Allow transfer to external phone number

Please forgive me if this has been posted in the past.

Call Manager 4.1(3) sr2
OS:  2000.2.7

Cisco 7940 with:
- Boot Load:  PC0303010001
- App Load:   PC00307020200

Scenario:  I would like to allow a single phone or a
specific group of phones (or CTI route point for that
matter) to forward all calls to an external telephone
number.  Keep in mind that we do call accounting through our
Telco.  Therefore, our Telco "asks" for a 4
digit code to be entered before the call is allowed through
their switch.  

Question:  Is there an easy way to pass along a client code
to my Telco's switch without making it really easy for
people to use a local number to get through to long distance
number via Forwarding?  Basically, what I need to know is
can I ONLY allow ONE or a HANDFUL of phones to do this
without making it easy for un-approved users to do this?  I
want to avoid people doing this to bypass long distance
charges by forwarding their local phone to a long distance
phone.  Does this make sense?  Or am I being paranoid?

Let me know if you require more information.

Thanks,

Jared


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Hello!

I'm new to the list and I've been scanning through the
archives. I have
learned two or three really valuable things in just a couple
of hours.

What I have not yet found is some information that would
help me
eliminate unused Unity accounts, and thus recover those
license seats. I
have 571 of 590 configured licenses in use. Considering that
these users
are distributed in about 45 stores in 4 states and that I'm
not the only
person maintaining these systems, it is entirely possible
that there may
be users in these stores that are no longer employed, but
their Unity
account may not have been removed. It's also possible that
employees may
have been replaced and newer users are using the older
accounts, but
that's a different problem. 

I am pretty comfortable querying the databases and have
found a couple
of fields that *sound* like they would help, but in
verifying some of
the data, it doesn't add up correctly.

One way I would think I could do this is to determine when a
mailbox was
last accessed. If it's been a long time, I can investigate
that user.

The TimeLastCall field in the Subscriber table seems to have
the date
and time of the users last call to Unity, but I saw a user
that I know
specifically has lots of VM traffic, but the TimeLastCall
field in his
record showed a 2005 date.

I have also run queries on CDRs, looking for all extensions
that called
Unity, then compared the user name in Unity and CCM that
match that
extension against the employee list for that branch, but
matching is
often problematic. Picture James Thomas Smith in HR's
database, but it's
Tom Smith on the phone and JTSmith in Unity. Matches can be
made, but...

Along the same line, is there an SQL way to see the dates of
the
messages in Exchange? If the last time a user received or
retrieved a
message was 6 months ago, does that user really need a
mailbox?

Thanks in advance for any assistance anyone my provide!

Robert

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jared,

that depends on when the provider wants the digits and what
your PSTN  
circuits are.

CM has no way by default of specifying digits to pass in
band (in the  
audio stream) or out of band (in a separate signaling
channel such as  
h245, SIP, SCCP session or over the d-channel of a PRI or
BRI).

That said you have some options:
If you have FXO ports, all signaling is passed inband. 
setup your  
gateway as an h323 gateway use prefix digits under the pots
dial peer  
to add pauses (,,,) then setup your CSS so that your one
number uses  
this gateway and this trunk

Otherwise, you will need a call scripting application such
as IP- 
IVR.  You can write a script to accept the call, initiate a
transfer  
to the external destination number, wait for connect, pause,
send  
digits, complete transfer.  In this case the inband vs. out
of band  
is irrelevant because IVR will manage the call to the
connected state  
(and isdn does not pass digits over the d-channel after
initial call  
setup.

/Wes

On Apr 20, 2006, at 3:29 PM, Jared Olson wrote:

Please forgive me if this has been posted in the past.

Call Manager 4.1(3) sr2
OS:  2000.2.7

Cisco 7940 with:
- Boot Load:  PC0303010001
- App Load:   PC00307020200

Scenario:  I would like to allow a single phone or a
specific group  
of phones (or CTI route point for that matter) to forward
all calls  
to an external telephone number.  Keep in mind that we do
call  
accounting through our Telco.  Therefore, our Telco
"asks" for a 4  
digit code to be entered before the call is allowed through
their  
switch.

Question:  Is there an easy way to pass along a client code
to my  
Telco's switch without making it really easy for people to
use a  
local number to get through to long distance number via
Forwarding?   
Basically, what I need to know is can I ONLY allow ONE or a
HANDFUL  
of phones to do this without making it easy for un-approved
users to  
do this?  I want to avoid people doing this to bypass long
distance  
charges by forwarding their local phone to a long distance
phone.   
Does this make sense?  Or am I being paranoid?

Let me know if you require more information.

Thanks,

Jared


_______________________________________________
cisco-voip mailing list
cisco-voippuck.nether.net
h
ttps://puck.nether.net/mailman/listinfo/cisco-voip

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Per Zelenka sitting next to me:

There are Subscriber Message Activity reports which you can
run from
SAWeb in 4.x Unity .. only gotcha is that this is a per
subscriber
report and not very easy to do in bulk.  If this is an
Exchange
integration, they can simply go into Exchange System
Manager, then down
to the Mailbox Store and sort by the Logon Time or Last
Access Time to
see which mailboxes are idle for a long duration of time..
which I'm
assuming you could write a neat ASDIedit script to pull that
info if
they really wanted to.  It may be a neat feature request for
a tool in
Unity to do, but nothing exists in bulk for what the
customer is looking
for at the moment.

/Wes

On Apr 20, 2006, at 4:35 PM, Robert Singleton wrote:

Hello!

I'm new to the list and I've been scanning through the
archives. I have
learned two or three really valuable things in just a couple
of hours.

What I have not yet found is some information that would
help me
eliminate unused Unity accounts, and thus recover those
license seats. I
have 571 of 590 configured licenses in use. Considering that
these users
are distributed in about 45 stores in 4 states and that I'm
not the only
person maintaining these systems, it is entirely possible
that there may
be users in these stores that are no longer employed, but
their Unity
account may not have been removed. It's also possible that
employees may
have been replaced and newer users are using the older
accounts, but
that's a different problem. 

I am pretty comfortable querying the databases and have
found a couple
of fields that *sound* like they would help, but in
verifying some of
the data, it doesn't add up correctly.

One way I would think I could do this is to determine when a
mailbox was
last accessed. If it's been a long time, I can investigate
that user.

The TimeLastCall field in the Subscriber table seems to have
the date
and time of the users last call to Unity, but I saw a user
that I know
specifically has lots of VM traffic, but the TimeLastCall
field in his
record showed a 2005 date.

I have also run queries on CDRs, looking for all extensions
that called
Unity, then compared the user name in Unity and CCM that
match that
extension against the employee list for that branch, but
matching is
often problematic. Picture James Thomas Smith in HR's
database, but it's
Tom Smith on the phone and JTSmith in Unity. Matches can be
made, but...

Along the same line, is there an SQL way to see the dates of
the
messages in Exchange? If the last time a user received or
retrieved a
message was 6 months ago, does that user really need a
mailbox?

Thanks in advance for any assistance anyone my provide!

Robert

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cisco-voippuck.nether.net
h
ttps://puck.nether.net/mailman/listinfo/cisco-voip

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