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List Info
Thread: More than 6 line appearances on 7960
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| More than 6 line appearances on 7960 |
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2006-04-25 20:36:21 |
The 7914 module is available for extending the number of
call
appearances on the phone, but is there any software product
that does a
similar job? We need up to 12 call appearances. We're not
using Unity,
so I don't think we can use Personal Assistant in this
case. Is there
any other product available in the 3.3.x train?
PS - how well do the 7914s work? I've heard problems, and
not just with
the 7970 models.
Thanks,
Candace
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| More than 6 line appearances on 7960 |
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2006-04-25 22:51:31 |
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Hi Candace,
There are a couple of things you can look at, depending on how the user is going to work with the phone and lines. I would take a look at attendant console, its a software app that comes with callmanager that may be what you need.. it can display line states for many different lines and allows the operator to transfer etc from that display (among other features). There are some other 3rd party attendant console applications out there also, I don't know them offhand though.
There is a 3rd party app that we are looking at called ANDGroup that may also be something interesting for you, you can see the product at www.ANDTek.com. It makes a display on the 7960 or 7970 screen that simulates busy lamp fields and can have up to 15 appearances on it without adding the 7914. It might be worth looking at also if your users resist the attendant console PC application.
We've not had any problems with 7914's, I'd say we probably have about 400 in use (all on the 7960 model phone). Other than they are a pain to program and assemble. 
If you find another solution I'd be happy to hear it, we dont really care for using the 7914's either and are trying to explore other options for future installations.
hope that helps...
Ed
On 4/25/06, Candace Holman <harvard.edu">candace_holmanharvard.edu> wrote:
The 7914 module is available for extending the number of call
appearances on the phone, but is there any software product that does a
similar job? We need up to 12 call appearances. We're not using Unity,
so I don't think we can use Personal Assistant in this case. ; Is there
any other product available in the 3.3.x train?
PS - how well do the 7914s work? ; I've heard problems, and not just with
the 7970 models.
Thanks,
Candace
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cisco-voip mailing list
puck.nether.net">cisco-voippuck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
--
Ed Leatherman
IP Telephony Coordinator
West Virginia University
Telecommunications and Network Operations
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| More than 6 line appearances on 7960 |
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2006-04-26 02:54:29 |
you might try IP Blue's VTGO softphone. I don't recall
what line
limitations it had.
/Wes
On Apr 25, 2006, at 4:36 PM, Candace Holman wrote:
The 7914 module is available for extending the number of
call
appearances on the phone, but is there any software product
that does a
similar job? We need up to 12 call appearances. We're not
using Unity,
so I don't think we can use Personal Assistant in this
case. Is there
any other product available in the 3.3.x train?
PS - how well do the 7914s work? I've heard problems, and
not just with
the 7970 models.
Thanks,
Candace
_______________________________________________
cisco-voip mailing list
cisco-voippuck.nether.net
h
ttps://puck.nether.net/mailman/listinfo/cisco-voip
_______________________________________________
cisco-voip mailing list
cisco-voippuck.nether.net
h
ttps://puck.nether.net/mailman/listinfo/cisco-voip
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