7914 continued

So I called TAC about the attendant console not functioning properly and I was told that you are not able to dial a person directly by picking up the headset and pressing their respective console button. I find this hard to believe because even old school traditional consoles like it were able to do this. Can anyone out there verify if when you are running a 7960 with the 7914 Side car, when you pick up the handset and press a console button that is associated with a users extension, can it in fact dial their extension?

 

I have the lines set to monitor mode. The documentation states that you can hit transfer then hit the button and successfully transfer a call this way, which is why I find it hard to believe you can’t just use it to dial them directly.

 

Please let me know if I am understanding the proper functioning of this device.

 

Thanks

 

Curt

Curt,

 

Are you running a CME or CCM? >From the monitoring you mentioned it seems CME.

 

Dustin Fowler

 

 

Curt,

7914 lines can be configured many ways.
Configured as BLF Speed Dials you will monitor and dial when you go offhook.
Configured as shared lines it will not dial when you go offhook.

/Wes

Curt Shaffer wrote:

So I called TAC about the attendant console not functioning properly and I was told that you are not able to dial a person directly by picking up the headset and pressing their respective console button. I find this hard to believe because even old school traditional consoles like it were able to do this. Can anyone out there verify if when you are running a 7960 with the 7914 Side car, when you pick up the handset and press a console button that is associated with a users extension, can it in fact dial their extension?

 

I have the lines set to monitor mode. The documentation states that you can hit transfer then hit the button and successfully transfer a call this way, which is why I find it hard to believe you can’t just use it to dial them directly.

 

Please let me know if I am understanding the proper functioning of this device.

 

Thanks

 

Curt

 

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CME. We did find the issue. The phone was set to auto choose a line and this was causing the issue. We set this to incoming only on the reception phone (for paging) and now it functions properly. We are looking at something like arc console for more functionality but this solved the problem at hand.

 

 

Curt,

 

Are you running a CME or CCM? >From the monitoring you mentioned it seems CME.

 

Dustin Fowler

 

 

Curt,

7914 lines can be configured many ways.
Configured as BLF Speed Dials you will monitor and dial when you go offhook.
Configured as shared lines it will not dial when you go offhook.

/Wes

Curt Shaffer wrote:

So I called TAC about the attendant console not functioning properly and I was told that you are not able to dial a person directly by picking up the headset and pressing their respective console button. I find this hard to believe because even old school traditional consoles like it were able to do this. Can anyone out there verify if when you are running a 7960 with the 7914 Side car, when you pick up the handset and press a console button that is associated with a users extension, can it in fact dial their extension?

 

I have the lines set to monitor mode. The documentation states that you can hit transfer then hit the button and successfully transfer a call this way, which is why I find it hard to believe you can’t just use it to dial them directly.

 

Please let me know if I am understanding the proper functioning of this device.

 

Thanks

 

Curt

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