RE: Question of ethics

Are you going to tell us how you resolved this issue?

-----Original Message-----
From: Computer_Help_and_Discussion%40yahoogroups.com">Computer_Help_and_Discussionyahoogroups.com
[mailto: Computer_Help_and_Discussion%40yahoogroups.com">Computer_Help_and_Discussionyahoogroups.com]On Behalf Of Ardell
Faul
Sent: Sunday, September 02, 2007 10:13 PM
To: Computer_Help_and_Discussion%40yahoogroups.com">Computer_Help_and_Discussionyahoogroups.com
Subject: [CHAD] Question of ethics

A Lady brought her little Sony Laptop in because it is "getting slow",
so she wanted it checked for viruses etc. It has one of those finger
print log in devices, so before she left it I made sure she removed the
login password, which she used the finger print for so I can get into
the operating system without having to make my own account etc etc. In
the course of removing it, she was telling me a little bit about how her
husband was really suspicious of her, and she was trying to keep him out
of her business without making a big deal out of it, but somehow he was
still able to log on and read her email etc etc.

Well I just started cleaning it up and guess what??? There is a
keyolgger installed in the unit. I was just going to remove it and not
say anything, but now I am not sure what the proper thing to do is. In
my opinion, any husband who resorts to this should be strung up by his
balls, or at the very least get some serious consoling, but if I tell
the lady what is going on, I am sure it will trigger some
confrontation. She actually seemed pretty blase' about his paranoia,
but I know this type of insecurity can be dangerous.

Any discussion of this will be welcome.

Ardell Faul
Computer Monitor Service Inc.
Ardell's Laptop and PC Repair
10816 E. Mission Ave.,
Spokane Valley, Wa. 99206
ardell%40icehouse.net">ardellicehouse.net
509-891-5188

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wow! id want to know.she seems to have a more serious issue that she needs
to be aware of..and fixing her pc kinda makes you her *agent* id think

-------Original Message-------

From: Ken (desco) Ramsey
Date: 9/4/2007 11:43:57 AM
To: Computer_Help_and_Discussion%40yahoogroups.com">Computer_Help_and_Discussionyahoogroups.com
Subject: RE: [CHAD] Question of ethics

Are you going to tell us how you resolved this issue?

-----Original Message-----
From: Computer_Help_and_Discussion%40yahoogroups.com">Computer_Help_and_Discussionyahoogroups.com
[mailto: Computer_Help_and_Discussion%40yahoogroups.com">Computer_Help_and_Discussionyahoogroups.com]On Behalf Of Ardell
Faul
Sent: Sunday, September 02, 2007 10:13 PM
To: Computer_Help_and_Discussion%40yahoogroups.com">Computer_Help_and_Discussionyahoogroups.com
Subject: [CHAD] Question of ethics

A Lady brought her little Sony Laptop in because it is "getting slow",
so she wanted it checked for viruses etc. It has one of those finger
print log in devices, so before she left it I made sure she removed the
login password, which she used the finger print for so I can get into
the operating system without having to make my own account etc etc. In
the course of removing it, she was telling me a little bit about how her
husband was really suspicious of her, and she was trying to keep him out
of her business without making a big deal out of it, but somehow he was
still able to log on and read her email etc etc.

Well I just started cleaning it up and guess what??? There is a
keyolgger installed in the unit. I was just going to remove it and not
say anything, but now I am not sure what the proper thing to do is. In
my opinion, any husband who resorts to this should be strung up by his
balls, or at the very least get some serious consoling, but if I tell
the lady what is going on, I am sure it will trigger some
confrontation. She actually seemed pretty blase' about his paranoia,
but I know this type of insecurity can be dangerous.

Any discussion of this will be welcome.

Ardell Faul
Computer Monitor Service Inc.
Ardell's Laptop and PC Repair
10816 E. Mission Ave.,
Spokane Valley, Wa. 99206
ardell%40icehouse.net">ardellicehouse.net
509-891-5188





> Remove the anti-virus footer, ads, Yahoo footers, and this line and
everything below when replying; see our other list
http://www.freelists.org/cgi-bin/list?list_id=chadfree

For a "How to Trim" see:
http://www.marthas-web.com/trimming-posts.htm
Yahoo! Groups Links




[Non-text portions of this message have been removed]

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.

