Phone hitting wrong voicemail account?

I am confused... got a issue with a user reporting that they
keep
getting "invalid entry" after putting in their
password when checking
voicemail from phone.

I thought well sounds like she forgot the password, so I
reset it.
But it still happens.

Odd.. but I assume its user error as the phone config looks
fine.

I go check and do it myself, sure enough same thing.

I reboot phone.  Same thing.

I delete phone and add it back.  Same thing.

I delete the second line on her phone, shared line of her
supervisor,
and the issue goes away.

Add the second line back issue reappears.

I can't say I have seen this before.  I have many many
phones out
there with second and third shared lines but this does not
interfere
with the user checking voicemail.

It seems that when I add the second line and hit the
messages button
that its hitting unity with the second line and thus is
expecting the
password of that line / user.

Any thoughts and suggestions, other then just keeping the
second line off.  
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The phone automatically picks the line with MWI set to on to
make the
call to voicemail.

Change the service Parameter "always use primary line
for messages" or
something like that.

-----Original Message-----
From: cisco-voip-bouncespuck.nether.net
[mailto:cisco-voip-bouncespuck.nether.net] On Behalf
Of TechGuy
Sent: Tuesday, March 04, 2008 10:30 AM
To: cisco-voippuck.nether.net
Subject: [cisco-voip] Phone hitting wrong voicemail
account?

I am confused... got a issue with a user reporting that they
keep
getting "invalid entry" after putting in their
password when checking
voicemail from phone.

I thought well sounds like she forgot the password, so I
reset it.
But it still happens.

Odd.. but I assume its user error as the phone config looks
fine.

I go check and do it myself, sure enough same thing.

I reboot phone.  Same thing.

I delete phone and add it back.  Same thing.

I delete the second line on her phone, shared line of her
supervisor,
and the issue goes away.

Add the second line back issue reappears.

I can't say I have seen this before.  I have many many
phones out
there with second and third shared lines but this does not
interfere
with the user checking voicemail.

It seems that when I add the second line and hit the
messages button
that its hitting unity with the second line and thus is
expecting the
password of that line / user.

Any thoughts and suggestions, other then just keeping the
second line
off.  
_______________________________________________
cisco-voip mailing list
cisco-voippuck.nether.net
h
ttps://puck.nether.net/mailman/listinfo/cisco-voip

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