck.nether.net
[mailto:cisco-voip-bouncespuck.nether.net] On Behalf
Of Reto Gassmann
Sent: Wednesday, 27 June 2007 2:12 PM
To: cisco-voippuck.nether.net
Subject: [cisco-voip] MOH Attendant Console

Good morning everyone

we have a CM 4.2(3) and set up the queue for our Attendant
console user.
So if
all lines are busy, the next caller comes to the queue,
where an
announcement
from MOH is played.
Now the only problem is, the announcement does not start
from the
beginning for
the second, third,... caller in the queue.
Is there a way to start the announcment from the beginning
for every
caller?

Thanks for help
Reto


_______________________________________________
cisco-voip mailing list
cisco-voippuck.nether.net
h
ttps://puck.nether.net/mailman/listinfo/cisco-voip
_______________________________________________
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cisco-voippuck.nether.net
h
ttps://puck.nether.net/mailman/listinfo/cisco-voip

Hi Scott

I changed my MOH to Multicast and it got a bit better. I now
the first two
callers hear the MOH from the beginning. The third caller
joins the then the
first stream. So it looks like there are only two streams
available.

Thanks for help
Reto

Zitat von "Voll, Scott" <Scott.Vollwesd.org>:

> I'm guessing you're using Multicast.
> 
> I would think if you used Unicast MOH then it should
start at the
> beginning.
> 
> Scott
> 
> -----Original Message-----
> From: cisco-voip-bouncespuck.nether.net
> [mailto:cisco-voip-bouncespuck.nether.net] On Behalf
Of Reto Gassmann
> Sent: Tuesday, June 26, 2007 11:12 PM
> To: cisco-voippuck.nether.net
> Subject: [cisco-voip] MOH Attendant Console
> 
> Good morning everyone
> 
> we have a CM 4.2(3) and set up the queue for our
Attendant console user.
> So if
> all lines are busy, the next caller comes to the queue,
where an
> announcement
> from MOH is played.
> Now the only problem is, the announcement does not
start from the
> beginning for
> the second, third,... caller in the queue.
> Is there a way to start the announcment from the
beginning for every
> caller?
> 
> Thanks for help
> Reto
> 
> 
> _______________________________________________
> cisco-voip mailing list
> cisco-voippuck.nether.net
> h
ttps://puck.nether.net/mailman/listinfo/cisco-voip
> 




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