(ISF) Resource: Reduce Tech-Support Requests with Cheat Sheets

Dear ISF Colleagues,

Have I mentioned lately how much I love TechSoup? Here's a wonderful resource:

"Reduce Tech-Support Requests with Cheat Sheets: 15 professional tips
for creating effective job aids"
<http://www.techsoup.org/learningcenter/training/page6101.cfm>

Best regards from Deborah

Deborah Elizabeth Finn
Boston, Massachusetts, USA
deborah_elizabeth_finn%40post.harvard.edu">deborah_elizabeth_finnpost.harvard.edu
www.cyber-yenta.org

"What is good...but to do justice, to love mercy, and to walk humbly
with your god?" (Micah 6:8)

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I'm in the midst of creating small videos for my 400 users which I'm going to call "Tip of the Week". I'm using an amazing product called Camtasia Studio which records all the keyboard and mouse movements along with audio. The videos can be easily converted to other formats including flash. I created about 2 hours of video and posted them on our Intranet - this became our mandatory new employee training.

Now I'm going to take it one step further by creating the "Tip of the Week" which will include a link in an e-mail. The videos will be very short and include Office 2003 and perhaps some tips on our internal voicemail system.

This does lead into a larger discussion on collaboration: Here I am spending time and resources on this project. Is there not some kind of barter or tech swapping system amongst non-profits?? Surely what I'm creating could be useful at another non-profit, or perhaps someone already has something similar? Has someone already started an initiative allowing non-profits to leverage each others I.T. projects? Thanks,

Chris

P.S. If someone is interested in swapping videos, or some other tech projects, let me know.

-----original message-----
>&gt;Have I mentioned lately how much I love TechSoup? Here's a wonderful resource: "Reduce Tech-Support Requests with Cheat Sheets: 15 professional tips for creating effective job aids">>

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