IPCCx 4.0

Thread: IPCCx 4.0

Search this list only Search all lists
IPCCx 4.0
	2007-09-25 11:06:41

has anyone seen problems with adding agents to teams.  I have setup an agent and no matter how I move him to a different team he keeps getting put in the default team.   Any ideas on how to fix it?   TIA Scott
Re: IPCCx 4.0
	2007-09-26 07:11:43

Hi Scott, try this. In Desktop Administrator, click on the root of the tree widget on the left (i think its the name of your IPCC system) and then in one of the drop down menus along the top there is a "synchronize directory" option. sometimes we get problems like that and going through and hitting this option fixes them. On 9/25/07, Scott Voll < svoll.voipgmail.com">svoll.voipgmail.com> wrote: has anyone seen problems with adding agents to teams.  I have setup an agent and no matter how I move him to a different team he keeps getting put in the default team.   Any ideas on how to fix it?   TIA Scott _______________________________________________ cisco-voip mailing list puck.nether.net">cisco-voippuck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip -- Ed Leatherman Senior Voice Engineer West Virginia University Telecommunications and Network Operations
Re: IPCCx 4.0
	2007-09-26 10:02:49

Ed--   your the MAN!!!!!  I opened a tac case yesterday and still have not heard from the TAC engineer.  This fixed my problem!!!! This List RULES! Thanks   Scott On 9/26/07, Ed Leatherman < ealeathermangmail.com">ealeathermangmail.com> wrote: Hi Scott, try this. In Desktop Administrator, click on the root of the tree widget on the left (i think its the name of your IPCC system) and then in one of the drop down menus along the top there is a "synchronize directory" option. sometimes we get problems like that and going through and hitting this option fixes them. On 9/25/07, Scott Voll <gmail.com" target="_blank"> svoll.voipgmail.com> wrote: has anyone seen problems with adding agents to teams.  I have setup an agent and no matter how I move him to a different team he keeps getting put in the default team.   Any ideas on how to fix it?   TIA ; Scott _______________________________________________ cisco-voip mailing list puck.nether.net" target="_blank"> cisco-voippuck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip -- Ed Leatherman Senior Voice Engineer West Virginia University Telecommunications and Network Operations

[1-3]

about | contact Other archives ( Real Estate discussion Medical topics )