Call Park Monitoring

We have just migrated from CME to UCM6.0 and I need some
configuration
assistance. In CME we used the "park-slot" option,
which allowed the
receptionist to monitor parked calls on her 7960/7914 and
see where
calls are being parked.

Can someone please help me duplicate this functionality in
UCM6? In
the release notes for CallManager I found the info below,
which
appears to tell me that it is a possibility.

The Call Park feature allows users to park a call to a
specific park
slot. Users now also can have a busy-lamp-field (BLF) and
speed-dial
button that tells them whether or not the park slot is
available. The
feature is easily invoked by performing a transfer to the
park slot.

Thanks in advance.

jeff
_______________________________________________
cisco-voip mailing list
cisco-voippuck.nether.net
h
ttps://puck.nether.net/mailman/listinfo/cisco-voip

hmmm....

You are talking about "Directed call park"...

Not sure how to set that up in CCM6.x, but the proper way to
monitor parked calls or any call for that matter (for the
receptionist or power users) is through the Attendant
Console.


____________________________________________________________

Vincent Loschiavo
Cisco Practice Director
Datacorp
18503 Pines Blvd
Suite 213
Pembroke Pines, FL, 33029

"Cisco Advanced Unified Communications Partner"
Cell Phone:       786-282-1164
Office Phone:    954-671-5669
Office Main:      305-594-6933
____________________________________________________________







-----Original Message-----
From: cisco-voip-bouncespuck.nether.net
[mailto:cisco-voip-bouncespuck.nether.net] On Behalf
Of Jeff Mottishaw
Sent: Friday, February 22, 2008 3:25 PM
To: cisco-voippuck.nether.net
Subject: [cisco-voip] Call Park Monitoring

We have just migrated from CME to UCM6.0 and I need some
configuration assistance. In CME we used the
"park-slot" option, which allowed the receptionist
to monitor parked calls on her 7960/7914 and see where calls
are being parked.

Can someone please help me duplicate this functionality in
UCM6? In the release notes for CallManager I found the info
below, which appears to tell me that it is a possibility.

The Call Park feature allows users to park a call to a
specific park slot. Users now also can have a
busy-lamp-field (BLF) and speed-dial button that tells them
whether or not the park slot is available. The feature is
easily invoked by performing a transfer to the park slot.

Thanks in advance.

jeff
_______________________________________________
cisco-voip mailing list
cisco-voippuck.nether.net
h
ttps://puck.nether.net/mailman/listinfo/cisco-voip
_______________________________________________
cisco-voip mailing list
cisco-voippuck.nether.net
h
ttps://puck.nether.net/mailman/listinfo/cisco-voip

Yes I agree that she "should" be using the
Attendant Console; however,
she wants full functionality on her phone without having to
worry
about her computer, so that's what I need to implement.

On Fri, Feb 22, 2008 at 12:35 PM, Vince Loschiavo
<VLoschiavodata-corporation.com> wrote:
> hmmm....
>
> You are talking about "Directed call
park"...
>
> Not sure how to set that up in CCM6.x, but the proper
way to monitor parked calls or any call for that matter (for
the receptionist or power users) is through the Attendant
Console.
>
>
>
____________________________________________________________

> Vincent Loschiavo
> Cisco Practice Director
> Datacorp
> 18503 Pines Blvd
> Suite 213
> Pembroke Pines, FL, 33029
>
> "Cisco Advanced Unified Communications
Partner"
> Cell Phone:       786-282-1164
> Office Phone:    954-671-5669
> Office Main:      305-594-6933
>
____________________________________________________________

>
>
>
>
>
>
>
> -----Original Message-----
> From: cisco-voip-bouncespuck.nether.net
[mailto:cisco-voip-bouncespuck.nether.net] On Behalf
Of Jeff Mottishaw
> Sent: Friday, February 22, 2008 3:25 PM
> To: cisco-voippuck.nether.net
> Subject: [cisco-voip] Call Park Monitoring
>
> We have just migrated from CME to UCM6.0 and I need
some configuration assistance. In CME we used the
"park-slot" option, which allowed the receptionist
to monitor parked calls on her 7960/7914 and see where calls
are being parked.
>
> Can someone please help me duplicate this functionality
in UCM6? In the release notes for CallManager I found the
info below, which appears to tell me that it is a
possibility.
>
> The Call Park feature allows users to park a call to a
specific park slot. Users now also can have a
busy-lamp-field (BLF) and speed-dial button that tells them
whether or not the park slot is available. The feature is
easily invoked by performing a transfer to the park slot.
>
> Thanks in advance.
>
> jeff
> _______________________________________________
> cisco-voip mailing list
> cisco-voippuck.nether.net
> h
ttps://puck.nether.net/mailman/listinfo/cisco-voip
>
_______________________________________________
cisco-voip mailing list
cisco-voippuck.nether.net
h
ttps://puck.nether.net/mailman/listinfo/cisco-voip

