Voicemail Indicator Light not Shutting off

On Wed, 2007-08-29 at 09:45 -0500, billy keller wrote:
> Hi,
>  
> There was an email outage yesterday at my office due to
the exchange
> datastore unexpectedly filling up, and this obviously
impacted our
> ability to retrieve voicemail messages.  Exchange was
restored,
> however the message indicator lights on all of our
phones will not
> turn off.  Is there a global fix for this?

Not sure about global fix, but there is a tool to
resynchronize MWI,
assuming Exchange has their current state. BTW, this resynch
process
probably ran overnight, so if the lights are not correct
now, this may
not help.

Run the Integration Manager and most systems will have an
integration
called "Cisco CallManager Integration". Look at
the properties tab for
this integration and there is a setting for MWI
synchronization time and
a button to "Resynchronize Now". It will take a
little while if you have
a lot of phones.

Robert




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