One of my colleagues asked me the other night if I consider
Eventum an 
improvement over the previous bugtracker that we're using.
My answer was 
yes, but it still wasn't how I would like it.

My main issue, and maybe someone can explain the logic
behind this, is 
the fact that when working on an issue, I would like to have
a 
chronological and easy to read overview of all things that
have 
happened. So no matter if the source of an entry is a phone
call, 
internal note or email, the date is the main sorting.
Secondly, emails 
often contain quoted text and the answer below. This can
already become 
very complex within one email, but more quickly so if these
emails are 
displayed in a list. Plus a lot of information is present
double, since 
all emails are listed consecutively.

So I would like to put into consideration two suggestions:

1. An issue detail screen that has all entries sorted by
date (but 
easily recognizable by color or icon?)

2. Emails are saved immutably, but also create a copy of the
content in 
a text field. This text field is what is shown in the
chronological view 
and this can easily be altered by the issue owner to make it
more 
readable in the list form. As said: the original email is
not changed 
and always reachable via this text field entry.

Please tell me why I'm not making sense 







-- 
Eventum Users Mailing List
For list archives: http://lists.mys
ql.com/eventum-users
To unsubscribe:    http:
//lists.mysql.com/eventum-users?unsub=bondyahoo.com

Hi Tom:

I'm not going to touch your #2, but for your #1, I think the
dev team could take this on simply by giving the history of
changes screen a "verbose mode" that actually
displays the details of the changes (e.g. the crap that
people type) for each entry.  I like the idea of icons to
identify the content update type.  Just throwing that out
there.

Kipp Grose
ClaimSecure
Web Developer
k.grose claimsecure.com <mailto:k.groseclaimsecure.com>



-----Original Message-----
From: Tom [mailto:tbeetbee.org]
Sent: Tuesday, August 07, 2007 9:30 AM
To: eventum-userslists.mysql.com
Subject: [Fwd: information presentation]

One of my colleagues asked me the other night if I consider
Eventum an improvement over the previous bugtracker that
we're using. My answer was yes, but it still wasn't how I
would like it.

My main issue, and maybe someone can explain the logic
behind this, is the fact that when working on an issue, I
would like to have a chronological and easy to read overview
of all things that have happened. So no matter if the source
of an entry is a phone call, internal note or email, the
date is the main sorting. Secondly, emails often contain
quoted text and the answer below. This can already become
very complex within one email, but more quickly so if these
emails are displayed in a list. Plus a lot of information is
present double, since all emails are listed consecutively.

So I would like to put into consideration two suggestions:

1. An issue detail screen that has all entries sorted by
date (but easily recognizable by color or icon?)

2. Emails are saved immutably, but also create a copy of the
content in a text field. This text field is what is shown in
the chronological view and this can easily be altered by the
issue owner to make it more readable in the list form. As
said: the original email is not changed and always reachable
via this text field entry.

Please tell me why I'm not making sense 







--
Eventum Users Mailing List
For list archives: http://lists.mys
ql.com/eventum-users
To unsubscribe:    ht
tp://lists.mysql.com/eventum-users?unsub=k.groseclaimsecure.com


Visit our website at: http://www.claimsecure.com



********Internet Email Confidentiality********
This e-mail and any attachments may contain confidential and
privileged  information.  If you are not the intended
recipient, or believe that you may have received this
communication in error, please notify the sender immediately
by return e-mail, delete this e-mail and destroy any copies.
 In addition, you should not print, copy, retransmit,
disseminate, or otherwise use the information contained in
this communication.  Unless otherwise stated, opinions
expressed in this e-mail are those of the author and are not
endorsed by the author's company.
Thank you.

--
Eventum Users Mailing List
For list archives: http://lists.mys
ql.com/eventum-users
To unsubscribe:    http:
//lists.mysql.com/eventum-users?unsub=bondyahoo.com

"I'm not going to touch your #2, but for your
#1"...   oops, I guess that's the other way around,
I'll touch your #1, but #2 has cooties... x)

-----Original Message-----
From: Kipp Grose [mailto:k.groseclaimsecure.com]
Sent: Tuesday, August 07, 2007 1:39 PM
To: eventum-userslists.mysql.com
Subject: RE: [Fwd: information presentation]


Hi Tom:

I'm not going to touch your #2, but for your #1, I think the
dev team could take this on simply by giving the history of
changes screen a "verbose mode" that actually
displays the details of the changes (e.g. the crap that
people type) for each entry.  I like the idea of icons to
identify the content update type.  Just throwing that out
there.