I successfully got this set up yesterday. If you want to
monitor 10
Park lines you have to add them individually as directed
park numbers.
If you add them as a range they aren't available to be
monitored. A
bit
of a pain, but no big deal.



On 2/23/08, Frazee, Timothy <Timothy_Frazeeadp.com> wrote:
> There was something that I have been thinking about for
a while now that
> might help with your problem.
>
>
>
> CUCM 6.x has a new feature that will let you have a
SPEED DIAL BLF. This
> is great as it matches features on old key systems that
people depend
> on. Its always been a source of frustration for me
during
> implementation.
>
>
>
> Lets say your park range is 10 digits wide. (160X)
Could you setup 10
> speed dials on a sidecar that would be to each number
in this range,
> then configure presence groups to monitor the status of
the directory
> numbers.
>
>
>
> While that work? I don't know as I kinda think that
CUCM wants to
> monitor the physical state of the end device and since
the park numbers
> are all software it might not.
>
>
>
> That's the closest thing I can think of that would
solve your issue. If
> it doesn't then I best thing I can think of is fully
waying the end-user
> experience of moving from CME to CUCM. It's quite a
change.
>
>
>
>
>
>
>
> From: cisco-voip-bouncespuck.nether.net
> [mailto:cisco-voip-bouncespuck.nether.net] On Behalf
Of Voice Noob
> Sent: Friday, February 22, 2008 2:46 PM
> To: Jeff Mottishaw
> Cc: cisco-voippuck.nether.net; Vince Loschiavo
> Subject: Re: [cisco-voip] Call Park Monitoring
>
>
>
> Looks like you "should" have kept CME. They
are two diffrent systems
> aimed at two diffrent markets.
>
>
>
> Directed call park is something that has been added to
6.x but I have
> not implemented it.
>
> On Fri, Feb 22, 2008 at 2:41 PM, Jeff Mottishaw
<mottiegmail.com>
> wrote:
>
> Yes I agree that she "should" be using the
Attendant Console; however,
> she wants full functionality on her phone without
having to worry
> about her computer, so that's what I need to
implement.
>
>
> On Fri, Feb 22, 2008 at 12:35 PM, Vince Loschiavo
> <VLoschiavodata-corporation.com> wrote:
> > hmmm....
> >
> > You are talking about "Directed call
park"...
> >
> > Not sure how to set that up in CCM6.x, but the
proper way to monitor
> parked calls or any call for that matter (for the
receptionist or power
> users) is through the Attendant Console.
> >
> >
> >
____________________________________________________________

> > Vincent Loschiavo
> > Cisco Practice Director
> > Datacorp
> > 18503 Pines Blvd
> > Suite 213
> > Pembroke Pines, FL, 33029
> >
> > "Cisco Advanced Unified Communications
Partner"
> > Cell Phone:       786-282-1164
> > Office Phone:    954-671-5669
> > Office Main:      305-594-6933
> >
____________________________________________________________