Yes, as soon as I do so. Right now I am leaning towards the advice
here, that since she is my paying customer she has a right to know what
sort of Malware I found so she can take appropriate measures to protect
her information and at least check to see if any has been compromised.
I do not know, as a matter of FACT, who put the keylogger there, and it
is my obligation to inform her that one was installed.

Right now I am just waiting for her to call me to see if it is ready,
since I do not want to call and leave a message or even have my caller
ID come up in case the other "party" is getting paranoid and looking to
find out where the unit is so he can "do her a favor"; and come pick it
up or something. I know that if I were in his shoes and had installed a
keylogger on MY wife's laptop, and then I found out she had taken it to
a shop for repair, I would be more than a little concerned about the
fact that the cat was about to get out of the bag.

Ardell Faul
Computer Monitor Service Inc.
Ardell's Laptop and PC Repair
10816 E. Mission Ave.,
Spokane Valley, Wa. 99206
ardell%40icehouse.net">ardellicehouse.net
509-891-5188

Ken (desco) Ramsey wrote:

> Are you going to tell us how you resolved this issue?
>
> -----Original Message-----
> From: Computer_Help_and_Discussion%40yahoogroups.com">Computer_Help_and_Discussionyahoogroups.com
> <mailto:Computer_Help_and_Discussion%40yahoogroups.com>
> [mailto: Computer_Help_and_Discussion%40yahoogroups.com">Computer_Help_and_Discussionyahoogroups.com
> <mailto:Computer_Help_and_Discussion%40yahoogroups.com>]On Behalf Of
> Ardell
&gt; Faul
>; Sent: Sunday, September 02, 2007 10:13 PM
> To: Computer_Help_and_Discussion%40yahoogroups.com">Computer_Help_and_Discussionyahoogroups.com
> <mailto:Computer_Help_and_Discussion%40yahoogroups.com>
> Subject: [CHAD] Question of ethics
&gt;
> A Lady brought her little Sony Laptop in because it is "getting slow",
> so she wanted it checked for viruses etc. It has one of those finger
&gt; print log in devices, so before she left it I made sure she removed the
> login password, which she used the finger print for so I can get into
>; the operating system without having to make my own account etc etc. In
> the course of removing it, she was telling me a little bit about how her
> husband was really suspicious of her, and she was trying to keep him out
> of her business without making a big deal out of it, but somehow he was
> still able to log on and read her email etc etc.
>;
> Well I just started cleaning it up and guess what??? There is a
> keyolgger installed in the unit. I was just going to remove it and not
> say anything, but now I am not sure what the proper thing to do is. In
> my opinion, any husband who resorts to this should be strung up by his
> balls, or at the very least get some serious consoling, but if I tell
>; the lady what is going on, I am sure it will trigger some
>; confrontation. She actually seemed pretty blase' about his paranoia,
> but I know this type of insecurity can be dangerous.
>
&gt; Any discussion of this will be welcome.
>
>; Ardell Faul
>; Computer Monitor Service Inc.
>; Ardell's Laptop and PC Repair
&gt; 10816 E. Mission Ave.,
&gt; Spokane Valley, Wa. 99206
&gt; ardell%40icehouse.net">ardellicehouse.net <mailto:ardell%40icehouse.net>
&gt; 509-891-5188
>
>
>
>----------------------------------------------------------
>
>No virus found in this incoming message.
>Checked by AVG Free Edition.
>Version: 7.5.485 / Virus Database: 269.13.5/988 - Release Date: 9/4/2007 9:14 AM
>
>

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I would just give the computer back to her and tell her I didn't want the job.? Who knows what her husband might do if you tell her about him spying on her and she confronts him.? I think he obviously has?emotional problems or he wouldn't have been spying in the first place.? I would never get involved in a situation like this.? Just MHO.

