Re: Is anybody is fixing bugs?

Hi Sven,

On Friday 15 June 2007 08:36:53 Sven Anders wrote:
> Im am a user, and write bug reports. I found an bug,
which was found by an
> other user nearly two years (2005-07-14) ago [Bug
109059] . But nobody has
> fixed this bug until today.
>
> So shall I write more bug reports, or shall I not write
any bug reports,
> because it wont change anythink?
>
> I would like that a bug reporter is contact by a
developer (who "owns" this
> bug) in a specific time (e.g. 1 month).

Unfortunately, this is not how Free Software (and
specifically KDE) works. You 
can't force people to fix bugs or react to reports within a
certain 
timeframe -- most of the people are volunteers after all.

That said, it's wrong to conclude from one bug not being
handled in a timely 
manner that bugreporting is useless. There are a lot of bugs
fixed every day 
(http://www.commit-diges
t.org/ has more details in the statistics section).

On another note, as you can imagine, KDE developers are busy
people, 
especially with KDE 4.0 approaching quickly and help would
be greatly 
appreciated. Even if you're not into coding, you can make a
difference, 
either by triaging bugs (making it easier for developers to
find useful 
information in bugreports), by promoting, translating,
creating artwork, 
maintaining and developing websites, taking part in the HIG
hunting season 
and so on.

Cheers,
-- 
sebas

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Sebastian Kügler wrote:
> Hi Sven,
> 
> On Friday 15 June 2007 08:36:53 Sven Anders wrote:
>> Im am a user, and write bug reports. I found an
bug, which was 
>> found by an other user nearly two years
(2005-07-14) ago [Bug 
>> 109059] . But nobody has fixed this bug until
today.
>> 
>> So shall I write more bug reports, or shall I not
write any bug 
>> reports, because it wont change anythink?

I would suggest that you continue to write bugs reports. 
Try to make
them as specific as possible.  If possible include test
cases that will
reproduce the bug.  If you have written the bug against the
current
release, retest it and add a further comment with each new
release.
This would probably prevent it from being ignored for two
years.

>> I would like that a bug reporter is contact by a
developer (who 
>> "owns" this bug) in a specific time (e.g.
1 month).

It could be worse.  They might close the bug as WONTFIX
within 24 hours.
  Yes, someone should contact you within 30 days.

> Unfortunately, this is not how Free Software (and
specifically KDE) 
> works. You can't force people to fix bugs or react to
reports within 
> a certain timeframe -- most of the people are
volunteers after all.

Volunteer != 'do what ever you want'.

If I volunteer to help Habitat for Humanity build a house, I
expect to
be told what to do.  I might be offered a choice of jobs,
but anarchy
doesn't really work in building a house.  I don't see how we
should
expect it to work here.

> That said, it's wrong to conclude from one bug not
being handled in a
>  timely manner that bugreporting is useless. There are
a lot of bugs 
> fixed every day (http://www.commit-diges
t.org/ has more details in 
> the statistics section).

But, we do have a bug problem.  Perhaps we need to refactor
our software
engineering methods.  We need a method where we can offer a
higher
quality product.  The product should improve in quality with
each stable
release.  This has not been the case.

> On another note, as you can imagine, KDE developers are
busy people, 
> especially with KDE 4.0 approaching quickly

This is really a lame excuse.  If we are too busy developing
new stuff
to fix bugs, we have a serious problem.

> and help would be greatly appreciated. Even if you're
not into 
> coding, you can make a difference, either by triaging
bugs (making it
>  easier for developers to find useful information in
bugreports),

Actually, Bugzilla needs more than just triage to accomplish
this.

> by promoting, translating, creating artwork,
maintaining and
> developing websites, taking part in the HIG hunting
season and so on.

But, please help.  Since there is a lot of obsolete open
bugs in
BugZilla, this is what is needed most.

Do we have a list called: howtohelp?  Actually, it seems
that what is
needed is a list for people to post requests for help.

TIA: RK


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