FOP ISSUE

Hello, I'm running a TrixBox with asterisk 1.4.18-3. 
i googled everywhere asking if i can manage the queue static
agent issues .. where the queue rings all static agents
available or not available but i thin i failed.. as i
couldn't teach my agents to log in and log off.. and there
is no way to solve this matter "from my side"
what i'm wondering about now is the following.. 
when a call comes to a queue.. all agents start to ring
"RingAll strategy" and the unavailable agents who
were dimmed.. go to full colored and start to ring.. 
my bosses are after my tail wanting this issue solved.. so i
thought to my self.. if there any way to solve this issue? i
mean no letting the unavailable user to light up and ring
when a call comes to the queue?
please help

 
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HI Tariq,

It is not a FOP issue at all. Anyways, I do not understand
how are your 
agents becoming unavailable? and I think I do not understand
your 
problem either! Are you getting calls from the queue altough
the agent 
is busy with another call?

Tariq .. wrote:
> Hello, I'm running a TrixBox with asterisk 1.4.18-3. 
> i googled everywhere asking if i can manage the queue
static agent issues .. where the queue rings all static
agents available or not available but i thin i failed.. as i
couldn't teach my agents to log in and log off.. and there
is no way to solve this matter "from my side"
> what i'm wondering about now is the following.. 
> when a call comes to a queue.. all agents start to ring
"RingAll strategy" and the unavailable agents who
were dimmed.. go to full colored and start to ring.. 
> my bosses are after my tail wanting this issue solved..
so i thought to my self.. if there any way to solve this
issue? i mean no letting the unavailable user to light up
and ring when a call comes to the queue?
> please help
>
>  
>
____________________________________________________________
_____
> Make Windows Vista more reliable and secure with
Windows Vista Service Pack 1.
> http://www.windowsvista.com/SP1?WT.mc_id=hotmailvi
stasp1banner
>   



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actualy the problem happens when an agent leaves his or her
seat for a break or at the end of the shift and turn off
their IP Phone... the phone will become unreachable. on the
Flash panel they go dimm but when a call comes in .. the
queue will try to ring them and they will light again untill
the queue stops ringing them they go dimm again. i couldn't
teach my agents to logout when they leave their desk so i'm
using the static agents.. i just want the flash operator to
drop the "ringing unreachable" even and move to
the next agent. i hope i'm being clear on this matter

 > Date: Thu, 15 May 2008 19:31:47 -0300> From:
nicolashouse.com.ar> To: operator_panellists.house.com.ar> Subject: Re: [Flash Operator
Panel] FOP ISSUE> > HI Tariq,> > It is not a FOP
issue at all. Anyways, I do not understand how are your >
agents becoming unavailable? and I think I do not understand
your > problem either! Are you getting calls from the
queue altough the agent > is busy with another call?>
> Tariq .. wrote:> > Hello, I'm running a TrixBox
with asterisk 1.4.18-3. > > i googled everywhere
asking if i can manage the queue static agent issues ..
where the queue rings all static agents available or not
available but i thin i failed.. as i couldn't teach my
agents to log in and log off.. and there is no way to solve
this matter "from my side"> > what i'm
wondering about now is the following.. > > when a call
comes to a queue.. all agents start to ring "RingAll
strategy" and the unavailable agents who were dimmed..
go to full colored and start to ring.. > > my bosses
are after my tail wanting this issue solved.. so i thought
to my self.. if there any way to solve this issue? i mean no
letting the unavailable user to light up and ring when a
call comes to the queue?> > please help> >>
> > >
____________________________________________________________
_____> > Make Windows Vista more reliable and secure
with Windows Vista Service Pack 1.> > http://www.windowsvista.com/SP1?WT.mc_id=hotma
ilvistasp1banner> > > > > > Flash
Operator Panel Mailing List> > To unsubscribe send an
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at:> ht
tp://www.asternic.org/archives/maillist.html> > 
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Tariq .. wrote:
> actualy the problem happens when an agent leaves his or
her seat for a break or at the end of the shift and turn off
their IP Phone... the phone will become unreachable. on the
Flash panel they go dimm but when a call comes in .. the
queue will try to ring them and they will light again untill
the queue stops ringing them they go dimm again. i couldn't
teach my agents to logout when they leave their desk so i'm
using the static agents.. i just want the flash operator to
drop the "ringing unreachable" even and move to
the next agent. i hope i'm being clear on this matter
>
>   
Hi Tariq,

There is no "ringing unreachable", there is just a
ringing event to some 
channel. I won't be patching FOP to handle this particular
situation, 
you should find a fix in asterisk configs, so it does not
ring 
unavailable phones. If asterisk rings them, and generates
AMI events, 
then FOP will interpret them as it should. It is impossible
for me to 
make a general tool but handling every particular scenario.
In your 
case, you can probably fix it on the asterisk side via
dialplan magic.

Best regards,






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