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Thread: Re: Message Waiting Indication Fixes?




Re: Message Waiting Indication Fixes?
user name
2007-06-27 18:02:52

Thanks!  How do I restart the service?  Do I de_activate then re-activate?

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370
Fax (202)-330-5607
millersdicksteinshapiro.com

----- Original Message -----
From: Pat Hayes <pat-cvwcyv.com&gt;
To: Ocampo, Walter <WOCAMPObroward.org>
Cc: Peterson_Erikaac.com <Peterson_Erikaac.com>;; cisco-voippuck.nether.net <cisco-voippuck.nether.net>; Miller, Steve
Sent: Wed Jun 27 18:34:59 2007
Subject: Re: [cisco-voip] Message Waiting Indication Fixes?

A good tip indeed, but the $UCInbox view applies to Domino integrations
and the original poster said they have an Exchange integration.

Steve - I'd suggest you check your app log. When a resync starts and
finishes, it writes an informational (not error or warning) message from
CiscoUnity_Notifier to the event log. Filter on those to find what has
been going on.

MWI will be out of sync for at least some people until the resync
finishes. So, if you filter as per above and see that the last message
indicated it was starting a resync, things are going to be messed up
until you can get it to finish.

One last thing - I've seen the resync process take waaay longer than
normal after an exchange outage. If you had one of those, I'd suggest
restarting the AvMsgStoreMonitorSvc (which, will kick off another
resync...but in theory, it'll be much faster ).

HTH,
Pat

-------- Original Message&nbsp; --------
From: "Ocampo, Walter&quot; <WOCAMPObroward.org>
To: Peterson_Erikaac.com, cisco-voippuck.nether.net
Subject: Re:[cisco-voip] Message Waiting Indication Fixes?
Date: 6/27/2007 4:47 PM

&gt; This is a tip from Cisco Unity Deployment and solutions guide.
&gt;
> A useful troubleshooting tip if unity reports incorrect voice messages counts or MWI lamps does not activate as expected is to look in the ($UCInbox) and see the messages appearing. If  a message appear in the regular inbox but not the ($UCInbox), that message likely does not have the UCInbox field present. Moreover, the router task concludes that the recipient is not DUC-enable.
>
> Regards,
>
>; Walter Ocampo
&gt; System Network Analyst
> Office of Information Technology
> 540 S.E 3rd. Ave, Suite 300
> Fort Lauderdale, FL 33301
&gt; (954) 357 8041 Cell (954) 632 8228
>; wocampobroward.org
>&nbsp;
>
> -----Original Message-----
> From: cisco-voip-bouncespuck.nether.net [ cisco-voip-bouncespuck.nether.net">mailto:cisco-voip-bouncespuck.nether.net] On Behalf Of Peterson_Erikaac.com
> Sent: Wednesday, June 27, 2007 4:26 PM
> To: cisco-voippuck.nether.net
>; Subject: Re: [cisco-voip] Message Waiting Indication Fixes?
&gt;
> Also, check in the Telephony Integration Manager for how many ports are
> set to do MWI dial out.
>; _______________________________________________
> cisco-voip mailing list
>; cisco-voippuck.nether.net
>; https://puck.nether.net/mailman/listinfo/cisco-voip
> _______________________________________________
> cisco-voip mailing list
>; cisco-voippuck.nether.net
>; https://puck.nether.net/mailman/listinfo/cisco-voip

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==============================================================================

Re: Message Waiting Indication Fixes?
country flaguser name
United States
2007-06-27 18:46:09
Just go to the services control panel and right click on the
service, 
there will be a restart option there.