> >
> >
> >
> >
> >
> >
> >
> > -----Original Message-----
> > From: cisco-voip-bouncespuck.nether.net
> [mailto:cisco-voip-bouncespuck.nether.net] On Behalf
Of Jeff Mottishaw
> > Sent: Friday, February 22, 2008 3:25 PM
> > To: cisco-voippuck.nether.net
> > Subject: [cisco-voip] Call Park Monitoring
> >
> > We have just migrated from CME to UCM6.0 and I
need some configuration
> assistance. In CME we used the "park-slot"
option, which allowed the
> receptionist to monitor parked calls on her 7960/7914
and see where
> calls are being parked.
> >
> > Can someone please help me duplicate this
functionality in UCM6? In
> the release notes for CallManager I found the info
below, which appears
> to tell me that it is a possibility.
> >
> > The Call Park feature allows users to park a call
to a specific park
> slot. Users now also can have a busy-lamp-field (BLF)
and speed-dial
> button that tells them whether or not the park slot is
available. The
> feature is easily invoked by performing a transfer to
the park slot.
> >
> > Thanks in advance.
> >
> > jeff
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voippuck.nether.net
> > h
ttps://puck.nether.net/mailman/listinfo/cisco-voip
> >
> _______________________________________________
> cisco-voip mailing list
> cisco-voippuck.nether.net
> h
ttps://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
>
>
> This message and any attachments are intended only for
the use of the
> addressee and may contain information that is
privileged and confidential.
> If the reader of the message is not the intended
recipient or an authorized
> representative of the intended recipient, you are
hereby notified that any
> dissemination of this communication is strictly
prohibited. If you have
> received this communication in error, please notify us
immediately by e-mail
> and delete the message and any attachments from your
system.
>
_______________________________________________
cisco-voip mailing list
cisco-voippuck.nether.net
h
ttps://puck.nether.net/mailman/listinfo/cisco-voip

But for this to work, it is used as a "directed call
park", right? Not
just plain "call park".

-----Original Message-----
From: Jeff Mottishaw [mailto:mottiegmail.com] 
Sent: Saturday, February 23, 2008 11:03 AM
To: Frazee, Timothy; Voice Noob; cisco-voippuck.nether.net; Vince
Loschiavo
Subject: Re: Call Park Monitoring

I successfully got this set up yesterday. If you want to
monitor 10
Park lines you have to add them individually as directed
park numbers.
If you add them as a range they aren't available to be
monitored. A
bit
of a pain, but no big deal.



On 2/23/08, Frazee, Timothy <Timothy_Frazeeadp.com> wrote:
> There was something that I have been thinking about for
a while now
that
> might help with your problem.
>
>
>
> CUCM 6.x has a new feature that will let you have a
SPEED DIAL BLF.
This
> is great as it matches features on old key systems that
people depend
> on. Its always been a source of frustration for me
during
> implementation.
>
>
>
> Lets say your park range is 10 digits wide. (160X)
Could you setup 10
> speed dials on a sidecar that would be to each number
in this range,
> then configure presence groups to monitor the status of
the directory
> numbers.
>
>
>
> While that work? I don't know as I kinda think that
CUCM wants to
> monitor the physical state of the end device and since
the park
numbers
> are all software it might not.
>
>
>
> That's the closest thing I can think of that would
solve your issue.
If
> it doesn't then I best thing I can think of is fully
waying the
end-user
> experience of moving from CME to CUCM. It's quite a
change.
>
>
>
>
>
>
>
> From: cisco-voip-bouncespuck.nether.net
> [mailto:cisco-voip-bouncespuck.nether.net] On Behalf
Of Voice Noob
> Sent: Friday, February 22, 2008 2:46 PM
> To: Jeff Mottishaw
> Cc: cisco-voippuck.nether.net; Vince Loschiavo
> Subject: Re: [cisco-voip] Call Park Monitoring
>
>
>
> Looks like you "should" have kept CME. They
are two diffrent systems
> aimed at two diffrent markets.
>
>
>
> Directed call park is something that has been added to
6.x but I have
> not implemented it.
>
> On Fri, Feb 22, 2008 at 2:41 PM, Jeff Mottishaw
<mottiegmail.com>
> wrote:
>
> Yes I agree that she "should" be using the
Attendant Console; however,
> she wants full functionality on her phone without
having to worry
> about her computer, so that's what I need to
implement.
>
>
> On Fri, Feb 22, 2008 at 12:35 PM, Vince Loschiavo
> <VLoschiavodata-corporation.com> wrote:
> > hmmm....
> >
> > You are talking about "Directed call
park"...
> >
> > Not sure how to set that up in CCM6.x, but the
proper way to monitor
> parked calls or any call for that matter (for the
receptionist or
power
> users) is through the Attendant Console.
> >
> >
> >
____________________________________________________________

> > Vincent Loschiavo
> > Cisco Practice Director
> > Datacorp
> > 18503 Pines Blvd
> > Suite 213
> > Pembroke Pines, FL, 33029
> >
> > "Cisco Advanced Unified Communications
Partner"
> > Cell Phone:       786-282-1164
> > Office Phone:    954-671-5669
> > Office Main:      305-594-6933
> >
____________________________________________________________

