About HP scanners

I recently sent a E-mail to HP's president Mark Hurd
talking about the 
poor state of Linux support with HP products. I did not
expect an answer 
to my mail & was very surprised to get several e-mails
& 3 phone calls 
in return. It seems that HP is getting sensitive in regards
to Linux 
support & is willing to talk--The last conversation with
a Senior member 
of tech support (& knowledgeable about Linux Distros)

"Robert G. McCoy
Quality Case Manager
HP Total Care

Thank you for contacting HP Total Care.

I have been assigned your case in regard to the ScanJet
4370.

Per our discussion today, I will be broaching the subject of
possible
Linux drivers for HP scanners, in particular Ubuntu.

As I indicated, I won't guarantee support but will
definitely visit with
the engineers on this.

If you have any other questions, concerns or just wish to
relay more
information or requests in regard to this issue, don't
hesitate to
contact me."

I would encourage everyone that is having trouble with a HP
scanner to 
open a dialog with HP--it does seem that the time is ripe to
make some 
changes!!!

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On Thu, Aug 17, 2006 at 05:15:00PM -0700, Dean Loros wrote:
> I would encourage everyone that is having trouble with
a HP scanner to 
> open a dialog with HP--it does seem that the time is
ripe to make some 
> changes!!!

That is surely good news, however in my recent quest to
acquire a
scanner (HP, of course  I was
dissapointed by the absence of any
reference to Linux support for any of the products on HP's
product site.
While so charged with dissapointment and feeling a
compulsion to censure
I emailed a complaint using the customer support form (URL
below) which failed
permanently.

http://wwema
il.support.hp.com/fd2/email_form.cfm?countrycode=us&lang
code=en&sni=fd2-presales

I don't know where you got your contact info from but I am
quite glad
you are able to have a voice in this important matter.


Justin

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Well done Dean!

Could you share the contact info you have, or perhaps an
even better 
idea would be to refer Robert to this list to see all the
different 
people who are struggling to make use of their HP Scanners.
I for one 
have a 4070 that I am forced to keep a solitary windows
machine around 
for. If their were Ubuntu drivers, I would be ecstatic.

I had decided to write a backend for the 4070, so this is
great news. 
Even if they (HP) would provide technical specs for the
scanners, I'm 
sure there are many other people on this list who would
create/update 
backends to fully support the HP scanners.

Anyway, enough rambling, good job and many thanks to you!

Tyrone

Dean Loros wrote:
> I recently sent a E-mail to HP's president Mark Hurd
talking about the 
> poor state of Linux support with HP products. I did not
expect an 
> answer to my mail & was very surprised to get
several e-mails & 3 
> phone calls in return. It seems that HP is getting
sensitive in 
> regards to Linux support & is willing to talk--The
last conversation 
> with a Senior member of tech support (&
knowledgeable about Linux 
> Distros)
>
> "Robert G. McCoy
> Quality Case Manager
> HP Total Care
>
> Thank you for contacting HP Total Care.
>
> I have been assigned your case in regard to the ScanJet
4370.
>
> Per our discussion today, I will be broaching the
subject of possible
> Linux drivers for HP scanners, in particular Ubuntu.
>
> As I indicated, I won't guarantee support but will
definitely visit with
> the engineers on this.
>
> If you have any other questions, concerns or just wish
to relay more
> information or requests in regard to this issue, don't
hesitate to
> contact me."
>
> I would encourage everyone that is having trouble with
a HP scanner to 
> open a dialog with HP--it does seem that the time is
ripe to make some 
> changes!!!
>


-- 
"If patience is a virtue, and ignorance is bliss, you
can have a pretty good life... if you are stupid and willing
to wait"
--



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El Thu, 17 de Aug de 2006, a las 07:22:42PM -0700, Tyrone
Mills dijo:
> I had decided to write a backend for the 4070, so this
is great news. 
> Even if they (HP) would provide technical specs for the
scanners, I'm 
> sure there are many other people on this list who would
create/update 
> backends to fully support the HP scanners.
> 

There is already a backend for hp 3970 which works for 4070
too.
Basically devices are the same and use the same chipset. The
only
difference I know is that 4070 has a bigger area to scan
slides/negatives. Backend is functional but it's not
finished because
calibration proccess is not completed.

According to 4370, it uses a different model of the same
chipset. It
seems to work mecanically and acustically but it gets a
black image.

