INDIANA UNIVERSITY LIBRARIES-BLOOMINGTON
Head, Customer and Access Services
(Assistant Librarian or Associate Librarian)
The Indiana University Libraries-Bloomington seek an
innovative, experienced, and user-oriented professional to
serve as Head, Customer and Access Services at the Herman B
Wells Library. This management position has an opportunity
to play a strategic role in transforming the delivery of
information to aid students and researchers at a leading
university in a rapidly changing information environment.
Founded in 1820, Indiana University-Bloomington (IUB) has
grown from a small state seminary into the flagship campus
of a great public university with over 39,000 students and
1,800 faculty. With a world-renowned research reputation,
IUB is also known for its innovative academic programs and
attentiveness to undergraduates. The campus covers over
1,800 wooded acres and is distinctive for both its park-like
beauty and an architectural heritage inspired by local
craftsmanship in limestone.
The IUB Libraries (http://www.libraries.iu
b.edu/) are one of the leading academic research library
systems in North America, providing strong collections,
quality service and instructional programs, and leadership
in the application of information technologies. The IU
Libraries system consists of eighteen libraries or units on
the Bloomington campus, five libraries in Indianapolis, and
a library at each of the six campuses across the state. The
IUB collections include more than 6.6 million books,
journals, maps, films, and sound recordings in over 900
languages. The materials support every academic discipline
on campus, with an emphasis in the humanities and social
sciences. Users can access more than 400 databases, 43,000
electronic journals, and 224,000 electronic books, as well
as locally developed digital content. The IUB Libraries are
active members of regional and national associations and
consortia including the Committee on Institutional
Cooperation (CIC), the Association of Research Libraries,
the Center for Research Libraries, the Digital Library
Federation (DLF), and the Research Libraries Group. In
addition, IUB is a participating member of Google Books
Project, and is a leader in the development of the CIC
Shared Digital Repository.
The Customer and Access Services Department (CASD) consists
of four units: Administrative Services, Circulation and
Security Services, Document Delivery Services, and the
Auxiliary Library Facility (ALF). With a staff of 32 full
time employees and a large number of student workers, these
units encompass circulation, stacks maintenance,
security/safety services, interlibrary loan, document
delivery services (Books By Mail, Request Delivery, and
Request Article Delivery), electronic reserves, and off-site
storage, processing and delivery.
RESPONSIBILITIES: Reporting to the Associate Dean for
Public Services, the Head, Customer and Access Services
provides leadership for the IUB Libraries in the development
and implementation of personalized, customer-focused
services for the physical/digital delivery of print, image,
and other resources to meet the evolving needs of a new
generation of library users. The incumbent will provide
strategic and effective management of the four units of the
Customer and Access Services Department to continually seek
innovative ways to deliver information; work with members of
Public Services and Library Information Technologies to
embed services into the Libraries' web site and integrated
library system; and work with the Associate Dean for
Collection Development and Digital Publishing to explore
delivery options as part of a collection development
strategy, support the Libraries' digitization efforts and
set priorities for the relocation of collections to off-site
storage. The incumbent will also participate in collection
development for one or more academic disciplines and
associated faculty and student liaison activities, and
engage in professional activities appropriate for a
tenure-track position.
QUALIFICATIONS: MLS from an ALA-accredited library school or
equivalent combination of education and experience; minimum
of three years of increasingly responsible relevant
professional experience in an academic or research library
system; supervisory experience with full-time staff and
students; managerial experience in one or more areas of
access services (e.g., circulation, reserves, stacks
management, interlibrary loan/document delivery and/or
copyright compliance); demonstrated ability to provide
strong leadership and management and to work collaboratively
in an environment of continuous change; evidence of strong
planning, organizational, budgetary, analytical and project
management skills; record of innovation and creative
problem-solving with an interest and involvement in emerging
digital information environments; experience with integrated
library systems; excellent oral and written communication
skills; strong team-building skills; evidence of an ongoing
record of professional development and contribution; ability
to meet the requirements of a tenure-track position.
SALARY AND BENEFITS: Salary and rank are negotiable and
competitive, depending upon qualifications and experience.
This is a tenure-track academic appointment that includes
eligibility for sabbatical leaves. Benefits include a
university health care plan, TIAA/CREF retirement/annuity
plan, group life insurance, and liberal vacation and sick
leave.
TO APPLY: Review of applications will begin on June 1,
2008. The position will remain open until filled. Please
send letter of application, professional vita, and the
names, addresses, and phone numbers of three references to:
Jennifer Chaffin
Director of Human Resources
Indiana University Libraries
Herman B Wells Library 201B
Bloomington, IN 47405
812-855-8196
Fax: 812-855-2576
e-mail: libpers indiana.edu<mailto:libpersindiana.edu>
For more information about Indiana University Bloomington,
go to: http:/
/www.iub.edu<http://www.iub.edu/>. Indiana
University is an Equal Opportunity/Affirmative Action
Employer committed to excellence through diversity. Indiana
University has a strong commitment to principles of
diversity and in that spirit seeks a broad spectrum of
candidates including women, minorities, and persons with
disabilities. Indiana University is an Equal
Opportunity/Affirmative Action Employer and encourages
applications from candidates with diverse cultural
backgrounds.
Betty Davis
Libraries Human Resources
Herman B Wells Library 201A
Indiana University
Bloomington, IN 47405
812-855-8196
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