Redirecting Number and Unity ?

Dealing with an issue right now that I don't quite know how
to resolve.

We had a sales person who had their own number and was
working from
home, just a land line with local telco.  They decide to
move into the
office so I give them a new IP phone and one of the local
extensions
with a DID.   Tell the person that when they decide to move
in just
have telco forward the number to the new DID I gave them.

I tested that I could call in, and setup a call handler for
this due
to some needs and not wanting voicemail.

Anyway, everything worked with the stuff I setup.  But now
on his old
number that telco is forwarding when it hits unity it does
not hit the
call handler.  I can call the number I setup and it works,
but when
calling his number which forwards to the number I setup it
does not.

I notice in the isdn q931 messages it shows something like
this:

        Calling Party Number i = 0x2183, '9726545418'
                Plan:ISDN, Type:National
        Called Party Number i = 0xA1, '9724562500'
                Plan:ISDN, Type:National
        Redirecting Number i = '!', 0x008F, '9722375323'


Only thing I can figure is that unity is not seeing the
2500, but is
seeing the 5323 of the redirecting number?

Any thoughts on this?
_______________________________________________
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ttps://puck.nether.net/mailman/listinfo/cisco-voip

try adding the full 10 digit number and/or the last four
digits as an 
alternate extension on the mailbox. that might work.

or alternately, migrate the DID to your system. skip the
forwarding.

Lelio
------------------------------------------------------------
--------------------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph,
Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^
Java-Clavis-Domus Theorem: The ability to keep your hands on
the home keys 
is inversely
related to the amount of caffeine ingested in the last 30
minutes.

----- Original Message ----- 
From: "TechGuy" <techguygmail.com>
To: <cisco-voippuck.nether.net>
Sent: Friday, March 28, 2008 3:45 PM
Subject: [cisco-voip] Redirecting Number and Unity ?


> Dealing with an issue right now that I don't quite know
how to resolve.
>
> We had a sales person who had their own number and was
working from
> home, just a land line with local telco.  They decide
to move into the
> office so I give them a new IP phone and one of the
local extensions
> with a DID.   Tell the person that when they decide to
move in just
> have telco forward the number to the new DID I gave
them.
>
> I tested that I could call in, and setup a call handler
for this due
> to some needs and not wanting voicemail.
>
> Anyway, everything worked with the stuff I setup.  But
now on his old
> number that telco is forwarding when it hits unity it
does not hit the
> call handler.  I can call the number I setup and it
works, but when
> calling his number which forwards to the number I setup
it does not.
>
> I notice in the isdn q931 messages it shows something
like this:
>
>        Calling Party Number i = 0x2183, '9726545418'
>                Plan:ISDN, Type:National
>        Called Party Number i = 0xA1, '9724562500'
>                Plan:ISDN, Type:National
>        Redirecting Number i = '!', 0x008F,
'9722375323'
>
>
> Only thing I can figure is that unity is not seeing the
2500, but is
> seeing the 5323 of the redirecting number?
>
> Any thoughts on this?
> _______________________________________________
> cisco-voip mailing list
> cisco-voippuck.nether.net
> h
ttps://puck.nether.net/mailman/listinfo/cisco-voip
> 

_______________________________________________
cisco-voip mailing list
cisco-voippuck.nether.net
h
ttps://puck.nether.net/mailman/listinfo/cisco-voip

I setup under Call Routing - Forwarded Calls in Unity per
Scott V a
rule to send it to my original call handler.  However I had
problems
finding a match on either the forwarding station or the
dialed number
DNIS, as I tried the full number and ext. and various
options but to
no avail.

Then using the call viewer per Ed's instruction I was able
to see that
the Forwarding Station and the DNIS were the same and were
the full
number of the forwarded number the user originally had.  It
is not
matching and sending to the call handler.

Thanks for all the help!



