Throttling UX

On 2/17/06, Listera <listerarcn.com> wrote:
> Legality of promises/fulfillment aside, you think it's
"best practice" to
> specifically throttle the UX of your most dedicated
users? Would you
> redesign navigation, rearrange workflows, give
preferential treatment to
> database queries, reorder search result sets, etc, in
hopes of evening out
> usage patterns?

No. They sell a service to him, so they should focus on
optimizing his
service. Any pricing, income, delivery problems or any other
business
mumbo-jumbo should be entirely transparent to the user. And
if the
user notices a change in service, then it's not
transparent.



--
Austin Govella
Thinking & Making: IA, UX, and IxD
http://thinkingandmaking
.com
austin.govellagmail.com

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Listera wrote:
>> Legality of promises/fulfillment aside, you think 
>> it's "best practice" to specifically
throttle the 
>> UX of your most dedicated users? 

Austin wrote:
> No. They sell a service to him, so they should focus on
optimizing his
service. 

Maybe Ziya was asking exactly that: Should we throttle the
UX to *improve"
the user experience for dedicated users? The opposite of
what Netflix is
doing.

-Cf

Christopher Fahey
____________________________
Behavior
http://www.behaviordesi
gn.com

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On 20/2/06 5:55 AM, "Christopher Fahey"
<askromgraphpaper.com> wrote:

> Listera wrote:
>>> Legality of promises/fulfillment aside, you
think
>>> it's "best practice" to
specifically throttle the
>>> UX of your most dedicated users?
> 
> Austin wrote:
>> No. They sell a service to him, so they should
focus on optimizing his
> service. 
> 
> Maybe Ziya was asking exactly that: Should we throttle
the UX to *improve"
> the user experience for dedicated users? The opposite
of what Netflix is
> doing.

Consider a restaurant that provides an all you can eat
buffet -- should they
provide plates a big as hub caps, chairs with extra wide
cushioned seats,
and more? Or should they, as a business, fine tune the
experience they
provide to suit the largest market (not the widest market
, as
well as
ensuring they also make a profit at the end of the day?
After all, if they
go broke and have to lock the doors how does that benefit
their customer
base?

e.

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