Kelly,

-----Original Message-----
From: BLONDIE < naughtydawn696%40yahoo.com">naughtydawn696yahoo.com>
To: Computer_Help_and_Discussion%40yahoogroups.com">Computer_Help_and_Discussionyahoogroups.com
Sent: Tue, 4 Sep 2007 12:25 pm
Subject: RE: [CHAD] Question of ethics

wow! id want to know.she seems to have a more serious issue that she needs
to be aware of..and fixing her pc kinda makes you her *agent* id think

-------Original Message-------

From: Ken (desco) Ramsey
Date: 9/4/2007 11:43:57 AM
To: Computer_Help_and_Discussion%40yahoogroups.com">Computer_Help_and_Discussionyahoogroups.com
Subject: RE: [CHAD] Question of ethics

Are you going to tell us how you resolved this issue?

-----Original Message-----
From: Computer_Help_and_Discussion%40yahoogroups.com">Computer_Help_and_Discussionyahoogroups.com
[mailto: Computer_Help_and_Discussion%40yahoogroups.com">Computer_Help_and_Discussionyahoogroups.com]On Behalf Of Ardell
Faul
Sent: Sunday, September 02, 2007 10:13 PM
To: Computer_Help_and_Discussion%40yahoogroups.com">Computer_Help_and_Discussionyahoogroups.com
Subject: [CHAD] Question of ethics

A Lady brought her little Sony Laptop in because it is "getting slow",
so she wanted it checked for viruses etc. It has one of those finger
print log in devices, so before she left it I made sure she removed the
login password, which she used the finger print for so I can get into
the operating system without having to make my own account etc etc. In
the course of removing it, she was telling me a little bit about how her
husband was really suspicious of her, and she was trying to keep him out
of her business without making a big deal out of it, but somehow he was
still able to log on and read her email etc etc.

Well I just started cleaning it up and guess what??? There is a
keyolgger installed in the unit. I was just going to remove it and not
say anything, but now I am not sure what the proper thing to do is. In
my opinion, any husband who resorts to this should be strung up by his
balls, or at the very least get some serious consoling, but if I tell
the lady what is going on, I am sure it will trigger some
confrontation. She actually seemed pretty blase' about his paranoia,
but I know this type of insecurity can be dangerous.

Any discussion of this will be welcome.

Ardell Faul
Computer Monitor Service Inc.
Ardell's Laptop and PC Repair
10816 E. Mission Ave.,
Spokane Valley, Wa. 99206
ardell%40icehouse.net">ardellicehouse.net
509-891-5188





> Remove the anti-virus footer, ads, Yahoo footers, and this line and
everything below when replying; see our other list
http://www.freelists.org/cgi-bin/list?list_id=chadfree

For a "How to Trim" see:
http://www.marthas-web.com/trimming-posts.htm
Yahoo! Groups Links




[Non-text portions of this message have been removed]

> Remove the anti-virus footer, ads, Yahoo footers, and this line and everything
below when replying; see our other list
http://www.freelists.org/cgi-bin/list?list_id=chadfree

For a "How to Trim" see:
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Yahoo! Groups Links

__________________________________________________________
Email and AIM finally together. You've gotta check out free AOL Mail! - http://mail.aol.com

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.

You are looking at this problem from a personal standpoint. While I
understand your point of view, this wouldn't really be an option in this
instance.

Ardell has a business and part of that business is to clean malware from
computers. He has no way to know for certain how the keylogger was
installed. It could have been from any number of sources, not necessarily
the husband.

I think Ardell is doing exactly the right thing. The customer needs to know
her computer was compromised. She may have online banking or any number of
financial assets on that computer and if she does, she needs to take steps
to avoid losing funds. She may even be at risk for having her identity
stolen.