Kipp Grose
ClaimSecure
Web Developer
k.grose claimsecure.com <mailto:k.groseclaimsecure.com>



-----Original Message-----
From: Tom [mailto:tbeetbee.org]
Sent: Tuesday, August 07, 2007 9:30 AM
To: eventum-userslists.mysql.com
Subject: [Fwd: information presentation]

One of my colleagues asked me the other night if I consider
Eventum an improvement over the previous bugtracker that
we're using. My answer was yes, but it still wasn't how I
would like it.

My main issue, and maybe someone can explain the logic
behind this, is the fact that when working on an issue, I
would like to have a chronological and easy to read overview
of all things that have happened. So no matter if the source
of an entry is a phone call, internal note or email, the
date is the main sorting. Secondly, emails often contain
quoted text and the answer below. This can already become
very complex within one email, but more quickly so if these
emails are displayed in a list. Plus a lot of information is
present double, since all emails are listed consecutively.

So I would like to put into consideration two suggestions:

1. An issue detail screen that has all entries sorted by
date (but easily recognizable by color or icon?)

2. Emails are saved immutably, but also create a copy of the
content in a text field. This text field is what is shown in
the chronological view and this can easily be altered by the
issue owner to make it more readable in the list form. As
said: the original email is not changed and always reachable
via this text field entry.

Please tell me why I'm not making sense 







--
Eventum Users Mailing List
For list archives: http://lists.mys
ql.com/eventum-users
To unsubscribe:    ht
tp://lists.mysql.com/eventum-users?unsub=k.groseclaimsecure.com


Visit our website at: http://www.claimsecure.com



********Internet Email Confidentiality******** This e-mail
and any attachments may contain confidential and privileged 
information.  If you are not the intended recipient, or
believe that you may have received this communication in
error, please notify the sender immediately by return
e-mail, delete this e-mail and destroy any copies.  In
addition, you should not print, copy, retransmit,
disseminate, or otherwise use the information contained in
this communication.  Unless otherwise stated, opinions
expressed in this e-mail are those of the author and are not
endorsed by the author's company.
Thank you.

--
Eventum Users Mailing List
For list archives: http://lists.mys
ql.com/eventum-users
To unsubscribe:    ht
tp://lists.mysql.com/eventum-users?unsub=k.groseclaimsecure.com


Visit our website at: http://www.claimsecure.com



********Internet Email Confidentiality********
This e-mail and any attachments may contain confidential and
privileged  information.  If you are not the intended
recipient, or believe that you may have received this
communication in error, please notify the sender immediately
by return e-mail, delete this e-mail and destroy any copies.
 In addition, you should not print, copy, retransmit,
disseminate, or otherwise use the information contained in
this communication.  Unless otherwise stated, opinions
expressed in this e-mail are those of the author and are not
endorsed by the author's company.
Thank you.

--
Eventum Users Mailing List
For list archives: http://lists.mys
ql.com/eventum-users
To unsubscribe:    http:
//lists.mysql.com/eventum-users?unsub=bondyahoo.com

Wait a minute, I'm on crack, I had it right the first time -
first day back from vacation what kin I say, sorry for the
spam folks.  X)

   Kip

-----Original Message-----
From: Kipp Grose
Sent: Tuesday, August 07, 2007 2:00 PM
To: eventum-userslists.mysql.com
Subject: RE: [Fwd: information presentation]

"I'm not going to touch your #2, but for your
#1"...   oops, I guess that's the other way around,
I'll touch your #1, but #2 has cooties... x)

-----Original Message-----
From: Kipp Grose [mailto:k.groseclaimsecure.com]
Sent: Tuesday, August 07, 2007 1:39 PM
To: eventum-userslists.mysql.com
Subject: RE: [Fwd: information presentation]


Hi Tom:

I'm not going to touch your #2, but for your #1, I think the
dev team could take this on simply by giving the history of
changes screen a "verbose mode" that actually
displays the details of the changes (e.g. the crap that
people type) for each entry.  I like the idea of icons to
identify the content update type.  Just throwing that out
there.

