This is more on the line of "Open Source Jobs."
Official description below and at <http://www.xythos.
com/home/xythos/
about/jobs_senior_tech_support_engineer.html>. You can
contact me at
dking xythos.com if you're curious about the company, or
our actual
recruiter at recruitxythos.com.
Xythos sells a document management system (a J2EE system),
and is
looking for a Senior Technical Support Engineer (we've also
called it
a "Level 3 Support Engineer"). Our current support
team (5 people) is
very talented but we don't have any that are incredibly
familiar with
Unix systems, so those problems end up going to development
and IT.
So we're looking for an engineer that is very familiar with
Unix
systems (especially Linux and/or Solaris, but most Unix
skills are
portable) to be a sort of "man/woman on the
mountain" to handle the
more complicated issues and to teach the other engineers
along the
way. A good candidate doesn't cry when hearing the words
"file
system", "load balancer",
"/etc/fstab", "webdav",
"database", or
"super Solaris admin thingie whatchamajigger"
(yes, pronounced that
way), and has some experience with a mainstream RDBMS.
The position is in San Francisco, CA, USA, but we've
interviewed one
or two telecommuter candidates. I'm not the hiring manager
(or
involved in the hiring process at all except doing about 1/4
of the
interviews), but I'm happy to tell you about the company and
the
product if you're curious.
--
Xythos is seeking a seasoned Technical Support Engineer to
accept the
challenge of working in an energetic environment, with
cutting-edge
technologies, to help deliver world-class, enterprise
document
management solutions.
Description
This position plays a key role in Xythos’ success by
assisting
customers' technical resources in deploying and maintaining
our
software. Responsibilities include assisting customers
deploy and
configure our products within their organization, answering
technical
questions related to the Xythos Enterprise Document Manager,
Digital
Locker and Xythos Drive technologies. Individual will
provide second-
level support and serve as second-level liaison between
customers and
Development/Quality Assurance Departments.
This will include troubleshooting customers’ environments
and/or
analyzing custom code and utilities which are developed
using our
WebFile Server APIs. The Senior Technical Support Engineer
will also
lead internal projects that benefit the organization. He
will mentor
junior members and will often be involved in highly critical
customer
situations. The Senior Technical Support Engineer will
contribute to
the development of future products and facilitate
improvement of
customer support processes.
Requirements
Skills and Knowledge:
4+ years of technical support experience with web-based
applications.
Experience supporting servlet based applications a must.
Working knowledge of Java
Working knowledge of UNIX/LINUX
Working knowledge of WebDAV a plus.
Advanced understanding of networking technologies a plus
Hands on experience with relational databases
Advanced troubleshooting skills.
Strong verbal and written communication skills (Japanese
speaking a
plus)
Ability to be a self-starter in a dynamic environment.
Ability to be on-call 24X7 on a rotational basis
Academic:
The position requires a BS in Computer Science (or a related
field),
or equivalent industry experience.
Compensation
Competitive+, outstanding benefits package
Location
San Francisco-based
Department
Customer Support
Contact
recruitxythos.com
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