using Annunciator and/or MOH for high volume announcements

Thread: using Annunciator and/or MOH for high volume announcements

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using Annunciator and/or MOH for high volume announcements
Canada	2008-03-17 10:47:40

I'm wondering if there is a way to use the annunciator or MOH as a high volume announcement source. We are looking at emergency communcations on campus and would like a call in number that people can call that will give them information. Even if it is something that needs technical staff to implement. I know I can use callhandlers, but that would easily take up our 96 ports once the message went out. I was hoping something like a blocked route pattern playing an announciator or calling a CTI route point that immediately put someone on hold. I know people have talked about it in the past, just wondering if there has been any updates or new discoveries. Lelio -------------------------------------------------------------------------------- Lelio Fulgenzi, B.A. Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Java-Clavis-Domus Theorem: The ability to keep your hands on the home keys is inversely related to the amount of caffeine ingested in the last 30 minutes.
Re: using Annunciator and/or MOH for high volume announcements
Canada	2008-03-17 11:08:21

Possibilities, but they cost $$$. This is a once in a blue moon thing that would require high volume usage. Lelio -------------------------------------------------------------------------------- Lelio Fulgenzi, B.A. Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Java-Clavis-Domus Theorem: The ability to keep your hands on the home keys is inversely related to the amount of caffeine ingested in the last 30 minutes. ----- Original Message ----- From: gmail.com href="mailto:svoll.voipgmail.com">Scott Voll To: uoguelph.ca href="mailto:leliouoguelph.ca">Lelio Fulgenzi Cc: puck.nether.net href="mailto:cisco-voippuck.nether.net">Cisco Voyp List Sent: Monday, March 17, 2008 12:06 PM Subject: Re: [cisco-voip] using Annunciator and/or MOH for high volume announcements What about a IVR / UCCx? Scott On Mon, Mar 17, 2008 at 8:47 AM, Lelio Fulgenzi <uoguelph.ca">leliouoguelph.ca> wrote: I'm wondering if there is a way to use the annunciator or MOH as a high volume announcement source. We are looking at emergency communcations on campus and would like a call in number that people can call that will give them information. Even if it is something that needs technical staff to implement. I know I can use callhandlers, but that would easily take up our 96 ports once the message went out. I was hoping something like a blocked route pattern playing an announciator or calling a CTI route point that immediately put someone on hold. I know people have talked about it in the past, just wondering if there has been any updates or new discoveries. Lelio -------------------------------------------------------------------------------- Lelio Fulgenzi, B.A. Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Java-Clavis-Domus Theorem: The ability to keep your hands on the home keys is inversely related to the amount of caffeine ingested in the last 30 minutes. _______________________________________________ cisco-voip mailing list puck.nether.net">cisco-voippuck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: using Annunciator and/or MOH for high volume announcements
Canada	2008-03-17 11:08:21

Possibilities, but they cost $$$. This is a once in a blue moon thing that would require high volume usage. Lelio -------------------------------------------------------------------------------- Lelio Fulgenzi, B.A. Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Java-Clavis-Domus Theorem: The ability to keep your hands on the home keys is inversely related to the amount of caffeine ingested in the last 30 minutes. ----- Original Message ----- From: gmail.com href="mailto:svoll.voipgmail.com">Scott Voll To: uoguelph.ca href="mailto:leliouoguelph.ca">Lelio Fulgenzi Cc: puck.nether.net href="mailto:cisco-voippuck.nether.net">Cisco Voyp List Sent: Monday, March 17, 2008 12:06 PM Subject: Re: [cisco-voip] using Annunciator and/or MOH for high volume announcements What about a IVR / UCCx? Scott On Mon, Mar 17, 2008 at 8:47 AM, Lelio Fulgenzi <uoguelph.ca">leliouoguelph.ca> wrote: I'm wondering if there is a way to use the annunciator or MOH as a high volume announcement source. We are looking at emergency communcations on campus and would like a call in number that people can call that will give them information. Even if it is something that needs technical staff to implement. I know I can use callhandlers, but that would easily take up our 96 ports once the message went out. I was hoping something like a blocked route pattern playing an announciator or calling a CTI route point that immediately put someone on hold. I know people have talked about it in the past, just wondering if there has been any updates or new discoveries. Lelio -------------------------------------------------------------------------------- Lelio Fulgenzi, B.A. Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Java-Clavis-Domus Theorem: The ability to keep your hands on the home keys is inversely related to the amount of caffeine ingested in the last 30 minutes. _______________________________________________ cisco-voip mailing list puck.nether.net">cisco-voippuck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: using Annunciator and/or MOH for high volume announcements
Canada	2008-03-17 11:15:26