> >
> >
> >
> >
> >
> >
> >
> > -----Original Message-----
> > From: cisco-voip-bouncespuck.nether.net
> [mailto:cisco-voip-bouncespuck.nether.net] On Behalf
Of Jeff
Mottishaw
> > Sent: Friday, February 22, 2008 3:25 PM
> > To: cisco-voippuck.nether.net
> > Subject: [cisco-voip] Call Park Monitoring
> >
> > We have just migrated from CME to UCM6.0 and I
need some
configuration
> assistance. In CME we used the "park-slot"
option, which allowed the
> receptionist to monitor parked calls on her 7960/7914
and see where
> calls are being parked.
> >
> > Can someone please help me duplicate this
functionality in UCM6? In
> the release notes for CallManager I found the info
below, which
appears
> to tell me that it is a possibility.
> >
> > The Call Park feature allows users to park a call
to a specific park
> slot. Users now also can have a busy-lamp-field (BLF)
and speed-dial
> button that tells them whether or not the park slot is
available. The
> feature is easily invoked by performing a transfer to
the park slot.
> >
> > Thanks in advance.
> >
> > jeff
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voippuck.nether.net
> > h
ttps://puck.nether.net/mailman/listinfo/cisco-voip
> >
> _______________________________________________
> cisco-voip mailing list
> cisco-voippuck.nether.net
> h
ttps://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
>
>
> This message and any attachments are intended only for
the use of the
> addressee and may contain information that is
privileged and
confidential.
> If the reader of the message is not the intended
recipient or an
authorized
> representative of the intended recipient, you are
hereby notified that
any
> dissemination of this communication is strictly
prohibited. If you
have
> received this communication in error, please notify us
immediately by
e-mail
> and delete the message and any attachments from your
system.
>


This message and any attachments are intended only for the
use of the addressee and may contain information that is
privileged and confidential. If the reader of the message is
not the intended recipient or an authorized representative
of the intended recipient, you are hereby notified that any
dissemination of this communication is strictly prohibited.
If you have received this communication in error, please
notify us immediately by e-mail and delete the message and
any attachments from your system.
_______________________________________________
cisco-voip mailing list
cisco-voippuck.nether.net
h
ttps://puck.nether.net/mailman/listinfo/cisco-voip

Yes, which is a bit of a pain as you have to assign a prefix
to the
number in order to retreive it.


On Sat, Feb 23, 2008 at 12:23 PM, Frazee, Timothy
<Timothy_Frazeeadp.com> wrote:
> But for this to work, it is used as a "directed
call park", right? Not
> just plain "call park".
>
> -----Original Message-----
> From: Jeff Mottishaw [mailto:mottiegmail.com]
> Sent: Saturday, February 23, 2008 11:03 AM
> To: Frazee, Timothy; Voice Noob; cisco-voippuck.nether.net; Vince
> Loschiavo
>
> Subject: Re: Call Park Monitoring
>
> I successfully got this set up yesterday. If you want
to monitor 10
> Park lines you have to add them individually as
directed park numbers.
> If you add them as a range they aren't available to be
monitored. A
> bit
> of a pain, but no big deal.
>
>
>
> On 2/23/08, Frazee, Timothy <Timothy_Frazeeadp.com> wrote:
> > There was something that I have been thinking
about for a while now
> that
> > might help with your problem.
> >
> >
> >
> > CUCM 6.x has a new feature that will let you have
a SPEED DIAL BLF.
> This
> > is great as it matches features on old key systems
that people depend
> > on. Its always been a source of frustration for me
during
> > implementation.
> >
> >
> >
> > Lets say your park range is 10 digits wide. (160X)
Could you setup 10
> > speed dials on a sidecar that would be to each
number in this range,
> > then configure presence groups to monitor the
status of the directory
> > numbers.
> >
> >
> >
> > While that work? I don't know as I kinda think
that CUCM wants to
> > monitor the physical state of the end device and
since the park
> numbers
> > are all software it might not.
> >
> >
> >
> > That's the closest thing I can think of that would
solve your issue.
> If
> > it doesn't then I best thing I can think of is
fully waying the
> end-user
> > experience of moving from CME to CUCM. It's quite
a change.
> >
> >
> >
> >
> >
> >
> >
> > From: cisco-voip-bouncespuck.nether.net
> > [mailto:cisco-voip-bouncespuck.nether.net] On Behalf
Of Voice Noob
> > Sent: Friday, February 22, 2008 2:46 PM
> > To: Jeff Mottishaw
> > Cc: cisco-voippuck.nether.net; Vince
Loschiavo
> > Subject: Re: [cisco-voip] Call Park Monitoring
> >
> >
> >
> > Looks like you "should" have kept CME.
They are two diffrent systems
> > aimed at two diffrent markets.
> >
> >
> >
> > Directed call park is something that has been
added to 6.x but I have
> > not implemented it.
> >
> > On Fri, Feb 22, 2008 at 2:41 PM, Jeff Mottishaw
<mottiegmail.com>
> > wrote:
> >
> > Yes I agree that she "should" be using
the Attendant Console; however,
> > she wants full functionality on her phone without
having to worry
> > about her computer, so that's what I need to
implement.
> >
> >
> > On Fri, Feb 22, 2008 at 12:35 PM, Vince Loschiavo
> > <VLoschiavodata-corporation.com>
wrote:
> > > hmmm....
> > >
> > > You are talking about "Directed call
park"...
> > >
> > > Not sure how to set that up in CCM6.x, but
the proper way to monitor
> > parked calls or any call for that matter (for the
receptionist or
> power
> > users) is through the Attendant Console.
> > >
> > >
> > >
____________________________________________________________

