Strange problems with kontact

Hi all,

I'm wondering whether anyone has seen problems similar to
the ones we 
encoutered recently with kontact proko2.1.6:

- We have at least two users where the passwords don't
"stick", i.e. you 
choose to "keep password", but KMail keeps asking
for the password. It 
doesn't matter whether the password was entered via the
configuration 
dialogue or via the pop-up asking for it. Restarting kontact
or even deleting 
and re-adding the account doesn't help. In one case, this is
only the case 
for two out of four DIMAP accounts - the other two work
fine.
This problem occurred "out of the blue", i.e. it
was working but stopped - and 
we cannot get it to work again.

- We have one user who gets error messages about
"authentication failed" for 
both sending and receiving mail. This will only happen if he
tries to enter 
the password via the configuration screens with "store
in configuration 
file". If he leaves the password configuration screen
and enters the password 
via the resulting pop-up dialogue, everything works - the
only annoying thing 
is that he has to re-enter the password for sending mail
each and every time 
when he tries to send mail. Again, according to the user,
this used to work 
fine but "suddenly stopped working". So far, I was
unable to fix this - 
restarting kontact did not help, neither did removing and
re-adding the 
sending account. I did check the configuration file and I
could see that the 
password is indeed written to the configuration file,
however, for some 
reasons it doesn't seem to get used properly...

If there is anybody out there with an idea - please let me
know...

Regards,

Thomas

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On Monday 23 April 2007 13:42, ITSEF Admin wrote:
> Hi all,
>
> I'm wondering whether anyone has seen problems similar
to the ones we
> encoutered recently with kontact proko2.1.6:
>
> - We have at least two users where the passwords don't
"stick", i.e.
> you choose to "keep password", but KMail
keeps asking for the
> password. It doesn't matter whether the password was
entered via the
> configuration dialogue or via the pop-up asking for it.
Restarting
> kontact or even deleting and re-adding the account
doesn't help. In
> one case, this is only the case for two out of four
DIMAP accounts -
> the other two work fine. This problem occurred
"out of the blue",
> i.e. it was working but stopped - and we cannot get it
to work again.

This is just a wild guess, but due to recent changes in the
Qt libraries 
storing passwords containing a '!' doesn't work anymore.
This problem 
has already been fixed and the fix will be released with KDE
3.5.7 and 
most likely also in some newer proko release.

> - We have one user who gets error messages about
"authentication
> failed" for both sending and receiving mail. This
will only happen if
> he tries to enter the password via the configuration
screens with
> "store in configuration file". If he leaves
the password
> configuration screen and enters the password via the
resulting pop-up
> dialogue, everything works - the only annoying thing is
that he has
> to re-enter the password for sending mail each and
every time when he
> tries to send mail. Again, according to the user, this
used to work
> fine but "suddenly stopped working". So far,
I was unable to fix this
> - restarting kontact did not help, neither did removing
and re-adding
> the sending account. I did check the configuration file
and I could
> see that the password is indeed written to the
configuration file,
> however, for some reasons it doesn't seem to get used
properly...

See above.

For now changing the problematic passwords to passwords not
including 
a '!' should work.

Regards,
Ingo

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On Monday 23 April 2007 22:23, Ingo Klöcker wrote:
[...]
> This is just a wild guess, but due to recent changes in
the Qt libraries
> storing passwords containing a '!' doesn't work
anymore. This problem
> has already been fixed and the fix will be released
with KDE 3.5.7 and
> most likely also in some newer proko release.
[...]

THANK YOU! Yes, that was precisely it - all of the
troublesome accounts were 
using '!' in the passwords. SuSE issued Qt updates recently
and the machines 
in question picked them up over the past 10-14 days, which
explains the "out 
of the blue" failure. You just saved me from pulling
even more of my last 
hairs... :-} We'll warn our users for now, but I do hope
that one of the next 
proko2 releases will solve this... 

Cheerio,

Thomas

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