Advertised: 16-10-07 | Closing Date: 14-12-07.

TouchStar Products

TouchStar is a rapidly growing world class communications solutions provider. TouchStar has seven world wide offices and more than 2,500 call centers and businesses using our solutions. TouchStar strongly believes in our core value of honoring our client's trust in choosing us by serving them with integrity, passion, relentless effort, and sound processes. TouchStar's products and services include:

* Call Center Systems
* Hosted Call Center Systems
* Predictive Dialer
* ACD and IVR
* Telecommunications Hardware
* IP PBX Phone Systems
* Voice and Data Lines
* Long Distance Services
* Automated Voice Messaging Systems
* Custom Software Development & Integrations
* Call Center Training and Consulting

Call centers have gained productivity from unified voice and data communications for many years. Businesses are now converting their stand alone voice technology to contact solutions that combine voice, data, and business process applications. Unified communications solutions empower all businesses to improve their customer's experience, increase productivity, and reduce technology and telecommunications costs.
If you are a go-getter and a problem solver with excellent communication skills, we want to talk to you! Possible immediate hire...definite room for growth and challenge. Work your way up to increasingly more challenging and rewarding positions. We need you to be our:

Technical Support Engineer
(National Capital Reg - Pasig City)

Responsibilities:

• For SQL Database Technicians
• - create SQL queries, understand RDBMS, create maintenance plans, restore databases from suspect or single-user mode, importing and exporting of data
• For IPPBX Technicians
• - Solid experience in LINUX, UNIX administration, Asterisk troubleshooting and maintenance
• For General Applications Team members- Understand domains, networking (routing, sub-netting, port usage, telnet etc., understanding ports and remote access technologies), software installs and upgrades, ability to learn complicated products in a fast paced environment, PC Maintenance and Hardware Replacements, RAID, SATA, etc.,
• For Telephony Technicians
• - T1’s E1’s, PBX’s, VoIP, IVR/ACD call routing logic, Dialogic telephony cards
• For Scripting
• – Experience with Visual Basic, ASP, ASPX, PHP, HTML, etc.

Requirements:

• Candidates will be Experienced Technical Support Engineers with EXCELLENT English accents and superior communication skills.
• Seeking top-notch support technicians with ANY of these skill(s): LINUX, SQL, Telephony, Web Scripting, VB, DLL development, PBX systems, and / or Network management. Candidates will be expected to possess Client Management skills and have Well Rounded experience with Troubleshooting and problem solving.
• The position requires some overnight shift work with heavy client interaction via phone (90%), email, and in person. Support our world-class call center solution products by providing specialized technical assistance.
• Must possess an EXCEPTIONAL English accent - Support, clients, in, US, &, worldwide via phone, remote access and e-mail.
• Candidate must possess at least a Bachelor's/College Degree in any related field.
• Preferred skill(s): SQL Database DBA, LINUX, Web-Scripting, Administration, Telephony, Voip, VB, DLL compiling, Networking.
• Required language(s): English - only the best accents need apply.
• At least 2 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Pasig City - Ortigas Area.
• Applicants should be Filipino citizens or hold relevant residence status.
• Preferably 1-4 Yrs Experienced Employees specializing in Engineering (Electronics/Communication or equivalent}.

All positions require:
- Problem-solving
- Ablity to manage client expectations
- Critical Thinking
- Technical savvy
- Ability to train others


Be a part of a world class company that can offer consistent opportunities to advance your career -- this is no ordinary job.
You can really grow here, work hard, play hard, be rewarded and move up the ladder; there is no ceiling here to stop you from growing your skills and experience. We will challenge you to become a great problem solver. You can learn to do better than you have ever thought possible! Turn your position with us into a opportunity for growth!

Contact Information:
TOUCHSTAR PRODUCTS INC
Unit 9c, Strata 2000 Bldg. Emerald Avenue, Ortigas, Pasig City
Tel: 6383642
Email:
www.touchstar.com