On Fri, Mar 28, 2008 at 3:18 PM, Ed wrote:
>
> Look at the call viewer  (found in unity tools) and you
can see exactly what
> number unity is getting when the call is received. 
Make sure that  number
> matches the call handler.
>
> Ed
>
>
> Edward

>
>
>
> TechGuy <techguygmail.com>
> Sent by: cisco-voip-bouncespuck.nether.net
>
> 03/28/2008 03:45 PM
> To
> cisco-voippuck.nether.net
> cc
>
> Subject[cisco-voip] Redirecting Number and Unity ?
>
>
>
>
>
>
>
>
> Dealing with an issue right now that I don't quite know
how to resolve.
>
> We had a sales person who had their own number and was
working from
> home, just a land line with local telco.  They decide
to move into the
> office so I give them a new IP phone and one of the
local extensions
> with a DID.   Tell the person that when they decide to
move in just
> have telco forward the number to the new DID I gave
them.
>
> I tested that I could call in, and setup a call handler
for this due
> to some needs and not wanting voicemail.
>
> Anyway, everything worked with the stuff I setup.  But
now on his old
> number that telco is forwarding when it hits unity it
does not hit the
> call handler.  I can call the number I setup and it
works, but when
> calling his number which forwards to the number I setup
it does not.
>
> I notice in the isdn q931 messages it shows something
like this:
>
>        Calling Party Number i = 0x2183, '9726545418'
>                Plan:ISDN, Type:National
>        Called Party Number i = 0xA1, '9724562500'
>                Plan:ISDN, Type:National
>        Redirecting Number i = '!', 0x008F,
'9722375323'
>
>
> Only thing I can figure is that unity is not seeing the
2500, but is
> seeing the 5323 of the redirecting number?
>
> Any thoughts on this?
> _______________________________________________
> cisco-voip mailing list
> cisco-voippuck.nether.net
>
> Dealing with an issue right now that I don't quite know
how to resolve.
>
> We had a sales person who had their own number and was
working from
> home, just a land line with local telco.  They decide
to move into the
> office so I give them a new IP phone and one of the
local extensions
> with a DID.   Tell the person that when they decide to
move in just
> have telco forward the number to the new DID I gave
them.
>
> I tested that I could call in, and setup a call handler
for this due
> to some needs and not wanting voicemail.
>
> Anyway, everything worked with the stuff I setup.  But
now on his old
> number that telco is forwarding when it hits unity it
does not hit the
> call handler.  I can call the number I setup and it
works, but when
> calling his number which forwards to the number I setup
it does not.
>
> I notice in the isdn q931 messages it shows something
like this:
>
>        Calling Party Number i = 0x2183, '9726545418'
>                Plan:ISDN, Type:National
>        Called Party Number i = 0xA1, '9724562500'
>                Plan:ISDN, Type:National
>        Redirecting Number i = '!', 0x008F,
'9722375323'
>
>
> Only thing I can figure is that unity is not seeing the
2500, but is
> seeing the 5323 of the redirecting number?
>
> Any thoughts on this?
> _______________________________________________
> cisco-voip mailing list
> cisco-voippuck.nether.net
> h
ttps://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
>
>
>
>
>
_______________________________________________
cisco-voip mailing list
cisco-voippuck.nether.net
h
ttps://puck.nether.net/mailman/listinfo/cisco-voip

I'd stay away from modifying the dialing rules as much as
possible and stick 
to using alternate extensions if possible.

but that's just me.

Lelio
------------------------------------------------------------
--------------------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph,
Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^
Java-Clavis-Domus Theorem: The ability to keep your hands on
the home keys 
is inversely
related to the amount of caffeine ingested in the last 30
minutes.

----- Original Message ----- 
From: "TechGuy" <techguygmail.com>
To: "Ed Puzziferri" <epuzziferrifactset.com>
Cc: "Cisco Voip" <cisco-voippuck.nether.net>
Sent: Friday, March 28, 2008 4:29 PM
Subject: Re: [cisco-voip] Redirecting Number and Unity ?