Can you elaborate on this a bit? We are hoping to use something like IPCelerate/Cistera to send a broadcast page out, but wanted a number for people to call for updates, etc. People will be very worried if there is no number to call. ; Lelio -------------------------------------------------------------------------------- Lelio Fulgenzi, B.A. Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Java-Clavis-Domus Theorem: The ability to keep your hands on the home keys is inversely related to the amount of caffeine ingested in the last 30 minutes. ----- Original Message ----- From: cisco.com href="mailto:rratliffcisco.com">Ryan Ratliff To: uoguelph.ca href="mailto:leliouoguelph.ca">Lelio Fulgenzi Cc: puck.nether.net href="mailto:cisco-voippuck.nether.net">Cisco Voyp List Sent: Monday, March 17, 2008 12:05 PM Subject: Re: [cisco-voip] using Annunciator and/or MOH for high volume announcements You'll run into the same scalability issue with both Annunciator or CTI ports as you would Unity ports I'm afraid. For high volume (in the 1k to 10k+ range) I think a broadcast page instrucing the phone to listen to a multicast stream is the way to go and even that has the limitation of users starting to listen mid-message. -Ryan On Mar 17, 2008, at 11:47 AM, Lelio Fulgenzi wrote: I'm wondering if there is a way to use the annunciator or MOH as a high volume announcement source. We are looking at emergency communcations on campus and would like a call in number that people can call that will give them information. Even if it is something that needs technical staff to implement. I know I can use callhandlers, but that would easily take up our 96 ports once the message went out. I was hoping something like a blocked route pattern playing an announciator or calling a CTI route point that immediately put someone on hold. I know people have talked about it in the past, just wondering if there has been any updates or new discoveries. Lelio -------------------------------------------------------------------------------- Lelio Fulgenzi, B.A. Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Java-Clavis-Domus Theorem: The ability to keep your hands on the home keys is inversely related to the amount of caffeine ingested in the last 30 minutes. _______________________________________________ cisco-voip mailing list puck.nether.net">cisco-voippuck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: using Annunciator and/or MOH for high volume announcements
United States	2008-03-17 11:35:33

