Only certain orders stuck in "Reviewing" -- Members allowed to c

I notice if a user tries to place an order and it's declined
then
places a new order on top of that, Google seems to leave
those new
orders in "reviewing" for ages. Now I don't know
if this is a bug or
if it's some kind of fraud check but the thing that REALLY
irks me is
that these people are allowed to still do "status"
requests.

GOOGLE is technically still processing the transaction, but
either the
user is too dumb to realize, or Google leads them to believe
that it
is US, the merchant that is holding things up.

If an order is stuck in this or a similar state, should the
user still
be allowed to nag US about order status? Also, is this some
kind of
fraud check or is it a goof in the system?


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Not sure but the tech department is working on the situation
and it will be
fixed soon enough.  No there is no fraud it's a programming
issue that
google is fixing.

Thank You For Your Business!
Customer Service
Buyers Paradise Online, LLC
Where your Money Counts!

www.buyersparadiseonline.com
1243 Water Tower Place, Suite 255
Arnold, MO  63010
Phone:  866.586.2429
Fax: 866.586.2429


-----Original Message-----
From: google-checkout-api-integrationgooglegroups.com
[mailto:google-checkout-api-integrationgooglegroups.com] On Behalf Of
airkat
Sent: Saturday, February 24, 2007 6:46 PM
To: Google Checkout Developers Forum - API Integration
Basics
Subject: [google-checkout-api-integration] Only certain
orders stuck in
"Reviewing" -- Members allowed to contact?


I notice if a user tries to place an order and it's declined
then
places a new order on top of that, Google seems to leave
those new
orders in "reviewing" for ages. Now I don't know
if this is a bug or
if it's some kind of fraud check but the thing that REALLY
irks me is
that these people are allowed to still do "status"
requests.

GOOGLE is technically still processing the transaction, but
either the
user is too dumb to realize, or Google leads them to believe
that it
is US, the merchant that is holding things up.

If an order is stuck in this or a similar state, should the
user still
be allowed to nag US about order status? Also, is this some
kind of
fraud check or is it a goof in the system?




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To post to this group, send email to
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ut-api-integration?hl=en
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Hi,

>> Google seems to leave those new orders in
"reviewing" for ages.

Could you please let us know the order numbers in
"Reviewing" state so
we can investigate further?

Please feel free to contact us directly from "http://
checkout.google.com/support/sell/bin/request.py"


Thanks,
Jacob

On Feb 24, 4:46 pm, "airkat" <air...gmail.com> wrote:
> I notice if a user tries to place an order and it's
declined then
> places a new order on top of that, Google seems to
leave those new
> orders in "reviewing" for ages. Now I don't
know if this is a bug or
> if it's some kind of fraud check but the thing that
REALLY irks me is
> that these people are allowed to still do
"status" requests.
>
> GOOGLE is technically still processing the transaction,
but either the
> user is too dumb to realize, or Google leads them to
believe that it
> is US, the merchant that is holding things up.
>
> If an order is stuck in this or a similar state, should
the user still
> be allowed to nag US about order status? Also, is this
some kind of
> fraud check or is it a goof in the system?


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