Martha
<http://www.marthas-web.com/email_pet_peeves.htm>;
http://www.marthas-web.com/email_pet_peeves.htm




From: Computer_Help_and_Discussion%40yahoogroups.com">Computer_Help_and_Discussionyahoogroups.com
[mailto: Computer_Help_and_Discussion%40yahoogroups.com">Computer_Help_and_Discussionyahoogroups.com] On Behalf Of
Kellygreenfav%40aol.com">Kellygreenfavaol.com
Sent: Tuesday, September 04, 2007 11:47 AM
To: Computer_Help_and_Discussion%40yahoogroups.com">Computer_Help_and_Discussionyahoogroups.com
Subject: Re: [CHAD] Question of ethics--Kelly

I would just give the computer back to her and tell her I didn't want the
job.? Who knows what her husband might do if you tell her about him spying
on her and she confronts him.? I think he obviously has?emotional problems
or he wouldn't have been spying in the first place.? I would never get
involved in a situation like this.? Just MHO.

Kelly,

[Non-text portions of this message have been removed]

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my 2 cents..
I think you should tell her. She already knows the husband is spying on
her. and it's not your position to worry about what other people do.
There's no way to know how she will react or how she will confront the
husband. There's no way to know even if the husband did it, perhaps there's
the logger there for a child or roommate (I know I needed to install a key
logger on my machine because of roommates doing some some really stupid
things on my computer and Internet account) it's also possible that the
computer had/has been compromised and the logger installed that way.

Personally, knowing the above information, I would just tell her (in person)
what I found and removed. I assume the lady is old enough to fight her own
battles and smart enough to handle the situation with care.

On 9/4/07, Kellygreenfav%40aol.com">Kellygreenfavaol.com < Kellygreenfav%40aol.com">Kellygreenfavaol.com&gt; wrote:
&gt;
> I would just give the computer back to her and tell her I didn't want
>; the job.? Who knows what her husband might do if you tell her about him
> spying on her and she confronts him.? I think he obviously has?emotional
> problems or he wouldn't have been spying in the first place.? I would never
&gt; get involved in a situation like this.? Just MHO.
>;
> Kelly,
&gt;
> -----Original Message-----
> From: BLONDIE < naughtydawn696%40yahoo.com">naughtydawn696yahoo.com <naughtydawn696%40yahoo.com&gt;>
> To: Computer_Help_and_Discussion%40yahoogroups.com">Computer_Help_and_Discussionyahoogroups.com<;Computer_Help_and_Discussion%40yahoogroups.com>
> Sent: Tue, 4 Sep 2007 12:25 pm
> Subject: RE: [CHAD] Question of ethics
&gt;
> wow! id want to know.she seems to have a more serious issue that she needs
&gt; to be aware of..and fixing her pc kinda makes you her *agent* id think
&gt;
> -------Original Message-------
>;
> From: Ken (desco) Ramsey
&gt; Date: 9/4/2007 11:43:57 AM
> To: Computer_Help_and_Discussion%40yahoogroups.com">Computer_Help_and_Discussionyahoogroups.com<;Computer_Help_and_Discussion%40yahoogroups.com>
> Subject: RE: [CHAD] Question of ethics
&gt;
> Are you going to tell us how you resolved this issue?
>
> -----Original Message-----
> From: Computer_Help_and_Discussion%40yahoogroups.com">Computer_Help_and_Discussionyahoogroups.com<;Computer_Help_and_Discussion%40yahoogroups.com>
> [mailto: Computer_Help_and_Discussion%40yahoogroups.com">Computer_Help_and_Discussionyahoogroups.com<;Computer_Help_and_Discussion%40yahoogroups.com>]On
> Behalf Of Ardell
&gt; Faul
>; Sent: Sunday, September 02, 2007 10:13 PM
> To: Computer_Help_and_Discussion%40yahoogroups.com">Computer_Help_and_Discussionyahoogroups.com<;Computer_Help_and_Discussion%40yahoogroups.com>
> Subject: [CHAD] Question of ethics
&gt;
> A Lady brought her little Sony Laptop in because it is "getting slow",
> so she wanted it checked for viruses etc. It has one of those finger
&gt; print log in devices, so before she left it I made sure she removed the
> login password, which she used the finger print for so I can get into
>; the operating system without having to make my own account etc etc. In
> the course of removing it, she was telling me a little bit about how her
> husband was really suspicious of her, and she was trying to keep him out
> of her business without making a big deal out of it, but somehow he was
> still able to log on and read her email etc etc.
>;
> Well I just started cleaning it up and guess what??? There is a
> keyolgger installed in the unit. I was just going to remove it and not
> say anything, but now I am not sure what the proper thing to do is. In
> my opinion, any husband who resorts to this should be strung up by his
> balls, or at the very least get some serious consoling, but if I tell
>; the lady what is going on, I am sure it will trigger some
>; confrontation. She actually seemed pretty blase' about his paranoia,
> but I know this type of insecurity can be dangerous.
>
&gt; Any discussion of this will be welcome.
>
>; Ardell Faul
>; Computer Monitor Service Inc.
>; Ardell's Laptop and PC Repair
&gt; 10816 E. Mission Ave.,
&gt; Spokane Valley, Wa. 99206
&gt; ardell%40icehouse.net">ardellicehouse.net <ardell%40icehouse.net>
> 509-891-5188
>
>
>;
>
>
> > Remove the anti-virus footer, ads, Yahoo footers, and this line and
> everything below when replying; see our other list
>; http://www.freelists.org/cgi-bin/list?list_id=chadfree
>
> For a "How to Trim" see:
>; http://www.marthas-web.com/trimming-posts.htm
>; Yahoo! Groups Links
&gt;
>
>
>;
> [Non-text portions of this message have been removed]
>
>; > Remove the anti-virus footer, ads, Yahoo footers, and this line and
> everything
> below when replying; see our other list
>; http://www.freelists.org/cgi-bin/list?list_id=chadfree
>
> For a "How to Trim" see:
>; http://www.marthas-web.com/trimming-posts.htm
>; Yahoo! Groups Links
&gt;
> __________________________________________________________
> Email and AIM finally together. You've gotta check out free AOL Mail! -
> http://mail.aol.com
>
&gt; [Non-text portions of this message have been removed]
>
>;
>

