RE: Using email extended addresses for email routing

 

I can't create a catchall, but I can create a POP3 address
per project.

As I understand it, I can configure so that emails that are
SENT by the
system are from the address associated with the project:

  foobar-project-supportdomain.com

Recipients can reply/send emails to that address that will
be assigned
to an issue as long as they use an issue specific string in
the subject,
such as [12345].

I'll play with that to see how it works.

However, does this mean that I no longer have to run the
scripts:
misc/route_emails.php and misc/route_notes.php??

Christian




-----Original Message-----
From: Bryan Alsdorf [mailto:bryanmysql.com] 
Sent: 31 May 2007 17:33
To: Christian
Cc: eventum-userslists.mysql.com
Subject: Re: Using email extended addresses for email
routing

Hi Christian,

Christian wrote:
> From the setup documents, it seems that email routing
can *only* be 
> configured using extended addressing.  Is this
correct?
> 
> Unfortunately, we have to work with shared hosting
servers, and I am 
> struggling to find a UK host who will support this
feature.
> 
> Is there an alternative?

If you can setup a catchall (i.e. *support.example.com) that
will work,
or as a final backup you can use subject based routing with
a single
email address, i.e. supportexample.com.

Best Regards,
--
Bryan Alsdorf, Manager of Support Systems MySQL AB,
www.mysql.com

Discover new MySQL Monitoring & Advisory features at:
http://www.mysql.com/products/enterprise/whats_new.html

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ql.com/eventum-users
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Hi,

Christian wrote:
>  
> 
> I can't create a catchall, but I can create a POP3
address per project.
> 
> As I understand it, I can configure so that emails that
are SENT by the
> system are from the address associated with the
project:
> 
>   foobar-project-supportdomain.com
> 
> Recipients can reply/send emails to that address that
will be assigned
> to an issue as long as they use an issue specific
string in the subject,
> such as [12345].
> 
> I'll play with that to see how it works.

I know some people using this, it should work without a
hitch (unless 
someone changes the subject of course).

> However, does this mean that I no longer have to run
the scripts:
> misc/route_emails.php and misc/route_notes.php??

That is correct, you only need to run download_mail.php to
receive mail 
and process_mail_queue.php to send.

Best Regards,
-- 
Bryan Alsdorf, Manager of Support Systems
MySQL AB, www.mysql.com

Discover new MySQL Monitoring & Advisory features at:
http://www.mysql.com/products/enterprise/whats_new.html

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Eventum Users Mailing List
For list archives: http://lists.mys
ql.com/eventum-users
To unsubscribe:    http:
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