Hi Alistair,
Testing 123 wrote:
> Hi,
>
> I would like to use Eventum with a customer backend. As
there is an
> integration module for dotproject I have been trying to
use this.
>
> I have two problems though. As soon as I enable the
back-end in the project
> settings, whenever an email is sent to Eventum, an
issue is created (as
> expected) however:
The dotProject integration is developed by the dotProject
people and not
the Eventum people, so it might be better to move this
discussion to the
forums at dotproject.net. Having said that, yes there are
some problems
with the integration, and I'd like to hear what they are as
there are
now new versions of both Eventum and dotProject and I really
need to get
my head around what needs to be done to get the integration
up to spec.
As I say you can follow this up on dotProject.net or
privately to me.
> 1) an automated email is no longer sent to the
originator of the email
> informing them that a new issue has been created
>
> 2) despite the fact that the original email was sent
from an email address
> that matches a contact in the dotproject database,
there is no "Customer
> Details" section for the issue
>
> NB I can create a new issue manually for the same
contact and the "Customer
> Details" section appears in the issue as expected.
>
> (If I turn off the customer integration, when a new
email is received an
> automatic email is sent to the originator informing
them that a new issue
> has been created as expected.)
>
> Is this the intended behaviour or have I got something
wrong?
This is not the intended behaviour.
Adam
--
Adam Donnison
Admin and Lead Developer
dotProject - Free Open Source Project Management Software.
www.dotproject.net
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