Unable to transfer and originate calls

Hello,


I have just installed the latest FOP. Never used FOP before.
I can see
all of my extensions and when I make a manual call to an
extension it shows it
taking place as expected. The problem comes when I attempt
to invoke a
call from the FOP. Dragging ext. 201 to ext. 202 for
example, causes
ext. 201 to ring but ext. 202 remains silent and only ext.
201 is
reported as ringing on the FOP.


Attempting to transfer a call by dragging simply drops the
call.


On the plus side, double clicking an active call icon does
hang up any call as expected.


Any help much appreciated and thankyou.


Jason

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Jason Bassett wrote:
> Hello,
>
>
> taking place as expected. The problem comes when I
attempt to invoke a
> call from the FOP. Dragging ext. 201 to ext. 202 for
example, causes
> ext. 201 to ring but ext. 202 remains silent and only
ext

Pick up the handset on 201 and see what happens.

> Attempting to transfer a call by dragging simply drops
the call.
>   


Make sure that, when you're transferring a call, that you're
pickup on 
the source of the call and not the call it's currently
connected to.  
(i.e. call comes in on line 1, to extension 2, pick up line
one and drop 
it off on the extension, not extension 2).

Doug


-- 
 
Ben Franklin quote:

"Those who would give up Essential Liberty to purchase
a little Temporary Safety, deserve neither Liberty nor
Safety."



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Hi Jason,
> I have just installed the latest FOP. Never used FOP
before. I can see
> all of my extensions and when I make a manual call to
an extension it shows it
> taking place as expected. The problem comes when I
attempt to invoke a
> call from the FOP. Dragging ext. 201 to ext. 202 for
example, causes
> ext. 201 to ring but ext. 202 remains silent and only
ext. 201 is
> reported as ringing on the FOP.
>
>
> Attempting to transfer a call by dragging simply drops
the call.
>
>
> On the plus side, double clicking an active call icon
does hang up any call as expected.
>   

In op_buttons.cfg you have to define the extension and
context for each 
channel you monitor, that extension and context should be
the ones in 
your asterisk dialplan. If they are missing or incorrect,
asterisk will 
redirect the call to an invalid place in your dialplan and
drop it.  
That is also pointed in the asterisk log files or maybe the
cli if you 
enable debug.

Best regards,




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Hi guys

Thanks for your assistance.  I have transfer working now due
to your comments.

My buttons conf file seems set up fine.  What I have found
is that only one extension rings initially, when this is
answered the second extension starts to ring.  So im
assuming this is normal behaviour and there was no problem
in the beginning?

Jason

> Date: Fri, 23 May 2008 16:15:20 -0300
> From: nicolashouse.com.ar
> To: operator_panellists.house.com.ar
> Subject: Re: [Flash Operator Panel] Unable to transfer
and originate calls
> 
> Hi Jason,
> > I have just installed the latest FOP. Never used
FOP before. I can see
> > all of my extensions and when I make a manual call
to an extension it shows it
> > taking place as expected. The problem comes when I
attempt to invoke a
> > call from the FOP. Dragging ext. 201 to ext. 202
for example, causes
> > ext. 201 to ring but ext. 202 remains silent and
only ext. 201 is
> > reported as ringing on the FOP.
> >
> >
> > Attempting to transfer a call by dragging simply
drops the call.
> >
> >
> > On the plus side, double clicking an active call
icon does hang up any call as expected.
> >   
> 
> In op_buttons.cfg you have to define the extension and
context for each 
> channel you monitor, that extension and context should
be the ones in 
> your asterisk dialplan. If they are missing or
incorrect, asterisk will 
> redirect the call to an invalid place in your dialplan
and drop it.  
> That is also pointed in the asterisk log files or maybe
the cli if you 
> enable debug.
> 
> Best regards,
> 
> 
> 
> 
> Flash Operator Panel Mailing List
> 
> To unsubscribe send an empty message to:
>    <operator_panel-unsubscribelists.house.com.ar>
> To get help send an empty message to:
>    <operator_panel-helplists.house.com.ar>
> The archives can be found at:
>    http:/
/www.asternic.org/archives/maillist.html
> 
> 

____________________________________________________________
_____

http://clk.atdmt.com/UKM/go/msnnkmgl0010000009ukm/di
rect/01/

Jason,

I had the same misunderstanding of which part of the call I
needed to drag when I wanted to transfer when I started
using FOP.  I found that if I set reverse_transfer=1 in the
op_server.cfg file, the transfer process made more sense to
me and our users.  Transferring calls in FOP is then more
similar to how it's done in HUDLite, if that's what you're
looking for.

Thanks,
Grant


-----Original Message-----
From: Jason Bassett [mailto:jason_bassetthotmail.com]
Sent: Friday, May 23, 2008 1:17 PM
To: operator_panellists.house.com.ar
Subject: [Flash Operator Panel] Unable to transfer and
originate calls



Hello,


I have just installed the latest FOP. Never used FOP before.
I can see
all of my extensions and when I make a manual call to an
extension it shows it
taking place as expected. The problem comes when I attempt
to invoke a
call from the FOP. Dragging ext. 201 to ext. 202 for
example, causes
ext. 201 to ring but ext. 202 remains silent and only ext.
201 is
reported as ringing on the FOP.


Attempting to transfer a call by dragging simply drops the
call.


On the plus side, double clicking an active call icon does
hang up any call as expected.


Any help much appreciated and thankyou.


Jason

____________________________________________________________
_____

All new Live Search at Live.com

http://clk.atdmt.com/UKM/go/msnnkmgl0010000006ukm/di
rect/01/


Flash Operator Panel Mailing List

To unsubscribe send an empty message to:
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To get help send an empty message to:
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The archives can be found at:
   http:/
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Hi Jason,

Jason Bassett wrote:
> Hi guys
>
> Thanks for your assistance.  I have transfer working
now due to your comments.
>
> My buttons conf file seems set up fine.  What I have
found is that only one extension rings initially, when this
is answered the second extension starts to ring.  So im
assuming this is normal behaviour and there was no problem
in the beginning?
>   

You are originating a call: so first the originating phone
rings, and 
when you pick up it will dial the 2nd leg. It is the normal
behaviour.

Now, when you are talking to someone and perform the drag
and drop, then 
it will redirect/transfer the channel. In the default FOP
config, if you 
drag PHONE1 icon, it will transfer PHONE1 leg. Like Grant
said, if you 
want to transfer the other leg when you drag your icon, then
set 
reverse_transfer=1 in op_server.cfg

Best regards




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