I'm sure there are a number of apps out there that can send requests to phones to hit a web page (to display something on the LCD) and then tell the phone to go offhook and listen to a multicast RTP stream. This is probably the mechanism products like Informacast from Berbee and others do their broadcast paging, or at the least is one way to do something like this. As for the scalability parts any time a call is on hold in CM you have to have something that is putting the call on hold. I'm not sure if it's possible for a CTI RP to put a device on hold without using a CTI port but if the CTI port is required you then have a limit to the number of phones that can listen to the message based on the number of CTI ports your app can register. -Ryan On Mar 17, 2008, at 12:15 PM, Lelio Fulgenzi wrote: Can you elaborate on this a bit? We are hoping to use something like IPCelerate/Cistera to send a broadcast page out, but wanted a number for people to call for updates, etc. People will be very worried if there is no number to call. Lelio -------------------------------------------------------------------------------- Lelio Fulgenzi, B.A. Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Java-Clavis-Domus Theorem: The ability to keep your hands on the home keys is inversely related to the amount of caffeine ingested in the last 30 minutes. ----- Original Message ----- From: cisco.com" href="mailto:rratliffcisco.com">Ryan Ratliff To: uoguelph.ca" href="mailto:leliouoguelph.ca">Lelio Fulgenzi Cc: puck.nether.net" href="mailto:cisco-voippuck.nether.net">Cisco Voyp List Sent: Monday, March 17, 2008 12:05 PM Subject: Re: [cisco-voip] using Annunciator and/or MOH for high volume announcements You'll run into the same scalability issue with both Annunciator or CTI ports as you would Unity ports I'm afraid. For high volume (in the 1k to 10k+ range) I think a broadcast page instrucing the phone to listen to a multicast stream is the way to go and even that has the limitation of users starting to listen mid-message. -Ryan On Mar 17, 2008, at 11:47 AM, Lelio Fulgenzi wrote: I'm wondering if there is a way to use the annunciator or MOH as a high volume announcement source. We are looking at emergency communcations on campus and would like a call in number that people can call that will give them information. Even if it is something that needs technical staff to implement. I know I can use callhandlers, but that would easily take up our 96 ports once the message went out. I was hoping something like a blocked route pattern playing an announciator or calling a CTI route point that immediately put someone on hold. I know people have talked about it in the past, just wondering if there has been any updates or new discoveries. Lelio -------------------------------------------------------------------------------- Lelio Fulgenzi, B.A. Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Java-Clavis-Domus Theorem: The ability to keep your hands on the home keys is inversely related to the amount of caffeine ingested in the last 30 minutes. _______________________________________________ cisco-voip mailing list cisco-voippuck.nether.net">cisco-voippuck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: using Annunciator and/or MOH for high volume announcements
United States	2008-03-17 11:05:26

You'll run into the same scalability issue with both Annunciator or CTI ports as you would Unity ports I'm afraid. For high volume (in the 1k to 10k+ range) I think a broadcast page instrucing the phone to listen to a multicast stream is the way to go and even that has the limitation of users starting to listen mid-message. -Ryan On Mar 17, 2008, at 11:47 AM, Lelio Fulgenzi wrote: I'm wondering if there is a way to use the annunciator or MOH as a high volume announcement source. We are looking at emergency communcations on campus and would like a call in number that people can call that will give them information. Even if it is something that needs technical staff to implement. I know I can use callhandlers, but that would easily take up our 96 ports once the message went out. I was hoping something like a blocked route pattern playing an announciator or calling a CTI route point that immediately put someone on hold. I know people have talked about it in the past, just wondering if there has been any updates or new discoveries. Lelio -------------------------------------------------------------------------------- Lelio Fulgenzi, B.A. Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Java-Clavis-Domus Theorem: The ability to keep your hands on the home keys is inversely related to the amount of caffeine ingested in the last 30 minutes. _______________________________________________ cisco-voip mailing list cisco-voippuck.nether.net">cisco-voippuck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
Re: using Annunciator and/or MOH for high volume announcements
	2008-03-17 11:06:05

What about a IVR / UCCx?   Scott On Mon, Mar 17, 2008 at 8:47 AM, Lelio Fulgenzi < leliouoguelph.ca">leliouoguelph.ca> wrote: I'm wondering if there is a way to use the annunciator or MOH as a high volume announcement source. We are looking at emergency communcations on campus and would like a call in number that people can call that will give them information. Even if it is something that needs technical staff to implement. I know I can use callhandlers, but that would easily take up our 96 ports once the message went out. I was hoping something like a blocked route pattern playing an announciator or calling a CTI route point that immediately put someone on hold. I know people have talked about it in the past, just wondering if there has been any updates or new discoveries. Lelio -------------------------------------------------------------------------------- Lelio Fulgenzi, B.A. Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Java-Clavis-Domus Theorem: The ability to keep your hands on the home keys is inversely related to the amount of caffeine ingested in the last 30 minutes. _______________________________________________ cisco-voip mailing list cisco-voippuck.nether.net">cisco-voippuck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip

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