ALEXANDRIA LIBRARY
PART-TIME CUSTOMER SUPPORT ENGINEER II
20 HOURS PER WEEK
Open until filled
DUTIES:
DAILY- ?Provides customer support by responding to user
problems
such as diagnosing difficult
PC/telecommunications hardware and software
problems
?Provides technical assistance regarding
hardware and
software problems to staff and public
?Installs hardware and software on staff and
public computers
?Provides help or training to staff on
PC-related
problems, including software applications
MONTHLY- ?Initiates reports for Administration
?Updates URLs on desktops when needed
OTHER- ?Provides on-site support to branches as needed
?Other duties as assigned
SCHEDULE: Somewhat flexible but must meet the needs of
the library
and includes 2 weekday
evenings as well as 9 a.m.-5 p.m. on Saturday
and 1-5 p.m.
on Sunday.
SALARY $20.372 - $22.460 per hour, depending on
qualifications.
BENEFITS ?Earns pro-rated annual and sick leave
?Eligible on a pro-rated basis for
health insurance,
City's supplemental retirement,
life insurance and disability plans
QUALIFICATIONS:
?Completion of college level courses in
data
processing, mathematics and business; or any equivalent
combination of experience and training which
provides
the required knowledge, skills, and abilities.
?Ability to communicate clearly and
effectively,
both orally & in writing
?Knowledge of Windows 2000 Pro and
Windows 2003 Server
?Knowledge of Domain Controller
?Familiarity with LINUX preferred
?Understanding of principles of LANS,
WANS, &
Internet preferred
?Must have means of transportation and
be willing to
travel to branches as needed
?Must have knowledge of PC hardware and
be able to
perform basic maintenance
?Prefer that applicant is at least 21
years of age
Submit your application to Joseph Yuen. Applications can be
faxed to
703-519-5916 or submitted online at http://www.alexandri
a.lib.va.us.
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