Letting Reporter Update Issues

Is there a way to allow a reporter to return to an issue
they created and
update it?

Since I'm not using the full email integration, I'd like a
user to be able
to update an issue they entered and add notes to it, or
whatever.

It seems like it should be possible to do this outside of
email.

I see I could change the users to be "Standard
Users" intead of reporters,
but that lets them see and change things like internal and
time tracking
notes, which isn't right.  I'm assuming a Standard User
should be an
employee.

Anyway, I just want my customers to be able to enter an
issue, and then
return and update it if necessary.

Thanks!

Van


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Hi Van,

Van Sederburg wrote:
> Is there a way to allow a reporter to return to an
issue they created and
> update it?
> 
> Since I'm not using the full email integration, I'd
like a user to be able
> to update an issue they entered and add notes to it, or
whatever.

If you setup an email account for the project, then the
reporter will be 
able to add a new email via the web interface. However, they
will be 
unable to actually update the issue.

> It seems like it should be possible to do this outside
of email.
> 
> I see I could change the users to be "Standard
Users" intead of reporters,
> but that lets them see and change things like internal
and time tracking
> notes, which isn't right.  I'm assuming a Standard
User should be an
> employee.

You are correct.

> Anyway, I just want my customers to be able to enter an
issue, and then
> return and update it if necessary.

Unfortunately this isn't possible at the moment, but you
can set them up 
to add more emails to the issue.

Best Regards,
-- 
Bryan Alsdorf, Software Engineer
MySQL AB, www.mysql.com

Are you MySQL certified?  www.mysql.com/certification

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