Hi Zack,
I have fixed this issue with ellipses, it will be in our
next release.
Best Regards,
/bryan
Zack Brintle wrote:
> Hi Brian
> I've asked around, and from the feedback I've gotten,
it seems like all the
> problems my people are having are pasting from Word /
Excel / Outlook into
> Eventum using IE...and from what I've been told, the
only character(s) people
> are still having issues with are ellipses.
>
> Thanks for your help!
>
> ZB
>
> On Thursday 26 January 2006 10:25 am, ZB wrote:
>> Yeah, I believe most, if not all, of the people who
were having errors were
>> using IE. And for the most part, the descriptions
were being copied from
>> either Word or Excel. But if I'm remembering
correctly, we still had
>> problems when we took the ellipses out of the
pasted text and replaced them
>> by hand.
>>
>> I'll poll my users and see if anyone is still
having problems, and also see
>> if there were in fact other characters that were
causing the same problem.
>>
>> Thanks for your help!
>>
>>
>> ZB
>>
>> On Thursday 26 January 2006 1:49 am, Bryan Alsdorf
wrote:
>>> Hi ZB,
>>>
>>> ZB wrote:
>>>> Hi all
>>>>
>>>> I've recently installed Eventum and have
had a few users notice that
>>>> some issues weren't being submitted. They
would set a category, a
>>>> priority, user assignment, a summary, and
enter a description, then hit
>>>> submit; for the issues in question, the
creation screen would basically
>>>> just reload.
>>>>
>>>> Through some trial and error, I was able to
determine that this was
>>>> being caused by some invalid characters /
punctuation in the
>>>> description text. The biggest culprit for
us were ellipses (...). Once
>>>> we remove those from the description, the
issue was submitted.
>>>>
>>>> Does anyone have information regarding
other invalid characters or
>>>> character combinations for Eventum? Is
there any way to fix this, and
>>>> allow some of these characters?
>>> I am assuming this is with Internet Explorer?
In the past I have noticed
>>> that Internet Explorer does not properly
submit the form if it
>>> contains special characters. Most commonly
these characters were from
>>> copying from MS Word (which replaces normal
quotes or "..." with special
>>> characters. My solution was to replace these
special characters with
>>> normal characters before submitting. However, I
could very well have
>>> missed some, so let me know the character so I
can fix it.
>>>
>>> The code that automatically changes this is
/eventum/js/global.js,
>>> function replaceSpecialCharacters.
>>>
>>> Best Regards,
>>> /bryan
>
--
Bryan Alsdorf, Software Engineer
MySQL AB, www.mysql.com
Are you MySQL certified? www.mysql.com/certification
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