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Thread: HP Paviion zd 8000 series - share your experiences?
HP Paviion zd 8000 series - share your experiences?
country flaguser name
United States		 1969-12-31 18:00:00 

  


  

    




  



    

            
I bought one of these about two years ago. About 6 months in, it 

failed to start, and I sent it in on warranty. 



HP replaced the motherboard (with a 'refurbished' one) and ever since 

then, my built-in Broadcomm wireless card has been flaky. It would 

stop working, and even prevent a cold boot (failed POST) until I 

removed it and replaced it. Then it would work OK for a day or two, 

then repeat the same process.




Over the next few months, I spent hours and hours talking to HP tech 

support, demonstrating the problem over and over, trying this, trying 

that, until finally they told me to send it back in.



The bench tech spent a whole 10 minutes checking it out and 

wrote "problem not observed" on the ticket before sending it back to 

me, 2 days before my one year warranty expired.




I think the refurbished motherboard fixed my original problem (no 

power up) and replaced it with a more intermittent, harder-to-

diagnose and too-expensive-to-truly-fix(i.e., a install a NEW 

motherboard) problem.




I've given up on entirely on the built in wireless and resorted to a 

USB wireless adapter. I feel cheated by HP.



Has anyone here had similar experiences?

  





    
  

    
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    RE:  HP Paviion zd 8000 series - share
your experiences?
  


  

     country flaguser name
United States		
     2007-03-30 14:15:15
  


  

    

  


  

    




  



    

            




Those 
depots are contractors that hire hourly workers and they are paid per unit by 
HP. They don't care if it needs a part of not they handled it and can collect. 
Same was true of Toshiba I worked for but if it came in with record of wifi 
problems I would replace the wifi card and let it run the rest of the 10 hr 
shift. Not everyone did this.


 



Anyway 
warranty boards for any repair are usually rebuilds as are drives and sometimes 
displays. 


 



You 
should have access to remove the wifi card either from a bottom door or under 
the keyboard, should be a mini-pci socket. You can purchase an identical card 
off places like ebay or if your old one was 11mb rather than 11/54 you might 
consider replacement with a newer one but be sure you get a mini=pci and that 
it's overall size is the same so it fits. The coaxial connectors are pop off and 
snap on - white is main and black is aux. You should get windows to pick up on 
it in plug and play but you might have to go to the card maker's cite for 
drivers as HP will not have them if it's not one they sold original equip or 
optional on that machine.


 



Either 
way a bad wifi can cause all sorts of problems and if you're happy with the 
pcmcia type then pull the bad one out of the machine and bag it as bad and stash 
it somewhere. The benefit to the internal mini-pci version is the antennas - the 
white and black leads go to antenna pads between the lid plastics and display 
panel. Those with a brown cable and internal bluetooth card also have the better 
antenna.


 



 


 



 




  
-----Original Message-----
From: 
  Laptop_Repairyahoogroups.com [mailto:Laptop_Repairyahoogroups.com]On 
  Behalf Of Dennis Kathrens
Sent: Friday, March 30, 2007 1:10 
  PM
To: Laptop_Repairyahoogroups.com
Subject: 
  [Laptop_Repair] HP Paviion zd 8000 series - share your 
  experiences?


  

  
I bought one of these about two years ago. About 6 months in, it 
failed 
  to start, and I sent it in on warranty. 

HP replaced the motherboard 
  (with a 'refurbished' one) and ever since 
then, my built-in Broadcomm 
  wireless card has been flaky. It would 
stop working, and even prevent a 
  cold boot (failed POST) until I 
removed it and replaced it. Then it would 
  work OK for a day or two, 
then repeat the same process.

Over the 
  next few months, I spent hours and hours talking to HP tech 
support, 
  demonstrating the problem over and over, trying this, trying 
that, until 
  finally they told me to send it back in.

The bench tech spent a whole 
  10 minutes checking it out and 
wrote "problem not observed" on the ticket 
  before sending it back to 
me, 2 days before my one year warranty 
  expired.

I think the refurbished motherboard fixed my original problem 
  (no 
power up) and replaced it with a more intermittent, 
  harder-to-
diagnose and too-expensive-to-truly-fix(i.e., a 
  install a NEW 
motherboard) problem.

I've given up on entirely on 
  the built in wireless and resorted to a 
USB wireless adapter. I feel 
  cheated by HP.

Has anyone here had similar 
  experiences?





    
  

    
    __._,_.___
    
     
    
    
  
.


    


__,_._,___



  

  
  
   
     
    






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