bug reports

Hi all,

in mEDUXa what we have designed is a simple app that ask the
user some simple 
questions related to his/her identity and the computer he or
she is using (we 
only have 7 different types of computers). Then it asks
about what logs the 
user want to send to the technical dept. The default answer
is all of them. 
This app the generates an special e-mail with a header that
RT (bugtracker) 
understands and a file attached with all the logs related to
the bug. So the 
bug report from no expert user is automatic. Is the same
idea that Ksystemlog 
but more straightforward. We expect tons of bugs
notifications instead of 
many phone call reporting bugs.What we want is to have logs
instead of 
descriptions of bugs made by non experts users.

The notification system is a little bit more complicated but
essencially that 
is what we have done. We are making he final tests of this
system and is 
going to be on production in december aprox. In december is
going to be 
public and we are writing the report in english so you guys
can read it and 
make suggestions.

I think that, in a few years, KDE will recieve 99% of the
bug reports from 
distros instead of end users.

Bye
-- 
Agustín Benito Bethencourt
Coordinador de las empresas que desarrollan mEDUXa
eslicejerciciosresueltos.com
abenitogrupocpd.com
www.grupocpd.com
www.agustin.ejerciciosresueltos.com
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