Kipp Grose
ClaimSecure
Web Developer
k.grose claimsecure.com <mailto:k.groseclaimsecure.com>



-----Original Message-----
From: Tom [mailto:tbeetbee.org]
Sent: Tuesday, August 07, 2007 9:30 AM
To: eventum-userslists.mysql.com
Subject: [Fwd: information presentation]

One of my colleagues asked me the other night if I consider
Eventum an improvement over the previous bugtracker that
we're using. My answer was yes, but it still wasn't how I
would like it.

My main issue, and maybe someone can explain the logic
behind this, is the fact that when working on an issue, I
would like to have a chronological and easy to read overview
of all things that have happened. So no matter if the source
of an entry is a phone call, internal note or email, the
date is the main sorting. Secondly, emails often contain
quoted text and the answer below. This can already become
very complex within one email, but more quickly so if these
emails are displayed in a list. Plus a lot of information is
present double, since all emails are listed consecutively.

So I would like to put into consideration two suggestions:

1. An issue detail screen that has all entries sorted by
date (but easily recognizable by color or icon?)

2. Emails are saved immutably, but also create a copy of the
content in a text field. This text field is what is shown in
the chronological view and this can easily be altered by the
issue owner to make it more readable in the list form. As
said: the original email is not changed and always reachable
via this text field entry.

Please tell me why I'm not making sense 







--
Eventum Users Mailing List
For list archives: http://lists.mys
ql.com/eventum-users
To unsubscribe:    ht
tp://lists.mysql.com/eventum-users?unsub=k.groseclaimsecure.com


Visit our website at: http://www.claimsecure.com



********Internet Email Confidentiality******** This e-mail
and any attachments may contain confidential and privileged 
information.  If you are not the intended recipient, or
believe that you may have received this communication in
error, please notify the sender immediately by return
e-mail, delete this e-mail and destroy any copies.  In
addition, you should not print, copy, retransmit,
disseminate, or otherwise use the information contained in
this communication.  Unless otherwise stated, opinions
expressed in this e-mail are those of the author and are not
endorsed by the author's company.
Thank you.

--
Eventum Users Mailing List
For list archives: http://lists.mys
ql.com/eventum-users
To unsubscribe:    ht
tp://lists.mysql.com/eventum-users?unsub=k.groseclaimsecure.com


Visit our website at: http://www.claimsecure.com



********Internet Email Confidentiality********
This e-mail and any attachments may contain confidential and
privileged  information.  If you are not the intended
recipient, or believe that you may have received this
communication in error, please notify the sender immediately
by return e-mail, delete this e-mail and destroy any copies.
 In addition, you should not print, copy, retransmit,
disseminate, or otherwise use the information contained in
this communication.  Unless otherwise stated, opinions
expressed in this e-mail are those of the author and are not
endorsed by the author's company.
Thank you.

--
Eventum Users Mailing List
For list archives: http://lists.mys
ql.com/eventum-users
To unsubscribe:    http:
//lists.mysql.com/eventum-users?unsub=bondyahoo.com

Tom wrote:

> So I would like to put into consideration two
suggestions:
> 
> 1. An issue detail screen that has all entries sorted
by date (but
> easily recognizable by color or icon?)

My boss has asked for this feature too.  I looked at it and
put it in
the too-hard (for me) basket.

Each of the entry types has its own database table, and
different
fields, so they would need some massaging to get them to fit
into a
single table.

-- 
Eliot Blennerhassett                       *:-{)>
AudioScience, Inc. (New Zealand Office)

-- 
Eventum Users Mailing List
For list archives: http://lists.mys
ql.com/eventum-users
To unsubscribe:    http:
//lists.mysql.com/eventum-users?unsub=bondyahoo.com