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==============================
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.

(Message trimmed by Moderator)

since the "lady" brought the laptop to you, (my opinion) you owe her to tell
her. she told you to check for virus'. key loggers can be a virus. she told
you to fix it so, you fix it. lol. and, if i was that lady, i'd really give
the old boy something good to read in my email after i found the keylogger..
lol.

On 9/4/07, Ardell Faul < ardell%40icehouse.net">ardellicehouse.net> wrote:
&gt;
> Yes, as soon as I do so. Right now I am leaning towards the advice
&gt; here, that since she is my paying customer she has a right to know what
>; sort of Malware I found so she can take appropriate measures to protect
> her information and at least check to see if any has been compromised.
> I do not know, as a matter of FACT, who put the keylogger there, and it
> is my obligation to inform her that one was installed.
>
&gt; Right now I am just waiting for her to call me to see if it is ready,
&gt; since I do not want to call and leave a message or even have my caller
&gt; ID come up in case the other "party" is getting paranoid and looking to
> find out where the unit is so he can "do her a favor"; and come pick it
> up or something. I know that if I were in his shoes and had installed a
> keylogger on MY wife's laptop, and then I found out she had taken it to
> a shop for repair, I would be more than a little concerned about the
> fact that the cat was about to get out of the bag.
>;
> Ardell Faul
>; Computer Monitor Service Inc.
>; Ardell's Laptop and PC Repair
&gt; 10816 E. Mission Ave.,
&gt; Spokane Valley, Wa. 99206
&gt; ardell%40icehouse.net">ardellicehouse.net <ardell%40icehouse.net>
> 509-891-5188
>

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.

Ok. The owner of the unit just came by and picked it up. She was
rather flabbergasted when I told her a Keylogger had been installed in
the unit and explained what it does. I also instructed her on how to
set an administrator password so no-one can simply boot up in the safe
mode and create a new account for themselves with the power to remove
someone else's password.

Glad to be rid of this one.

