This is a full-time opportunity in Palo Alto that involves
client
interaction, project management, case resolution, and
overall business
operations. You will have the opportunity to interact with
customers,
work with a wide array of technologies, as well as work with
a team of
technical experts. This exciting opportunity also includes a
two-week
training in Paris!
RESPONSIBILITIES:
* Provide senior level support to an assigned external
customer base
* Have a positive impact on customer satisfaction through
prompt
resolution of customer issues
* Key contributor to knowledgebase management and problem
avoidance
categories
* Create product enhancement requests when necessary
* Serve as a lead for various projects, and partners
* Take ownership of project issues and resolve with limited
management
supervision
* Proactively identify and resolve issues independently
* Self-starter with multitasking capabilities
* Key contributor to the Customer Support team, strong team
player with
the ability to work independently and responsibly at all
times
QUALIFICATIONS:
* Four to six plus years of experience in systems
administration or high
level technical support
* Strong experience in Linux
* Exemplary interpersonal and client-facing skills
* Proven track record in problem-solving.
PLUSES:
* Experience with Mail server
* Strong experience with network backup
* Database knowledge
* Enterprise storage and/or fiber channel experience
Email your resume to Brenda Brewer brenda.brewer rht.com
for immediate
consideration!
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