It would be great if HP decides to provide neccesary
information to
complete this backend.

https:
//sourceforge.net/projects/hp3900-series


 Jonathan Bravo Lopez


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Thank you Tyrone--

I have forwarded the sane-list to Robert--I also asked if he
would wish 
his contact info to be distributed to the list--I am hopeful
that there 
MIGHT be a answer to scanner drivers from HP--I believe that
with enough 
level-headed reasoning dialog we can make a difference---I
would still 
recommend e-mailing Mark Hurd at HP--I think we could show
that we are a 
growing segment of users that need to be supported.

Tyrone Mills wrote:
> Well done Dean!
>
> Could you share the contact info you have, or perhaps
an even better 
> idea would be to refer Robert to this list to see all
the different 
> people who are struggling to make use of their HP
Scanners. I for one 
> have a 4070 that I am forced to keep a solitary windows
machine around 
> for. If their were Ubuntu drivers, I would be ecstatic.
>
> I had decided to write a backend for the 4070, so this
is great news. 
> Even if they (HP) would provide technical specs for the
scanners, I'm 
> sure there are many other people on this list who would
create/update 
> backends to fully support the HP scanners.
>
> Anyway, enough rambling, good job and many thanks to
you!
>
> Tyrone
>
> Dean Loros wrote:
>> I recently sent a E-mail to HP's president Mark
Hurd talking about 
>> the poor state of Linux support with HP products. I
did not expect an 
>> answer to my mail & was very surprised to get
several e-mails & 3 
>> phone calls in return. It seems that HP is getting
sensitive in 
>> regards to Linux support & is willing to
talk--The last conversation 
>> with a Senior member of tech support (&
knowledgeable about Linux 
>> Distros)
>>
>> "Robert G. McCoy
>> Quality Case Manager
>> HP Total Care
>>
>> Thank you for contacting HP Total Care.
>>
>> I have been assigned your case in regard to the
ScanJet 4370.
>>
>> Per our discussion today, I will be broaching the
subject of possible
>> Linux drivers for HP scanners, in particular
Ubuntu.
>>
>> As I indicated, I won't guarantee support but will
definitely visit with
>> the engineers on this.
>>
>> If you have any other questions, concerns or just
wish to relay more
>> information or requests in regard to this issue,
don't hesitate to
>> contact me."
>>
>> I would encourage everyone that is having trouble
with a HP scanner 
>> to open a dialog with HP--it does seem that the
time is ripe to make 
>> some changes!!!
>>
>
>


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Hello,

On Aug 17 17:15 Dean Loros wrote (shortened):
> I recently sent a E-mail to HP's president Mark Hurd
talking about
> the poor state of Linux support with HP products.

Only for your information:
At least for very most HP printers and all-in-one devices
there is
really good and active Linux support for printing and
scanning, see
http://hplip.sourceforg
e.net/

Kind Regards
Johannes Meixner
-- 
SUSE LINUX Products GmbH, Maxfeldstrasse 5      Mail:
jsmeixsuse.de
90409 Nuernberg, Germany                    WWW: http://www.suse.de/

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Hi

my scanner is a Canon Lide 50, I'm on OSX 10.4. Sscanimage
is returning this ...

device `plustek:libusb:005:003-04a9-220e-ff-00' is a Canon
N1240U/LiDE30 USB flatbed scanner

 I've managed to get the scanner to work but it doesn't
grab the whole print area, I'm after A4 and it's returning
scans that are a little smaller, maybe it's defaulting to
letter size or something. 

Just to get me going and pointed in the right area, is there
anything that can be done, there was nothing obvious in the
config or FAQ, I'm not sure what words I should be
searching for or which docs to start on.

DMA

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Dean Loros <autocrossermacdialup.com> wrote:

Hi,

> phone calls in return. It seems that HP is getting
sensitive in
> regards to Linux support & is willing to talk--The
last conversation
> with a Senior member of tech support (&
knowledgeable about Linux
> Distros)

If a SANE developer needs some HP hardware to write a
backend, please
contact either me or Aurélien JARNO and we'll forward the
request to
the right person 

(for the sake of completeness, neither Aurélien nor I work
for HP)

JB.

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Julien BLACHE                                   <http://www.jblache.org>
 
<jbjblache.org>                                  GPG
KeyID 0xF5D65169

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