Ardell Faul
Computer Monitor Service Inc.
Ardell's Laptop and PC Repair
10816 E. Mission Ave.,
Spokane Valley, Wa. 99206
ardell%40icehouse.net">ardellicehouse.net
509-891-5188

Gloria wrote:

> (Message trimmed by Moderator)
>
&gt; since the "lady" brought the laptop to you, (my opinion) you owe her
> to tell
>; her. she told you to check for virus'. key loggers can be a virus. she
> told
>; you to fix it so, you fix it. lol. and, if i was that lady, i'd really
> give
>; the old boy something good to read in my email after i found the
> keylogger..
> lol.
>;
> On 9/4/07, Ardell Faul < ardell%40icehouse.net">ardellicehouse.net
> <mailto:ardell%40icehouse.net>> wrote:
&gt; >
>; > Yes, as soon as I do so. Right now I am leaning towards the advice
&gt; > here, that since she is my paying customer she has a right to know what
>; > sort of Malware I found so she can take appropriate measures to protect
> > her information and at least check to see if any has been compromised.
> > I do not know, as a matter of FACT, who put the keylogger there, and it
> > is my obligation to inform her that one was installed.
> >
>; > Right now I am just waiting for her to call me to see if it is ready,
&gt; > since I do not want to call and leave a message or even have my caller
&gt; > ID come up in case the other "party" is getting paranoid and looking to
> > find out where the unit is so he can "do her a favor"; and come pick it
> > up or something. I know that if I were in his shoes and had installed a
> > keylogger on MY wife's laptop, and then I found out she had taken it to
> > a shop for repair, I would be more than a little concerned about the
> > fact that the cat was about to get out of the bag.
>; >
>; > Ardell Faul
>; > Computer Monitor Service Inc.
>; > Ardell's Laptop and PC Repair
&gt; > 10816 E. Mission Ave.,
&gt; > Spokane Valley, Wa. 99206
&gt; > ardell%40icehouse.net">ardellicehouse.net <mailto:ardell%40icehouse.net>
> <ardell%40icehouse.net>
> > 509-891-5188
> >
>;
>
>
>----------------------------------------------------------
>
>No virus found in this incoming message.
>Checked by AVG Free Edition.
>Version: 7.5.485 / Virus Database: 269.13.5/988 - Release Date: 9/4/2007 9:14 AM
>
>

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.

Hi
I got my dvd/cd player burner and it is installed. It didn't come with any software and now I wonder what would be a good program to purchase to use it ... thanks ...

&quot; We do not quit playing because we
are old. We get old because we quit
playing." Sharron
----- Original Message -----



[Non-text portions of this message have been removed]

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.

Smart man. When something like this comes up it's good to be able to
separate the aspects of your duty as a paid tech and whatever other
opinions you may have and to protect your interests on both counts.
I think you are making the right call.

Wyatt M. Portendt
Group Moderator - iMacChat%40yahoogroups.com">iMacChatyahoogroups.com
Group Owner - Computer-Support%40yahoogroups.com">Computer-Supportyahoogroups.com

Mac Pro * 2 (x) 2.66 GHz Intel Xeon Dual Core * OS X 10.4.10 Tiger/
Windows XP Pro
Dell Dimension E520 * Intel Core 2 E6420 Duo Processor 2.13 GHZ *
Ubuntu Linux
Asus (Homebuilt) * AMD XP64 3400+ * Windows XP Pro
20&quot; iMac * Intel Core Duo 2.0 GHz * OS X 10.4.10 Tiger

On Sep 4, 2007, at 11:29 AM, Ardell Faul wrote:

> Yes, as soon as I do so. Right now I am leaning towards the advice
&gt; here, that since she is my paying customer she has a right to know
> what
>; sort of Malware I found so she can take appropriate measures to
> protect
> her information and at least check to see if any has been compromised.
> I do not know, as a matter of FACT, who put the keylogger there,
> and it
> is my obligation to inform her that one was installed.
>
&gt; Right now I am just waiting for her to call me to see if it is ready,
&gt; since I do not want to call and leave a message or even have my caller
&gt; ID come up in case the other "party" is getting paranoid and
> looking to
> find out where the unit is so he can "do her a favor"; and come pick it
> up or something. I know that if I were in his shoes and had
> installed a
> keylogger on MY wife's laptop, and then I found out she had taken
> it to
> a shop for repair, I would be more than a little concerned about the
> fact that the cat was about to get out of the bag.
>;
> Ardell Faul

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.