Sender as authorized replier in 1.7.1

Hi,

I'm running Eventum 1.7.1 and would need to have senders of
auto-created
issues being added to the authorized repliers list. From the
changelog I
can see that this should be the case with 1.7.1 but it
doesn't seem to
work. Any ideas?

Kind regards,

-- 
Mattias Nordstrom
CTO
Realnode Oy

Tekniikantie 14
FIN-02150 Espoo, Finland
www.realnode.fi
Office: +358 (0)9 886 114 00
Direct: +358 (0)9 886 114 11
Mobile: +358 (0)40 509 5396
Fax: +358 (0)9 886 114 01
Email: nordstromrealnode.com

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Hi,

Mattias Nordstrom wrote:
> Hi,
> 
> I'm running Eventum 1.7.1 and would need to have
senders of auto-created
> issues being added to the authorized repliers list.
From the changelog I
> can see that this should be the case with 1.7.1 but it
doesn't seem to
> work. Any ideas?

I just tested this on my own instance and it works as
expected. Does the
sender have an account in Eventum?

Best Regards,
/bryan


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Hi,

Bryan Alsdorf wrote:
> Hi,
> 
> Mattias Nordstrom wrote:
>> Hi,
>>
>> I'm running Eventum 1.7.1 and would need to have
senders of auto-created
>> issues being added to the authorized repliers list.
From the changelog I
>> can see that this should be the case with 1.7.1 but
it doesn't seem to
>> work. Any ideas?
> 
> I just tested this on my own instance and it works as
expected. Does the
> sender have an account in Eventum?
> 

No, the sender does not have an account as this can be
anyone sending in
a support request. I've also noticed that Eventum 1.7.1
calls itself
1.7.0. Is this correct or does the 1.7.1 download link
provide something
completely different?

Thanks,
Mattias

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Hi,

Mattias Nordstrom wrote:
> Hi,
> 
> Bryan Alsdorf wrote:
>> Hi,
>>
>> Mattias Nordstrom wrote:
>>> Hi,
>>>
>>> I'm running Eventum 1.7.1 and would need to
have senders of auto-created
>>> issues being added to the authorized repliers
list. From the changelog I
>>> can see that this should be the case with 1.7.1
but it doesn't seem to
>>> work. Any ideas?
>> I just tested this on my own instance and it works
as expected. Does the
>> sender have an account in Eventum?
>>
> 
> No, the sender does not have an account as this can be
anyone sending in
> a support request. I've also noticed that Eventum 1.7.1
calls itself
> 1.7.0. Is this correct or does the 1.7.1 download link
provide something
> completely different?

There was a bug in the Eventum 1.7.1 setup script that used
the old 
version number. If you care to change it, edit
"APP_VERSION" in 
config.inc.php

This is the diff of what was changed to add that feature: 
http://svn.
mysql.com/fisheye/browse/eventum-gpl/eventum/include/class.s
upport.php?r1=2661&r2=2908

Since I have been unable to reproduce this problem, please
add some 
debug information and see if that code is being executed.

Best Regards,
/bryan

> 
> Thanks,
> Mattias
> 

-- 
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MySQL AB, www.mysql.com

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On Sep 27, 2006, at 6:51 PM, Bryan Alsdorf wrote:

>
> There was a bug in the Eventum 1.7.1 setup script that
used the old  
> version number. If you care to change it, edit
"APP_VERSION" in  
> config.inc.php
>
> This is the diff of what was changed to add that
feature: http:// 
>
svn.mysql.com/fisheye/browse/eventum-gpl/eventum/include/ 
> class.support.php?r1=2661&r2=2908
>
> Since I have been unable to reproduce this problem,
please add some  
> debug information and see if that code is being
executed.
>
> Best Regards,
> /bryan

Hey Bryan

I acutally sent an email in august about this issue, but no
one replied.
It seems like the changes for class.support.php isn't in the
1.7.1  
tarball.

Here is the link to the mail i sent back then: http://lists.mysql.com/ 
eventum-users/3494

I just tried downloading eventum-1.7.1.tar.gz and compared
it to the  
one from svn, and the
changes is in fact not in the tarball.

In order to get this function to work I had to manually
patch  
class.support.php to get the
single line that would make it all work lige magic 

/Ole

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Hello Ole,

On Friday, 29. September 2006 19:21, Ole Hejlskov wrote:
> In order to get this function to work I had to manually
patch  
> class.support.php to get the
> single line that would make it all work lige magic 

Could you send me the patched file?


Cheers,
Andreas

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