Auto-create Issue from Emails

Hi,

I've got the auto create succesfully working, but what I
really need is
the ability to update an issues status automatically when
customer
replies to the issue again.

Is this possible?

Cheers

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Hi Paul,

Paul Campbell wrote:
> Hi,
> 
> I've got the auto create succesfully working, but what
I really need is
> the ability to update an issues status automatically
when customer
> replies to the issue again.

Because all the statuses in Eventum can be customized this
isn't
included by default. Internally we use the workflow API to
add this
functionality. Information on the workflow API can be found
on our wiki,
htt
p://eventum.mysql.org/wiki/index.php/Main_Page

If you need it I can send you the code we use internally.

Best Regards,
-- 
Bryan Alsdorf, Manager of Support Systems
MySQL AB, www.mysql.com

Are you MySQL certified?  www.mysql.com/certification

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