-------- Original Message  --------
From: "Miller, Steve" <MillerSDicksteinShapiro.COM>
To: pat-cvwcyv.com, WOCAMPObroward.org
Cc: Peterson_Erikaac.com, cisco-voippuck.nether.net
Subject: [cisco-voip] Message Waiting Indication Fixes?
Date: 6/27/2007 7:02 PM
> Thanks!  How do I restart the service?  Do I
de_activate then re-activate?
>
> Steve Miller
> Telecom Engineer
> Dickstein Shapiro LLP
> 1825 Eye Street NW | Washington, DC 20006
> Tel (202) 420-3370 
> Fax (202)-330-5607
> millersdicksteinshapiro.com 
>
> ----- Original Message -----
> From: Pat Hayes <pat-cvwcyv.com>
> To: Ocampo, Walter <WOCAMPObroward.org>
> Cc: Peterson_Erikaac.com <Peterson_Erikaac.com>; cisco-voippuck.nether.net
<cisco-voippuck.nether.net>; Miller, Steve
> Sent: Wed Jun 27 18:34:59 2007
> Subject: Re: [cisco-voip] Message Waiting Indication
Fixes?
>
> A good tip indeed, but the $UCInbox view applies to
Domino integrations 
> and the original poster said they have an Exchange
integration.
>
> Steve - I'd suggest you check your app log. When a
resync starts and 
> finishes, it writes an informational (not error or
warning) message from 
> CiscoUnity_Notifier to the event log. Filter on those
to find what has 
> been going on.
>
> MWI will be out of sync for at least some people until
the resync 
> finishes. So, if you filter as per above and see that
the last message 
> indicated it was starting a resync, things are going to
be messed up 
> until you can get it to finish.
>
> One last thing - I've seen the resync process take
waaay longer than 
> normal after an exchange outage. If you had one of
those, I'd suggest 
> restarting the AvMsgStoreMonitorSvc (which, will kick
off another 
> resync...but in theory, it'll be much faster  ).
>
> HTH,
> Pat
>
> -------- Original Message  --------
> From: "Ocampo, Walter" <WOCAMPObroward.org>
> To: Peterson_Erikaac.com, cisco-voippuck.nether.net
> Subject: Re:[cisco-voip] Message Waiting Indication
Fixes?
> Date: 6/27/2007 4:47 PM
>
>   
>> This is a tip from Cisco Unity Deployment and
solutions guide.
>>
>> A useful troubleshooting tip if unity reports
incorrect voice messages counts or MWI lamps does not
activate as expected is to look in the ($UCInbox) and see
the messages appearing. If  a message appear in the regular
inbox but not the ($UCInbox), that message likely does not
have the UCInbox field present. Moreover, the router task
concludes that the recipient is not DUC-enable. 
>>
>> Regards,
>>
>> Walter Ocampo
>> System Network Analyst
>> Office of Information Technology
>> 540 S.E 3rd. Ave, Suite 300
>> Fort Lauderdale, FL 33301
>> (954) 357 8041 Cell (954) 632 8228
>> wocampobroward.org
>>  
>>
>> -----Original Message-----
>> From: cisco-voip-bouncespuck.nether.net
[mailto:cisco-voip-bouncespuck.nether.net] On Behalf
Of Peterson_Erikaac.com
>> Sent: Wednesday, June 27, 2007 4:26 PM
>> To: cisco-voippuck.nether.net
>> Subject: Re: [cisco-voip] Message Waiting
Indication Fixes?
>>
>> Also, check in the Telephony Integration Manager
for how many ports are 
>> set to do MWI dial out.
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voippuck.nether.net
>> h
ttps://puck.nether.net/mailman/listinfo/cisco-voip
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voippuck.nether.net
>> h
ttps://puck.nether.net/mailman/listinfo/cisco-voip
>>     
>
>
>
--------------------------------------------------------
> This e-mail message and any attached files are
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> and are intended solely for the use of the addressee(s)

> named above. This communication may contain material 
> protected by attorney-client, work product, or other 
> privileges. If you are not the intended recipient or
person 
> responsible for delivering this confidential
communication 
> to the intended recipient, you have received this 
> communication in error, and any review, use,
dissemination, 
> forwarding, printing, copying, or other distribution of

> this e-mail message and any attached files is strictly

> prohibited. Dickstein Shapiro reserves the right to
monitor 
> any communication that is created, received, or sent on
its 
> network.  If you have received this confidential 
> communication in error, please notify the sender 
> immediately by reply e-mail message and permanently
delete 
> the original message. 
>
> To reply to our email administrator directly, send an
email 
> to postmasterdicksteinshapiro.com
>
> Dickstein Shapiro LLP
> http://www.DicksteinS
hapiro.com
>
>
============================================================
==================
>   


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