Hi,
I would like to use Eventum with a customer backend. As
there is an
integration module for dotproject I have been trying to use
this.
I have two problems though. As soon as I enable the back-end
in the project
settings, whenever an email is sent to Eventum, an issue is
created (as
expected) however:
1) an automated email is no longer sent to the originator of
the email
informing them that a new issue has been created
2) despite the fact that the original email was sent from an
email address
that matches a contact in the dotproject database, there is
no "Customer
Details" section for the issue
NB I can create a new issue manually for the same contact
and the "Customer
Details" section appears in the issue as expected.
(If I turn off the customer integration, when a new email is
received an
automatic email is sent to the originator informing them
that a new issue
has been created as expected.)
Is this the intended behaviour or have I got something
wrong?
Thanks to anyone who can help!
Alistair
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