Great list. I agree that training should be about "competencies you need to use in the workplace" rather than software. Collaboration and shared work products is the competency, for which there are plenty of software answers. How to use email effectively, respectfully, etc. is the competency, Outlook, Eudora, etc. are the tools. Care coordination is the vision of improved competency for which there are plenty of tools.
And, this brings up the most difficult interface between technology and nonprofits: NPOs don't spend enough time planning what mission-driven and mission-supporting competencies they want to establish, enhance, or improve before going after software.
Len Stewart
Barnstable County Human Services
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