Bi/Server and Windows 2003 problems

Hi Rich,

 

I tried the Bi.ini file change without any success and the username and password remain the same for the server.

 

I’ve had problems with other Bi/Server’;s on many customer sites in the past, but I can always resolve this. This one doesn̵7;t even seem to have anything wrong with it, it all seems to be running apart from the error message saying it’s not. It doesn’t make sense̷0;

 

 

I had a similar problem Andy.   It all depends on the exact error message.

 

Some quick things to try:

 

1)In the bi.ini file, check the length of the web address being called.  May be worth changing this so it calls the ipaddress od the server, rather than its name.

 

2)Has anyone changed the administrator password for that server?  If so  you can change the logon and password details for each service.

 

Good luck

 

 

Cheers,

 

Rich

 

Richard Knight

Pre-Sales Support Consultant

IBS OPENSystems

2 West Mills

Newbury

Berkshire

RG14 5HG

 

e-mail: ibsopensystems.com">rknightibsopensystems.com

Telephone: 07769 705516

Office: 01635 550088

Fax No: 01635 550505

http://www.ibsopensystems.com

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-----Original Message-----
From: Andy Moore [mailto:andy.mooreSELIMA.CO.UK]
Sent: 23 February 2006 09:44
To: HBI-USERSHUMMINGBIRD.COM
Subject: Bi/Server and Windows 2003 problems

 

Hi all,

 

We have a customer running Bi/Server on a Windows 2003 server. All was working fine until recently when after a reboot the Bi/Server software refused to come back up again.

 

I have tried everything I can think of, including uninstalling and reinstalling the software, but no matter what I get the error message stating that it appears that Bi/Server isn't running.

 

I have checked and Hummingbird Core Services is running and when I look in the Windows services manager all the other Hummingbird services are running, which would suggest Bi/Server is running but it just doesn't seem to realise it.

 

We have Bi/Server running on many Windows 2000 servers without any issues at all, but on the Windows 2003 server we have this problem.

Has any else experienced this or managed to get Bi/Server working on Windows 2003?

 

I have contacted support on this but it appears to have caught them out a little too, so while waiting for further suggestions I thought I'd see if anyone in the user group has had this issue or knew of anything further to try?

 

The software is set up exactly as required as is the user it's running under. All permissions are correct and there doesn't appear to be any other software on the server to conflict with it, including anti virus software and other real time scanning software.

 

The Bi/Server version is 8.5.1.6 and was running fine since install for a few months until the server was rebooted and now this has happened.

 

Any suggestions, experience or pointers appreciated.

 

Thanks

 

Andy Moore

Selima Software

 

Tel : 0114 2815000

Fax : 0114 2817777

Support : http://www.tracker.selima.co.uk

Forum : http://forum.selima.co.uk