> > > Vincent Loschiavo
> > > Cisco Practice Director
> > > Datacorp
> > > 18503 Pines Blvd
> > > Suite 213
> > > Pembroke Pines, FL, 33029
> > >
> > > "Cisco Advanced Unified Communications
Partner"
> > > Cell Phone:       786-282-1164
> > > Office Phone:    954-671-5669
> > > Office Main:      305-594-6933
> > >
____________________________________________________________

> > >
> > >
> > >
> > >
> > >
> > >
> > >
> > > -----Original Message-----
> > > From: cisco-voip-bouncespuck.nether.net
> > [mailto:cisco-voip-bouncespuck.nether.net] On Behalf
Of Jeff
> Mottishaw
> > > Sent: Friday, February 22, 2008 3:25 PM
> > > To: cisco-voippuck.nether.net
> > > Subject: [cisco-voip] Call Park Monitoring
> > >
> > > We have just migrated from CME to UCM6.0 and
I need some
> configuration
> > assistance. In CME we used the
"park-slot" option, which allowed the
> > receptionist to monitor parked calls on her
7960/7914 and see where
> > calls are being parked.
> > >
> > > Can someone please help me duplicate this
functionality in UCM6? In
> > the release notes for CallManager I found the info
below, which
> appears
> > to tell me that it is a possibility.
> > >
> > > The Call Park feature allows users to park a
call to a specific park
> > slot. Users now also can have a busy-lamp-field
(BLF) and speed-dial
> > button that tells them whether or not the park
slot is available. The
> > feature is easily invoked by performing a transfer
to the park slot.
> > >
> > > Thanks in advance.
> > >
> > > jeff
> > >
_______________________________________________
> > > cisco-voip mailing list
> > > cisco-voippuck.nether.net
> > > h
ttps://puck.nether.net/mailman/listinfo/cisco-voip
> > >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voippuck.nether.net
> > h
ttps://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
> >
> >
> >
> > This message and any attachments are intended only
for the use of the
> > addressee and may contain information that is
privileged and
> confidential.
> > If the reader of the message is not the intended
recipient or an
> authorized
> > representative of the intended recipient, you are
hereby notified that
> any
> > dissemination of this communication is strictly
prohibited. If you
> have
> > received this communication in error, please
notify us immediately by
> e-mail
> > and delete the message and any attachments from
your system.
> >
>
>
> This message and any attachments are intended only for
the use of the addressee and may contain information that is
privileged and confidential. If the reader of the message is
not the intended recipient or an authorized representative
of the intended recipient, you are hereby notified that any
dissemination of this communication is strictly prohibited.
If you have received this communication in error, please
notify us immediately by e-mail and delete the message and
any attachments from your system.
>
_______________________________________________
cisco-voip mailing list
cisco-voippuck.nether.net
h
ttps://puck.nether.net/mailman/listinfo/cisco-voip