>I setup under Call Routing - Forwarded Calls in Unity
per Scott V a
> rule to send it to my original call handler.  However I
had problems
> finding a match on either the forwarding station or the
dialed number
> DNIS, as I tried the full number and ext. and various
options but to
> no avail.
>
> Then using the call viewer per Ed's instruction I was
able to see that
> the Forwarding Station and the DNIS were the same and
were the full
> number of the forwarded number the user originally had.
 It is not
> matching and sending to the call handler.
>
> Thanks for all the help!
>
>
>
> On Fri, Mar 28, 2008 at 3:18 PM, Ed wrote:
>>
>> Look at the call viewer  (found in unity tools) and
you can see exactly 
>> what
>> number unity is getting when the call is received. 
Make sure that 
>> number
>> matches the call handler.
>>
>> Ed
>>
>>
>> Edward
>
>>
>>
>>
>> TechGuy <techguygmail.com>
>> Sent by: cisco-voip-bouncespuck.nether.net
>>
>> 03/28/2008 03:45 PM
>> To
>> cisco-voippuck.nether.net
>> cc
>>
>> Subject[cisco-voip] Redirecting Number and Unity ?
>>
>>
>>
>>
>>
>>
>>
>>
>> Dealing with an issue right now that I don't quite
know how to resolve.
>>
>> We had a sales person who had their own number and
was working from
>> home, just a land line with local telco.  They
decide to move into the
>> office so I give them a new IP phone and one of the
local extensions
>> with a DID.   Tell the person that when they decide
to move in just
>> have telco forward the number to the new DID I gave
them.
>>
>> I tested that I could call in, and setup a call
handler for this due
>> to some needs and not wanting voicemail.
>>
>> Anyway, everything worked with the stuff I setup. 
But now on his old
>> number that telco is forwarding when it hits unity
it does not hit the
>> call handler.  I can call the number I setup and it
works, but when
>> calling his number which forwards to the number I
setup it does not.
>>
>> I notice in the isdn q931 messages it shows
something like this:
>>
>>        Calling Party Number i = 0x2183,
'9726545418'
>>                Plan:ISDN, Type:National
>>        Called Party Number i = 0xA1, '9724562500'
>>                Plan:ISDN, Type:National
>>        Redirecting Number i = '!', 0x008F,
'9722375323'
>>
>>
>> Only thing I can figure is that unity is not seeing
the 2500, but is
>> seeing the 5323 of the redirecting number?
>>
>> Any thoughts on this?
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voippuck.nether.net
>>
>> Dealing with an issue right now that I don't quite
know how to resolve.
>>
>> We had a sales person who had their own number and
was working from
>> home, just a land line with local telco.  They
decide to move into the
>> office so I give them a new IP phone and one of the
local extensions
>> with a DID.   Tell the person that when they decide
to move in just
>> have telco forward the number to the new DID I gave
them.
>>
>> I tested that I could call in, and setup a call
handler for this due
>> to some needs and not wanting voicemail.
>>
>> Anyway, everything worked with the stuff I setup. 
But now on his old
>> number that telco is forwarding when it hits unity
it does not hit the
>> call handler.  I can call the number I setup and it
works, but when
>> calling his number which forwards to the number I
setup it does not.
>>
>> I notice in the isdn q931 messages it shows
something like this:
>>
>>        Calling Party Number i = 0x2183,
'9726545418'
>>                Plan:ISDN, Type:National
>>        Called Party Number i = 0xA1, '9724562500'
>>                Plan:ISDN, Type:National
>>        Redirecting Number i = '!', 0x008F,
'9722375323'
>>
>>
>> Only thing I can figure is that unity is not seeing
the 2500, but is
>> seeing the 5323 of the redirecting number?
>>
>> Any thoughts on this?
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voippuck.nether.net
>> h
ttps://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>>
>>
>>
>>
>>
>>
> _______________________________________________
> cisco-voip mailing list
> cisco-voippuck.nether.net
> h
ttps://puck.nether.net/mailman/listinfo/cisco-voip
> 

_______________________________________________
cisco-voip mailing list
cisco-voippuck.nether.net
h
ttps://puck.nether.net/mailman/listinfo/cisco-voip