Hi Dayton,
Yes, the agent status is not consistent with every asterisk
setup
outthere.... I advice against using agent_status, but other
features
should work reasonable well. Anyways, when you have several
events
"fighting" for the callerid text, you will
experience some issues.
I do not have much time lately, but I will try to devote
some time to
look at agent features again, maybe remove most agent
features and start
fresh again using asterisk 1.4.X as the base. Or maybe the
moremanager
branch..
If you can fix it, your help is very much welcome.. Best
regards,
Dayton Turner wrote:
> Hi List,
>
> I seem to be experiencing inconsistent behavior with
agent status... I
> have already learned that using the debianized op-panel
init scripts
> require you actually 'reload' after you 'restart'
otherwise you will
> not see agent login status, and may potentially not see
names
> correctly either. Thats find, but the init script may
need to be
> updated cause that isn't exactly intuitive..
>
> But the main issue here, is that the display of idle
time/caller id of
> the connected call seems to be sporadic. For example,
sometimes I see
> a logged in agent (yellow dot) with Idle above their
name, and NO idle
> timer below their name. Other times the idle timer
will show up just
> fine. It flip flops between showing it and not after
each call.
>
> Likewise, I have similar behavior for agents who are
actually on a
> call.. Dot goes red, I get the talk timer below their
name, and no
> caller ID above their name. (Although sometimes, it
does show) - You
> might say, well maybe these people didnt have caller
ID. This is not
> true, I also display Queue Slot status on the same
page, and when the
> call comes in I see the caller ID on the queue slot
button, and i
> always briefly see the caller ID appear above the
agent's name, but it
> seems to disappear about a second or two after the call
is in
> progress, never to return, until possibly the next call
they take.
>
> Lastly, normally my agents show up as this (output of
show agents)
> when they are logged in and not on a call:
>
> 1009 (Joe Smith) available at '233 agents'
(musiconhold is
> 'default')
>
> When they are on a call:
>
> 1009 (Joe Smith) logged in on SIP/233-0825c148
talking to
> IAX2/itsp-1-1 (musiconhold is 'default')
>
> When i restart FOP when they are OFF the phone, the
agent button shows
> their name properly. If i restart it while they are ON
the phone, the
> button label says SIP/233-082 - seemingly i can only
fix it by
> restarting when nobody is on the phone.. Kinda
strange.
>
> Here is my op_buttons.cfg:
>
> [QueueAgent/CallCenter]
> Position=2-13,15-20
> Label="Empty Slot"
> Extension=-1
> Icon=1
>
> [Queue/CallCenter]
> Position=41-52
> Label="CallCenter"
> Extension=-1
> Icon=5
>
> And here are the relevant agent config variables from
op_server.cfg
>
> rename_label_agentlogin=0
> rename_to_agent_name=1
> agent_status=1
> change_led_agent=1
>
> This is FOP 0.27
>
> Thanks for any input you guys can provide.
>
> Dayton
>
>
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